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Customer Experience Manager Jobs

Customer Service Manager, Airport Customer Experience
By American Airlines At Nashville, TN, United States
This job is a member of the Field Stations Team within the Customer Experience Division.
Coaches and mentors frontline team members in skill development, customer service elevation and company culture behaviors
Previous airport customer service experience
2 years experience leading others
Knowledge of company policies and procedures and functional automation applications
Knowledge of Microsoft Office to include Word, Excel, PowerPoint, Outlook, etc.
Associate Manager, Customer Experience
By Teads At Dallas, TX, United States
Has a proven track record of exceptional time management – effectively plans long-term and big picture projects, while maintaining day-to-day effectiveness.
Everyone at Teads plays a role in making this experience efficient, strategic and most importantly, beneficial for our clients.
Within 3 months of hire: demonstrate ability to manage basic tasks within allotted deadlines.
Manage basic projects based on current business needs.
A minimum of one year of relevant work experience at a digital media agency, publisher, SSP, DSP or AdTech company.
Bachelor’s Degree, Associate Degree or equivalent work experience preferred.
Customer Experience Manager Jobs
By SiteAware At Texas, United States
·2+ years of construction management experience OR 2+ years of leading enterprise customer rollouts
Unleash Your Potential as a Dynamic Customer Experience (CX) Manager at Siteaware!
This role will report to the Customer Experience team manager.
·Onboarding Maverick: Lead enterprise-wide and project-level onboarding, ensuring clients experience a
Product Managers and Marketing to further client success and SiteAware’s evolution as a category creator
·strong presentation skills and be capable of designing and executing a roll-out strategy
Manager, Customer Experience Jobs
By Macy’s At , Braintree, 02184 $72,450 - $120,865 a year
Ability to work with all levels of management, build partnerships and influence decision makers.
Work with Customer Experience Specialized Selling Team to facilitate program initiatives
Effectively manage projects in a high volume and fast paced environment.
Complete ad hoc projects for Senior Manager and Selling Strategy team
Strong leadership and interpersonal skills
Strong leadership profile and excellent negotiation skills.
Senior Manager, Customer Experience Strategy
By GoHealth At Illinois, United States
Proven change management and leadership skills
Management consulting, venture capital or private equity firm experience
Knowledge of or experience in the Healthcare industry
Manage and develop team members, creating an effective, multi-layered organization with future leaders
5+ years of work experience
3+ years experience leading and building driven, successful teams
Customer Experience Team Manager
By Fellow At San Francisco Bay Area, United States
Provide daily direction and communication to employees so that calls are placed/answered in a timely, efficient, and knowledgeable manner
Create and maintain a high-quality remote work environment so team members are motivated to perform at their highest level
Leadership experience in a technical call center environment
3+ years of experience managing people preferred
Proficiency with ZenDesk (advanced knowledge preferred)
Knowledge of Fellow products and services
Customer Experience Program Manager
By TikTok At , Seattle, Wa $101,333 - $188,522 a year
Ability to advocate and influence while not owning directly. Ability to work cross-group and cross-level, and with all levels of management.
Strong verbal and written communication skills with a demonstrated experience engaging and influencing senior executives.
Manage and prioritize a service product portfolio across different markets.
Directly manage high-impact projects/programs wherever needed.
Proactively engage Governance and Experience internal XFN teams to drive improvement efforts.
BA/BS degree or equivalent practical experience.
Customer Experience Manager Jobs
By American Express Global Business Travel At , Remote $70,000 - $140,000 a year
Excellent project/process management and prioritization skills.
Minimum 5 years of combined experience in Process Improvement, Program Management, Project Management in a technical role.
Partner with other leaders across the Enterprise Data Management & Analytics department to achieve organizational results.
Familiarity with Qualtrics, Medallia, InMoment, or similar industry leading Customer Experience platform. Qualtrics certification a plus.
Skilled in identifying dependencies, requirements gathering, planning, and execution of strategic programs.
Technical business system analyst skills including requirements documentation, use case definition, testing methodologies, problem solving
Customer Experience Manager Jobs
By Debut At , San Diego, 92121, Ca $80,000 - $90,000 a year
Develop and maintain our customer experience support guide
Lead education of prospective customers on our brand & drive retention of current customers
Help develop the customer experience channels, identify customer pain points, and ideate ways to improve the customer experience.
Must have 3+ years of customer service experience
Experience at a DTC Ecommerce brand required, ideally at a beauty/wellness brand
Excellent communication skills and customer service skills
Customer Service Manager, Airport Customer Experience
By American Airlines At , San Francisco, Ca $65,000 - $79,301 a year
Minimum Qualifications- Education & Prior Job Experience
Preferred Qualifications- Education & Prior Job Experience
This job is a member of the Field Stations Team within the Customer Experience Division.
Annual salary to be offered: $65,000.00 - $79,300.65
Coaches and mentors frontline team members in skill development, customer service elevation and company culture behaviors
Previous airport customer service experience
Associate Customer Experience Manager
By J. J. Keller & Associates, Inc. At United States
In lieu of degree, may consider a combination of education and related work experience.
- Managers associate relations issues
Delivers results in line with the following key metrics/accountabilities:
Carries out responsibilities in a fair, ethical and non-discriminatory manner and ensure that staff follows these same guidelines.
Manages expenses in line with departmental budgets and corporate business conditions. (If applicable)
5+ years' experience supporting business software applications in a SaaS or Services based organization.
Manager Customer Experience Jobs
By Madison Square Garden Entertainment At , New York, 10001, Ny
Keep up to date with industry trends and advancements in customer experience to continually improve the streaming service's operations.
5+ years of experience in customer experience or customer success roles, preferably for a subscription-based company and/or in the streaming industry.
Strong analytical skills and instinct to drive decisions supported by data.
Experience with customer engagement tools (bonus points for experience with Iterable),
Excellent communication and presentation skills.
Produce a synthesized narrative of performance drivers, content consumption trends, and churn/retention progress, while flagging opportunities/risks on the horizon.
Customer Experience Manager - Airports
By Air Canada At Newark, NJ, United States
A minimum of two years previous people management experience
Managerial Courage to make difficult decision to ensure operational integrity, safety, and an on-time performance
Strong interpersonal skills (organizational, team oriented & focused)
A genuine passion for creating and leading a global top ten Airline customer and employee experience
Ability to adapt to new technology and to share that knowledge
Possess at least a high school diploma
Customer Experience Manager Jobs
By Tesla At Los Angeles, CA, United States
Self-starting entrepreneur with exceptional management skills and great attention to detail
Bachelor’s degree or equivalent work experience
2+ years applicable experience with proven track record to meet or exceed goals
Excellent written and verbal communication skills
Collaborate with Store Manager for a shared understanding and vision of business needs and strategies
Analyze data and collaborate with Store Manager on business strategies and set goals
Customer Experience Manager Jobs
By Five Below At Bloomington, IL, United States
Emerging Skill - Planning/Time Management
Minimum 2 years of management experience
What does the Customer Experience Manager do?
Ensures all associates and managers are Wowing the Customer through personal contact with customers
Responsible for achieving CSAT score goals provided by the District Manager
Excellent verbal and written communication skills
Customer Experience Manager - 100%Remote
By Infor At United States
Knowledge of Infor Products and software lifecycle - Human Capital Management, Supply Chain Management or Finance are examples
Experience managing critical customer issues with senior management
Experience in the following areas: account management, project management or implementation management experience in the software industry with executive levels
Experience as a Customer Success Manager or comparable role
Experience working in a service within the software or high-tech industry
Experience with Problem Solving and Agile methodologies to quickly identify issues and determine next steps
Customer Experience Manager Jobs
By Tesla At Kennesaw, GA, United States
Family-building, fertility, adoption and surrogacy benefits
401(k) with employer match, Employee Stock Purchase Plans, and other financial benefits
Voluntary benefits to include: critical illness, hospital indemnity, accident insurance, theft & legal services, and pet insurance
Dental (including orthodontic coverage) and vision plans, both have options with a $0 paycheck contribution
Healthcare and Dependent Care Flexible Spending Accounts (FSA)
Company paid Basic Life, AD&D, short-term and long-term disability insurance
Senior Manager, Customer Experience
By DoorDash At Tempe, AZ, United States
You have 7+ years of experience in management consulting, technology, startup, or a related field
Produce, dig into and use data and insights to identify opportunities to improve speed, quality, effectiveness, and customer experience
You want to do right by our customers to provide a scalable, outstanding customer experience
Partner with support and company-level leadership to guide priority projects
At your core, you're a problem solver, able to solve new problems with new solutions
You stay oriented to the goal you're trying to achieve and act with urgency to achieve it
Senior Manager, Customer Experience
By DoorDash At Boston, MA, United States
You have 7+ years of experience in management consulting, technology, startup, or a related field
Produce, dig into and use data and insights to identify opportunities to improve speed, quality, effectiveness, and customer experience
You want to do right by our customers to provide a scalable, outstanding customer experience
Partner with support and company-level leadership to guide priority projects
At your core, you're a problem solver, able to solve new problems with new solutions
You stay oriented to the goal you're trying to achieve and act with urgency to achieve it
Senior Manager, Customer Experience
By DoorDash At Austin, TX, United States
You have 7+ years of experience in management consulting, technology, startup, or a related field
Produce, dig into and use data and insights to identify opportunities to improve speed, quality, effectiveness, and customer experience
You want to do right by our customers to provide a scalable, outstanding customer experience
Partner with support and company-level leadership to guide priority projects
At your core, you're a problem solver, able to solve new problems with new solutions
You stay oriented to the goal you're trying to achieve and act with urgency to achieve it

Are you passionate about creating an exceptional customer experience? We are looking for a Customer Experience Manager to join our team and help us deliver a world-class customer experience. You will be responsible for developing and executing strategies to ensure customer satisfaction and loyalty. If you have a passion for customer service and a drive to exceed expectations, we want to hear from you!

What is Customer Experience Manager Skill Requirements?

• Excellent communication and interpersonal skills
• Ability to manage customer relationships
• Ability to analyze customer feedback and data
• Ability to develop customer service strategies
• Ability to work with cross-functional teams
• Excellent problem-solving and decision-making skills
• Knowledge of customer service software and tools
• Knowledge of customer service best practices

What is Customer Experience Manager Qualifications?

• Bachelor’s degree in Business Administration, Marketing, or related field
• 5+ years of experience in customer service or related field
• Experience in customer experience management
• Experience in customer service software and tools
• Experience in developing customer service strategies

What is Customer Experience Manager Knowledge?

• Knowledge of customer service best practices
• Knowledge of customer service software and tools
• Knowledge of customer experience management
• Knowledge of customer service strategies

What is Customer Experience Manager Experience?

• 5+ years of experience in customer service or related field
• Experience in customer experience management
• Experience in customer service software and tools
• Experience in developing customer service strategies

What is Customer Experience Manager Responsibilities?

• Develop customer service strategies to improve customer experience
• Analyze customer feedback and data to identify areas of improvement
• Manage customer relationships and ensure customer satisfaction
• Work with cross-functional