Customer Experience Operations Trainer Jobs

Your fit in the organization will be part of the Gates aftermarket management team and will report to the CX Director.

Bachelor's Degree or equivalent related work experience required

3+ years of relevant experience required

Excellent written, oral communication and presentation skills.

Strong product knowledge of all Gates products or vendor partners' products

Strong knowledge of computer programs such as Word, Power Point, Excel

Working knowledge of Adobe Learning Manager

Must maintain working knowledge of FanDuel products, tools, policies, and procedures

Report training progress updates to Managers for new hire trainings, or other training related projects

Additional responsibilities as assigned or requested

Exceptional interpersonal skills, both orally and in writing

Knowledge and understanding of the sports and online gaming industry

Requires solid organizational, administrative, leadership and time management skills

Proven experience in overcoming unexpected difficulties and using logical problem solving skills

PRIMARY DUTIES, RESPONSIBILITIES AND REQUIREMENTS

Perform other related duties and assignments as required and assigned by supervisor or manager

90 days call centeragent experience

Starting as remote role, but must be willing to accommodate a return to site plan for a North Lauderdale, FL

Bachelor’s Degree in relevant field or equivalent knowledge/experience

Responsible for implementing the Customer Experience technology strategy to support our contact centers and airport operations

Airport of the Future initiatives that will create a convenient, connected, and consistent experience across all airport touch points

Partners with leaders across our operation and commercial teams to lead the transformation of the customer and team member experience

10 years of progressive experience in leadership roles, overseeing large workgroups with cross-functional teams

Experience with airline workgroups preferred

Extraordinary communication skills - both written and verbal

Strong problem solving and troubleshooting skills

Technical aptitude with knowledge of Discord features, and desktop and mobile operating systems

Experience with bug tracking programs (Asana, Jira, Phabricator)

1+ years experience with QA processes and procedures

BA/BS or equivalent work experience

Detail oriented with strong organizational and time management skills.

Maintain the internal Customer Experience knowledge base and Sharepoint; document processes.

Bachelor’s degree in a related field or equivalent combination of education and experience

Strong storytelling abilities, verbal, and written communication skills.

Master’s degree in a related field or equivalent combination of education and experience

Monitor and triage inbound Cases in the Customer Experience team queue in SFDC.