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Customer Experience Manager Jobs in New York

Customer Experience Manager Jobs
By Piper Maddox At New York, NY, United States
Navigate various stakeholder relationships from property managers, landlords, installment managers, and more
Engage with EV drivers or building managers/portfolio owners to resolve reported issues and live-troubleshoot technical problems
Manage post-sale client relationships from onboarding to renewal and everything in between
2-3 years of professional experience in a client-facing or customer success role
Experience working in the PropTech or multi-family real estate industry is a plus
Health, dental, and vision benefits at no cost to the employee
Customer Experience Manager Jobs
By Nordic Knots AB At , New York, 10007 $80 - $110 a day
Excellent management skills and experience in managing growing teams
Define, manage and continuously improve KPIs related to customer experience
Experience from the interior design industry or DTC brands offering comparable goods is a big plus
Exact compensation may vary based on skills, experience, and location
Lead and develop the customer service and experience team in US and Sweden
Minimum 2 years’ experience in strategically managing customer experience functions
Manager Customer Experience Jobs
By Madison Square Garden Entertainment At , New York, 10001, Ny
Keep up to date with industry trends and advancements in customer experience to continually improve the streaming service's operations.
5+ years of experience in customer experience or customer success roles, preferably for a subscription-based company and/or in the streaming industry.
Strong analytical skills and instinct to drive decisions supported by data.
Experience with customer engagement tools (bonus points for experience with Iterable),
Excellent communication and presentation skills.
Produce a synthesized narrative of performance drivers, content consumption trends, and churn/retention progress, while flagging opportunities/risks on the horizon.
Senior Manager, Customer Experience
By DoorDash At New York, NY, United States
You have 7+ years of experience in management consulting, technology, startup, or a related field
Produce, dig into and use data and insights to identify opportunities to improve speed, quality, effectiveness, and customer experience
You want to do right by our customers to provide a scalable, outstanding customer experience
Partner with support and company-level leadership to guide priority projects
At your core, you're a problem solver, able to solve new problems with new solutions
You stay oriented to the goal you're trying to achieve and act with urgency to achieve it
Manager, Customer Experience Jobs
By Pilot At New York, United States
Superior project management skills with the ability to coordinate, manage and ensure the success of programs.
Develop and deliver role-based trainings to enhance the capabilities of the customer experience team and other customer-facing teams.
Recruit, develop, and train a high-performing customer experience team aligned with the customer experience strategy.
Manage and coordinate coverage to ensure smooth customer operations.
Own customer communication standards, adapting them based on experience, customer feedback, process changes, and business objectives.
Regularly report to leadership on customer experience, using quantitative and qualitative examples to highlight trends and plans to optimize.
Senior Product Manager - Customer Experience, Post Booking
By StubHub At New York, NY, United States
5+ years in customer experience product management or equivalent experience, developing and launching products with highly successful business outcomes at scale
Exceptional problem-solving skills using first principle thinking, with demonstrated faculty to make sound decisions by accurately evaluating trade-offs
Demonstrated ability of strong leadership, organizational and execution skills in a fast-paced environment
Experience with SQL or any procedural programming language with the willingness to master them
Solve problems by analyzing data and by implementing product driven and automation solutions
Define and analyze metrics to inform the success of a product and develop action plans accordingly
Senior Customer Experience Manager [Marketplace]
By Upwork At Florida, United States
Experience facilitating cross-functional team discussions, including well-developed negotiation skills and ability to provide direction while not having direct authority
Certified Customer Experience Professional (CCXP)
Strategic agility: digest, analyze and action our customer data to drive change within our Marketplace while maintaining flexibility and focus
Group facilitation: facilitate and guide groups to share insights, identify customer issues and opportunities, and engage in co-creation of solutions
Amplify the Voice of the Customer: passionate advocate who relentlessly ensures our customers are heard throughout the Marketplace business unit
Closed-Loop methodologies: Educate and empower Marketplace teams to close-the-loop with our users, including issue resolution, prevention, and communication
Ecommerce Customer Experience Manager
By KITH At New York City Metropolitan Area, United States
Experience with eCommerce site management tools such as Shopify or other eCommerce platforms
Effectively manage customer service capacity to meet the needs of the business even during peak seasons.
Evaluate customer feedback and communicate insights to internal teams, marketing, and IT development teams to optimize the customer experience.
Document and maintain customer processes, workflows, and knowledge base articles.
Manage daily, weekly, and monthly reports to monitor trends and identify quality issues.
Other duties as assigned. Supervisory Responsibilities: • Chat / App / Social Channels / Phone / Email
Customer Experience Manager - Westbury
By Tesla At Westbury, NY, United States
Self-starting entrepreneur with exceptional management skills and great attention to detail
Bachelor’s degree or equivalent work experience
2+ years applicable experience with proven track record to meet or exceed goals
Excellent written and verbal communication skills
Collaborate with Store Manager for a shared understanding and vision of business needs and strategies
Analyze data and collaborate with Store Manager on business strategies and set goals
Customer Experience Manager- Behavioral Health
By UpLift At New York, NY, United States
Remote and flexible working environment: work from anywhere in the US!
Annual "work from home" stipend
Developing and managing the metrics to measure the experience and impact of the teams, and set goals and provide progress updates
5+ years of relevant customer experience operations work experience
Experience creating, building, optimizing experience operations, particularly in a fast-paced startup or tech environment
The ability to effectively influence and communicate cross-functionally throughout an entire organization and excellent written and verbal communication skills
Customer Experience Manager [Payments]
By Upwork At Florida, United States
Certified Customer Experience Professional (CCXP)
Experience delivering insights reports to cross-functional teams, including ability to provide direction while not having direct authority
Amplify the Voice of the Customer: advocate relentlessly to ensure our customers are heard throughout the Payments business unit
Closed-Loop methodologies: Educate and empower Payments teams to close-the-loop with our users, including issue resolution, prevention, and communication
Systems thinker: Zoom out to see the big picture and dive into the details when appropriate
Proven track record driving positive change in a complex environment
Group Product Manager - Customer Experience
By StubHub At New York, NY, United States
7+ years in customer experience product management or equivalent experience
Drive multiple product areas within the Customer Experience ecosystem independently
Help build and manage a talented and diverse team of product managers that integrate into independent product or feature teams
Demonstrated experience developing and launching successful at-scale customer facing products
Demonstrated ability of strong leadership, organizational and execution skills in a fast-paced environment
Ownership of key business metrics that directly and meaningfully impact the P&L
Manager, Customer Experience Jobs
By DoorDash At New York, NY, United States
Other projects assigned by management or as needed
You have 3+ years of support operations experience managing support KPIs such as CSAT.
You have experience with root cause analysis on support, fraud, trust & safety cases
You have driven operational excellence, quality improvements and performance managed multiple agents.
You are analytical and data-driven, with experience distilling large data sets to actionable insights - root cause analysis is your specialty.
Hosting forums for case deep dives
Customer Experience Manager Airports/ Chef De L’expérience Client  Aéroports
By Air Canada At New York, United States
A minimum of two years previous people management experience;
Managerial Courage to make difficult decision to ensure operational integrity, safety, and an on-time performance;
Strong interpersonal skills (organizational, team oriented & focused)
A genuine passion for creating and leading a global top ten Airline customer and employee experience ;
Ability to adapt to new technology and to share that knowledge.
Possess at least a high school diploma
Senior Customer Experience Manager
By Kane Partners LLC At Pleasantville, NY, United States

· Experience with platforms such as Zendesk, Oracle, Salesforce, and Google Analytics.

· Identify and deliver new revenue opportunities for our brands by maximizing revenue from the customer base.

Customer Service Manager, Airport Customer Experience Administration
By American Airlines At , New York, Ny $57,818 a year
Minimum Qualifications- Education & Prior Job Experience
Preferred Qualifications- Education & Prior Job Experience
This job is a member of the Airports Team within the Customer Experience Division
Manage escalated service issues and be visible to your team members when problems arise
Previous airport customer service experience
2 years experience leading others
Customer Experience Manager - New York
By NEXT|HEALTH At New York, NY, United States

Lead generation and marketing initiatives

Minimum 1 Year In The Healthcare/wellness Industry Preferred.

Are you passionate about creating an exceptional customer experience? We are looking for a Customer Experience Manager to join our team and help us deliver a world-class customer experience. You will be responsible for developing and executing strategies to ensure customer satisfaction and loyalty. If you have a passion for customer service and a drive to exceed expectations, we want to hear from you!

What is Customer Experience Manager Skill Requirements?

• Excellent communication and interpersonal skills
• Ability to manage customer relationships
• Ability to analyze customer feedback and data
• Ability to develop customer service strategies
• Ability to work with cross-functional teams
• Excellent problem-solving and decision-making skills
• Knowledge of customer service software and tools
• Knowledge of customer service best practices

What is Customer Experience Manager Qualifications?

• Bachelor’s degree in Business Administration, Marketing, or related field
• 5+ years of experience in customer service or related field
• Experience in customer experience management
• Experience in customer service software and tools
• Experience in developing customer service strategies

What is Customer Experience Manager Knowledge?

• Knowledge of customer service best practices
• Knowledge of customer service software and tools
• Knowledge of customer experience management
• Knowledge of customer service strategies

What is Customer Experience Manager Experience?

• 5+ years of experience in customer service or related field
• Experience in customer experience management
• Experience in customer service software and tools
• Experience in developing customer service strategies

What is Customer Experience Manager Responsibilities?

• Develop customer service strategies to improve customer experience
• Analyze customer feedback and data to identify areas of improvement
• Manage customer relationships and ensure customer satisfaction
• Work with cross-functional