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Customer Experience Manager Jobs

Senior Manager, Customer Experience
By DoorDash At Sunnyvale, CA, United States
You have 7+ years of experience in management consulting, technology, startup, or a related field
Produce, dig into and use data and insights to identify opportunities to improve speed, quality, effectiveness, and customer experience
You want to do right by our customers to provide a scalable, outstanding customer experience
Partner with support and company-level leadership to guide priority projects
At your core, you're a problem solver, able to solve new problems with new solutions
You stay oriented to the goal you're trying to achieve and act with urgency to achieve it
Senior Manager, Customer Experience
By DoorDash At Seattle, WA, United States
You have 7+ years of experience in management consulting, technology, startup, or a related field
Produce, dig into and use data and insights to identify opportunities to improve speed, quality, effectiveness, and customer experience
You want to do right by our customers to provide a scalable, outstanding customer experience
Partner with support and company-level leadership to guide priority projects
At your core, you're a problem solver, able to solve new problems with new solutions
You stay oriented to the goal you're trying to achieve and act with urgency to achieve it
Senior Manager, Customer Experience
By DoorDash At Atlanta, GA, United States
You have 7+ years of experience in management consulting, technology, startup, or a related field
Produce, dig into and use data and insights to identify opportunities to improve speed, quality, effectiveness, and customer experience
You want to do right by our customers to provide a scalable, outstanding customer experience
Partner with support and company-level leadership to guide priority projects
At your core, you're a problem solver, able to solve new problems with new solutions
You stay oriented to the goal you're trying to achieve and act with urgency to achieve it
Senior Manager, Customer Experience
By DoorDash At Denver, CO, United States
You have 7+ years of experience in management consulting, technology, startup, or a related field
Produce, dig into and use data and insights to identify opportunities to improve speed, quality, effectiveness, and customer experience
You want to do right by our customers to provide a scalable, outstanding customer experience
Partner with support and company-level leadership to guide priority projects
At your core, you're a problem solver, able to solve new problems with new solutions
You stay oriented to the goal you're trying to achieve and act with urgency to achieve it
Senior Manager, Customer Experience
By DoorDash At San Francisco, CA, United States
You have 7+ years of experience in management consulting, technology, startup, or a related field
Produce, dig into and use data and insights to identify opportunities to improve speed, quality, effectiveness, and customer experience
You want to do right by our customers to provide a scalable, outstanding customer experience
Partner with support and company-level leadership to guide priority projects
At your core, you're a problem solver, able to solve new problems with new solutions
You stay oriented to the goal you're trying to achieve and act with urgency to achieve it
Senior Manager, Customer Experience
By DoorDash At Chicago, IL, United States
You have 7+ years of experience in management consulting, technology, startup, or a related field
Produce, dig into and use data and insights to identify opportunities to improve speed, quality, effectiveness, and customer experience
You want to do right by our customers to provide a scalable, outstanding customer experience
Partner with support and company-level leadership to guide priority projects
At your core, you're a problem solver, able to solve new problems with new solutions
You stay oriented to the goal you're trying to achieve and act with urgency to achieve it
Senior Manager, Customer Experience
By DoorDash At New York, NY, United States
You have 7+ years of experience in management consulting, technology, startup, or a related field
Produce, dig into and use data and insights to identify opportunities to improve speed, quality, effectiveness, and customer experience
You want to do right by our customers to provide a scalable, outstanding customer experience
Partner with support and company-level leadership to guide priority projects
At your core, you're a problem solver, able to solve new problems with new solutions
You stay oriented to the goal you're trying to achieve and act with urgency to achieve it
Senior Manager, Customer Experience
By DoorDash At Los Angeles, CA, United States
You have 7+ years of experience in management consulting, technology, startup, or a related field
Produce, dig into and use data and insights to identify opportunities to improve speed, quality, effectiveness, and customer experience
You want to do right by our customers to provide a scalable, outstanding customer experience
Partner with support and company-level leadership to guide priority projects
At your core, you're a problem solver, able to solve new problems with new solutions
You stay oriented to the goal you're trying to achieve and act with urgency to achieve it
Senior Manager, Customer Experience
By DoorDash At Miami, FL, United States
You have 7+ years of experience in management consulting, technology, startup, or a related field
Produce, dig into and use data and insights to identify opportunities to improve speed, quality, effectiveness, and customer experience
You want to do right by our customers to provide a scalable, outstanding customer experience
Partner with support and company-level leadership to guide priority projects
At your core, you're a problem solver, able to solve new problems with new solutions
You stay oriented to the goal you're trying to achieve and act with urgency to achieve it
Senior Manager, Customer Experience
By DoorDash At Washington, DC, United States
You have 7+ years of experience in management consulting, technology, startup, or a related field
Produce, dig into and use data and insights to identify opportunities to improve speed, quality, effectiveness, and customer experience
You want to do right by our customers to provide a scalable, outstanding customer experience
Partner with support and company-level leadership to guide priority projects
At your core, you're a problem solver, able to solve new problems with new solutions
You stay oriented to the goal you're trying to achieve and act with urgency to achieve it
Customer Experience Manager Jobs
By DocuSign At Seattle, WA, United States
2+ years experience leading specific CX management initiatives (e.g., customer journey mapping, service blueprinting, and/or voice of customer)
Strong program and project management skills
Strong facilitation skills, with experience conducting multi-stakeholder workshops to collectively design experiences and solutions
Experience translating mapped customer journeys into business requirements
Proven work experience as a community project or program manager or similar role
Support team in qualitative and quantitative synthesis and analysis to derive insights, build hypotheses, and enhance customer experience
Customer Experience Learning Manager
By Aggreko At Atlanta, GA, United States
Extensive experience developing and delivering learning focused on sales, professional skills and change management in an international setting.
Extensive experience developing and delivering learning focused on customer service, efficient resourcing and planning and change management in an international setting.
We’re experts, which means you’ll have the following skills and experience:
To provide learning expertise across all customer experience departments in terms of needs analysis, design, delivery, and evaluation of key programs.
Development of frameworks to support and accelerate speed to competence of employees around skills, behavior's, systems, and processes.
Manage internal stakeholders and external suppliers to achieve the learning training objectives.
Customer Experience Manager Jobs
By Gunner At Fairfield, CT, United States
Dispatch Project Managers for service requests, as needed
Manage and nurture company leads to set sales appointments at a high level
Outstanding communication and listening skills
Charisma, sense of humor, and people skills needed
NO COLD CALLING – COMPANY LEADS PROVIDED, ALL INBOUND
Answer company phone lines to conduct a discovery call and dispatch a Sales Representative for an in home appointment
Customer Experience Manager Jobs
By Gunner At Stamford, CT, United States
Dispatch Project Managers for service requests, as needed
Manage and nurture company leads to set sales appointments at a high level
Outstanding communication and listening skills
Charisma, sense of humor, and people skills needed
NO COLD CALLING – COMPANY LEADS PROVIDED, ALL INBOUND
Answer company phone lines to conduct a discovery call and dispatch a Sales Representative for an in home appointment
General Manager, Airport Customer Experience
By American Airlines At Columbus, OH, United States
Exhibits strong organizational and time management skills with proven ability to handle multiple projects while meeting deadlines
3 years in supervisory or management capacity
This role is a part of our Field Stations team within our Customer Experience group
Manages scheduled, off-scheduled and charter flight operations and meet performance goals
Oversees, monitors, and controls budget and manages overall financial administration
Bachelor’s degree in related field or equivalent work experience preferred
Customer Experience Manager Jobs
By Cope Notes® At Greater Tampa Bay Area, United States
User experience, community management, training, or account management experience in an enterprise software company, ideally in a startup.
Outstanding time-management, task-management, and prioritization skills with a strong interest in automation and workflow processes.
Are highly organized, data-driven, and skilled at time and project management.
Experience planning leading presentations, and product demos.
Working knowledge of CRM systems.
Experience working across teams to improve customer experience.
Customer Experience Manager Jobs
By Aquent At Bridgewater, NJ, United States
○ Embody excellence in consumer experience at all level and influence product and service strategy direction
● Strong communication and presentation skills to convey recommendations efficiently
● CX Measurement frameworks knowledge and practice, both in qual and quant, to setup measure of efficacy.
● International experience, with understanding of cultural sensitives as the role is global
● High EQ to manage different stakeholders within the organization and understand how to bring them along.
● English communication skills on a professional level (verbal and written)
Customer Service Manager, Airport Customer Experience
By American Airlines At San Diego, CA, United States
This job is a member of the Field Stations Team within the Customer Experience Division.
Annual salary to be offered: $65,000.00 - $79,300.65
Coaches and mentors frontline team members in skill development, customer service elevation and company culture behaviors
Previous airport customer service experience
2 years experience leading others
Knowledge of company policies and procedures and functional automation applications
Customer Experience Manager Jobs
By IKEA At Jacksonville, FL, United States
Utilizes customer insights and feedback to improve customer satisfaction and ensure a seamless shopping experience from home to home.
Previous management and leadership of large teams or groups required.
Ensures a great IKEA shopping and brand experience to drive repeat visitation to IKEA.
Manages local community involvement and stakeholder relations, including public affairs.
Previous experience working through others by influencing, collaborating, and co-creating in matrix and interdependent organizations required.
IDEAL CANDIDATE PROFILE: Key Skillsets and Competencies:
National Customer Experience Manager
By RPC Company At Dallas-Fort Worth Metroplex, United States
5 years working in a Customer Service role, with 3 plus years of managerial experience
Customer Experience Manager – Hybrid opportunity - Irving, Texas
Develop and implement a roadmap of customer experience goals!
Strong experience in managing contact center solutions and in defining and measuring a range of relevant KPIs.
Has a friendly, proactive, “can-do” attitude with customers and colleagues and takes ownership to deliver the optimal customer experience.
Strong verbal and written communications skills.

Are you passionate about creating an exceptional customer experience? We are looking for a Customer Experience Manager to join our team and help us deliver a world-class customer experience. You will be responsible for developing and executing strategies to ensure customer satisfaction and loyalty. If you have a passion for customer service and a drive to exceed expectations, we want to hear from you!

What is Customer Experience Manager Skill Requirements?

• Excellent communication and interpersonal skills
• Ability to manage customer relationships
• Ability to analyze customer feedback and data
• Ability to develop customer service strategies
• Ability to work with cross-functional teams
• Excellent problem-solving and decision-making skills
• Knowledge of customer service software and tools
• Knowledge of customer service best practices

What is Customer Experience Manager Qualifications?

• Bachelor’s degree in Business Administration, Marketing, or related field
• 5+ years of experience in customer service or related field
• Experience in customer experience management
• Experience in customer service software and tools
• Experience in developing customer service strategies

What is Customer Experience Manager Knowledge?

• Knowledge of customer service best practices
• Knowledge of customer service software and tools
• Knowledge of customer experience management
• Knowledge of customer service strategies

What is Customer Experience Manager Experience?

• 5+ years of experience in customer service or related field
• Experience in customer experience management
• Experience in customer service software and tools
• Experience in developing customer service strategies

What is Customer Experience Manager Responsibilities?

• Develop customer service strategies to improve customer experience
• Analyze customer feedback and data to identify areas of improvement
• Manage customer relationships and ensure customer satisfaction
• Work with cross-functional