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Customer Experience Manager Jobs

Customer Service Manager, Airport Customer Experience
By American Airlines At San Francisco, CA, United States
This job is a member of the Hubs & Gateways or Stations Team within the Customer Experience Division.
Annual salary to be offered: $65,000.00 - $79,300.65
Coaches and mentors frontline team members in skill development, customer service elevation and company culture behaviors
Previous airport customer service experience
2 years experience leading others
Knowledge of company policies and procedures and functional automation applications
Customer Service Manager, Airport Customer Experience
By American Airlines At Denver, CO, United States
This job is a member of the Field Stations Team within the Customer Experience Division.
Coaches and mentors frontline team members in skill development, customer service elevation and company culture behaviors
Previous airport customer service experience
2 years experience leading others
Knowledge of company policies and procedures and functional automation applications
Knowledge of Microsoft Office to include Word, Excel, PowerPoint, Outlook, etc.
Customer Experience Manager Jobs
By General Motors At Warren, MI, United States
Understand the current state of the customer experience and journey through synthesizing data and insights
Support work teams to achieve a clear problem statement definition, identify areas of opportunity, define big ideas and capabilities needed
Ensure appropriate customer discovery work is completed early in solution and experience concepting
Assess customer behavior experience trends and market trends that are relevant to the challenge to inform the strategy
Drive development of strategic recommendations for the desired customer experience for new or incremental solutions and experiences for digital channels
Consider experiences and customer journeys holistically and engage with impacted product and channel owners
Customer Experience Manager Jobs
By Five Below At Indianapolis, IN, United States
Emerging Skill - Planning/Time Management
Minimum 2 years of management experience
What does the Customer Experience Manager do?
Ensures all associates and managers are Wowing the Customer through personal contact with customers
Responsible for achieving CSAT score goals provided by the District Manager
Excellent verbal and written communication skills
Customer Experience Manager Jobs
By Crane Payment Innovations At Mount Prospect, IL, United States
A minimum of 5 years of professional experience in Customer Support or Customer Service roles (or similar).
Proven experience as a customer support specialist, preferably within a similar environment.
Working knowledge of customer service software, databases and tools
Decision-Making Skills: You have a reputation for making quality decisions and sticking to them
Life insurance and disability benefits
College or University diploma or equivalent.
Senior Manager Of Customer Experience
By Sakari At United States
Previous people management experience with a remote workforce.
Hire, train and lead the remotely based Customer Support and Customer Success Management teams.
Manage the creation and updates of Knowledge Base resources for internal and external stakeholders.
Clearly and effectively translate Sakari leadership vision and strategy to support processes that deliver a world-class customer experience.
Experience with Software as a Service (SaaS) preferred.
Excellent communication skills, fluent in English (written and spoken).
Senior Manager, Customer Experience - Reservations
By American Airlines At Phoenix, AZ, United States
Directs and coordinates department activities through subordinate Customer Care Managers (CCMs) and Managers, Customer Experience – Reservations
Ability to lead management, non-management, large and contract labor work groups
Assigns or delegates responsibility for specified work or functional activities and disseminates policy to CCMs and/or Managers
Bachelor's degree or equivalent experience/training
7 years of related work experience
Knowledge of AA policies and procedures
Manager, Customer Experience (Night Shift)
By Whatnot At United States
Lead team performance and drive results in team productivity, quality, and customer experience
Manage, coach, encourage, and be responsible for the performance and culture of a team of agents
Maintain functional knowledge of, and act as a subject matter expert of processes, product, and projects related to day-to-day operations
Build a culture of insights generation to improve product, process, experience and overall business by reviewing Sigma & Zendesk metrics regularly
You have 5+ years of support operations experience managing support KPIs such as CSAT.
You have driven operational excellence, quality improvements, and performance-managed multiple agents.
Manager, Customer Experience (Night Shift)
By Whatnot At Los Angeles, CA, United States
Lead team performance and drive results in team productivity, quality, and customer experience
Manage, coach, encourage, and be responsible for the performance and culture of a team of agents
Maintain functional knowledge of, and act as a subject matter expert of processes, product, and projects related to day-to-day operations
Build a culture of insights generation to improve product, process, experience and overall business by reviewing Sigma & Zendesk metrics regularly
You have 5+ years of support operations experience managing support KPIs such as CSAT.
You have driven operational excellence, quality improvements, and performance-managed multiple agents.
Global Workforce Manager, Customer Experience
By Crunchyroll At Dallas, TX, United States
4+ years of experience as a Workforce Analyst with global responsibilities
Demonstrated experience sharing data and trend analysis, concerns regarding performance, action plans, and solutions to senior level executives
Collaborate with managers to ensure that staffing levels meet our needs
Proficient in Excel (can perform complex functions) and other data analysis tools.
Enthusiasm for customer service and understanding process pain points
Analyze and interpret workforce data to identify trends and patterns
Manager, Customer Experience Jobs
By Pilot At New York, United States
Superior project management skills with the ability to coordinate, manage and ensure the success of programs.
Develop and deliver role-based trainings to enhance the capabilities of the customer experience team and other customer-facing teams.
Recruit, develop, and train a high-performing customer experience team aligned with the customer experience strategy.
Manage and coordinate coverage to ensure smooth customer operations.
Own customer communication standards, adapting them based on experience, customer feedback, process changes, and business objectives.
Regularly report to leadership on customer experience, using quantitative and qualitative examples to highlight trends and plans to optimize.
Customer Service Manager, Airport Customer Experience
By American Airlines At Honolulu, HI, United States
This job is a member of the Field Stations Team within the Customer Experience Division.
Coaches and mentors frontline team members in skill development, customer service elevation and company culture behaviors
Previous airport customer service experience
2 years experience leading others
Knowledge of company policies and procedures and functional automation applications
Knowledge of Microsoft Office to include Word, Excel, PowerPoint, Outlook, etc.
Customer Service Manager, Airport Customer Experience
By American Airlines At New Orleans, LA, United States
This job is a member of the Field Stations Team within the Customer Experience Division.
Coaches and mentors frontline team members in skill development, customer service elevation and company culture behaviors
Previous airport customer service experience
2 years experience leading others
Knowledge of company policies and procedures and functional automation applications
Knowledge of Microsoft Office to include Word, Excel, PowerPoint, Outlook, etc.
Customer Experience Manager Jobs
By PeopleLogic Business Solutions At New Jersey, United States
Retail Operations: Customer Relationship Management: Customer Experience Strategy
Retail Operations: Customer Relationship Management: Customer Analytics
Retail Operations: Customer Relationship Management: Customer Loyalty
Retail Operations: Store Operations: Customer Resolution Management
Track, review and manage customer complaint escalated through social media
Create the segment wise annual customer budgets for retail marketing activities and track the expenditure as per the allocations
Customer Experience Manager Jobs
By Five Below At Harrisburg, PA, United States
Emerging Skill - Planning/Time Management
Minimum 2 years of management experience
What does the Customer Experience Manager do?
Ensures all associates and managers are Wowing the Customer through personal contact with customers
Responsible for achieving CSAT score goals provided by the District Manager
Excellent verbal and written communication skills
Customer Experience Manager Jobs
By Yellow The Label At Tampa, FL, United States

We are currently looking for a creative graphic designer and LTV customer experience lead with previous experience in D2C online marketing. This will incorporate various roles from opt-in strategy to ...

Love Promise Customer Experience Manager (Orl Zone)
By Subaru of America At Orlando, FL, United States
Utilizes OLP, Reputation Management and Customer Advocacy Department (CAD) cases to identify and diagnose retailer opportunities for customer experience improvement.
Monitors improvements and declines in retailer performance and provides recognition and counseling for retailer management and individuals.
Thorough knowledge of retail operations and retail personnel responsibilities, duties, and challenges
Excellent communication skills including ability to communicate well across all levels including with retailer executives
Adept at presenting training/educational material in a clear and effective format with a history of success of training facilitation
Develops and executes the Love Promise University customized retailer training including curriculum and delivery, in conjunction with regional and zone personnel.
Customer Experience Manager Jobs
By Root Whole Body At Portland, OR, United States
· Experience in staff management and scheduling
· Strong organizational and budget management skills
· Manage and motivate a team of 6+ people to deliver exceptional customer service
· Develop and manage front desk budgets, including timekeeping and bonus/commissions for the WC team.
· Manage sale goals, displays, and promotions
· Manage membership and service sales, including renewals and upgrades
Customer Experience Operations Manager
By Asana At San Francisco, CA, United States
Collaborate with ET to optimize Salesforce architectural improvements to better support CX activities like customer management, renewals, and customer health
Familiar with deploying Account Management tools like Gainsight
Experience building health and adoption scoring - aggregating data, mapping between systems, and scoring optimization
Experience building Salesforce-integrated technology solutions, reports, and dashboards and adjusting permissions, validation rules, and workflow rules
Able to translate business problems into technical requirements for technical audiences and business impact conversations for non-technical audiences
Mental health, wellness & fitness benefits
Senior Project Manager, Customer Experience
By Alma At United States
5+ years of relevant project management experience working directly with CX, product, engineering, and operational teams
Extensive experience with project management tools (Asana preferred but not required), building out project management templates and cross-functional workflows within tools
You’re a self-starter with a strong understanding of project management processes and practices
Build on quantitative data with qualitative data to report on contact driver trends and other customer experience insights
Extensive understanding and experience with CRM tools and CX metrics and processes; Zendesk experience is a-must.
You have experience managing vendors and negotiating contracts

Are you passionate about creating an exceptional customer experience? We are looking for a Customer Experience Manager to join our team and help us deliver a world-class customer experience. You will be responsible for developing and executing strategies to ensure customer satisfaction and loyalty. If you have a passion for customer service and a drive to exceed expectations, we want to hear from you!

What is Customer Experience Manager Skill Requirements?

• Excellent communication and interpersonal skills
• Ability to manage customer relationships
• Ability to analyze customer feedback and data
• Ability to develop customer service strategies
• Ability to work with cross-functional teams
• Excellent problem-solving and decision-making skills
• Knowledge of customer service software and tools
• Knowledge of customer service best practices

What is Customer Experience Manager Qualifications?

• Bachelor’s degree in Business Administration, Marketing, or related field
• 5+ years of experience in customer service or related field
• Experience in customer experience management
• Experience in customer service software and tools
• Experience in developing customer service strategies

What is Customer Experience Manager Knowledge?

• Knowledge of customer service best practices
• Knowledge of customer service software and tools
• Knowledge of customer experience management
• Knowledge of customer service strategies

What is Customer Experience Manager Experience?

• 5+ years of experience in customer service or related field
• Experience in customer experience management
• Experience in customer service software and tools
• Experience in developing customer service strategies

What is Customer Experience Manager Responsibilities?

• Develop customer service strategies to improve customer experience
• Analyze customer feedback and data to identify areas of improvement
• Manage customer relationships and ensure customer satisfaction
• Work with cross-functional