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Customer Care Jobs in Massachusetts

Customer Care Coordinator Jobs
By Quanterix At Massachusetts, United States
Ensure positive customer experience and efficient hand off to another member of the team
Process incoming requests, including initial data collection and computer data entry
Manage reports for weekly meetings
Bachelor’s degree and 1-3+ years of experience in a customer service focused role
Experience with Microsoft Office and basic desktop applications. Experience with Salesforce.com a plus
Triage incoming customer requests that come in via phone or email
Customer Care Process Analyst
By Toast At Boston, MA, United States
Work with enablement to ensure all team members receive the knowledge needed to follow new or updated process requirements
Assist with project planning, pilots, and project management
Excellent analytical skills with experience using tools such as Excel, Google Sheets, Looker, and Snowflake (Pivot tables, VLookups, data manipulation etc.)
Experience managing multiple projects concurrently while maintaining strong organizational skills
Modify processes for new product offerings
5 years of experience working in a Business, Operations, Data or Analytics environment
Customer Care Rep Ii
By Boston Scientific At Quincy, MA, United States
2 Year with High School degree/diploma, or An equivalent combination of education/work experience
Ability to work remotely as needed
Excellent communication and organizational skills
Service Cloud Knowledge a plus
Knowledge of SAP and Microsoft Office tools a plus
Ability to work as part of a team
Sr. Director, Global Customer Care
By Bose Corporation At Framingham, MA, United States
Proven influencing and persuasion and relationship management at senior and strategic level.
Ability to develop strategy, make recommendations, influence, and persuade senior management and cross functional teams.
Work with 3rd Party Vendors and internal stakeholders to deliver an outstanding experience.
Manage metrics, ensure customer satisfaction, and review statistical performance levels.
Lead Digital Transformation in the Post Purchase experience – onboarding, use & satisfaction, and loyalty building.
Language skills: English; any additional languages would be beneficial.

Are you looking for a job that will make you feel valued and appreciated? Look no further! We are looking for a Customer Care Representative to join our team and provide excellent customer service to our customers. You will be the first point of contact for our customers and will be responsible for handling inquiries, resolving customer issues, and providing a positive customer experience. If you have a passion for helping others and a desire to make a difference, this is the job for you!

Customer Care job involves providing customer service and support to customers. This includes responding to customer inquiries, resolving customer complaints, and providing assistance with product and service information.

What is Customer Care Skills Required?

• Excellent communication and interpersonal skills
• Ability to work independently and as part of a team
• Ability to handle difficult customer situations
• Knowledge of customer service principles and practices
• Ability to use customer service software
• Knowledge of relevant products and services

What is Customer Care Qualifications?

• High school diploma or equivalent
• Previous customer service experience
• Knowledge of customer service principles and practices
• Knowledge of relevant products and services

What is Customer Care Knowledge?

• Knowledge of customer service principles and practices
• Knowledge of relevant products and services
• Knowledge of customer service software
• Knowledge of customer service best practices

What is Customer Care Experience?

• Previous customer service experience
• Experience in a customer-facing role
• Experience in a call center environment

What is Customer Care Responsibilities?

• Respond to customer inquiries in a timely and professional manner
• Resolve customer complaints and provide assistance with product and service information
• Provide accurate and up-to-date information on products and services
• Maintain customer records and update customer information in the customer service database
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