Customer Care Advocate Jobs

It’s time to push your career to the next level! Enjoy a work environment that leaves you genuinely feeling good about the work you’re doing. All with some very unique benefits…

New Employees Receive

• Earned hybrid work schedule based on set performance metrics
• First-class onsite fitness center (Nashville office)
• Opportunity for quarterly bonuses
• MacBook to complete work tasks
• Very generous paid time off
• A culture like no other: food trucks, relaxed team building lounge areas, and the occasional foosball tournament
• Competitive Health Insurance
• Structured training to set you up for success And much more (listed at the bottom of this posting)...
• Matching 401k

The world is changing – we often seem to find ourselves not just looking for a career that gives us opportunity for growth, but for a career that lets us feel good about the work we do and… get to have fun doing it!

Wesley Financial Group, LLC is a company based in Franklin, Tennessee.

Job Summary

Wesley Financial Group, LLC is looking for a full time Customer Care Advocate to join our team! The way we care for our employees makes us stand out among other organizations. We believe in one team - one mission. We believe in empowering individuals to step into the best version of themselves.

Customer Care Advocates hold a client-facing role and are responsible for guiding our clients through the dispute process with the goal of terminating their timeshare ownership. The ideal person for this job is extremely well organized, highly motivated, positive, optimistic, flexible, patient and a team player.

Responsibilities

• Ensure clients have a full understanding of each step/action of their dispute
• Must maintain professional and consistent communication with your clients through email, mail, and phone correspondence
• Must retain accurate and up to date client records in Salesforce
• Address all comments from clients submitted through the feedback form within 24 hours and provide an update through Chatter thread
• Actively works a dispute throughout the termination process and life of file in the Resolution Department
• Draft appropriate, client-specific action steps throughout the dispute with the goal of moving the client towards timeshare ownership termination
• Respond to all emails, calls and chatters in a timely manner

Requirements

• Ability to be flexible and adaptable
• Bilingual preferred but not required
• 1-2 years of experience using Google Suite, Microsoft office and Salesforce
• Excellent interpersonal skills
• 2 years of Customer Service experience is preferred
• Excellent time management and multi-tasking skills
• Ability to work independently and within a group
• Outcome-oriented/Results-focused
• Ability to maintain confidence within the sub-department
• Must present a positive and professional attitude
• Must live within 60 miles of Franklin, TN
• Ability to work hard and efficiently, jumping in and helping wherever necessary
• Excellent communication skills, both written and verbal
• Attention to detail

Additional PERKS For Being a Wesley Employee

• Fun engaging company-wide events and activities
• Competitive wages and bonuses
• Open communication - monthly town hall meetings
• A welcome box of Wesley swag
• 9 paid holidays
• Generous PTO
• Great work/life balance
• Spirited and passionate team environment with members who display core values of teamwork and integrity
• Comprehensive benefits package (medical, dental and vision plans, company paid short term disability, life insurance, parental leave and employer funded HSA)
• Robust employee recognition programs
• 2 floating holidays
• Ability to participate in company-wide community outreach programs
• Leadership training and advancement opportunities

Please include a copy of your cover letter with your application.

Wesley is an Equal Opportunity Employer. We verify employment eligibility for all new hires using e-Verify.

We can’t wait to have you join our team!

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