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Contact Center Operations Trainer Jobs

Senior Director, Contact Center & Operations
By Zenex Partners At United States
Proven experience (typically 8+ years) in contact center management, preferably within the travel industry.
Bachelor’s degree in business administration, Travel Management, or a related field. A master's degree is a plus.
Develop and manage budgets for the contact center and operations departments.
In-depth knowledge of contact center operations, call center technologies, and customer service best practices.
Exceptional communication and interpersonal skills, capable of collaborating with cross-functional teams.
Responsibilities of Senior Director, Contact Center and Operations
Director Of Contact Center Operations
By StateServ At United States
Specialized Knowledge, Skills & Abilities:
Familiarity with contact management software is strongly preferred
Direct managerial responsibility for Supervisors and indirect staff that reports into contact center operations
Experience in the healthcare or medical fields in which incumbents have worked with durable medical equipment is strongly preferred
Strong organizational, leadership and decision-making skills are required to perform the functions as described
Knowledge and understanding of StateServ Medical’s proprietary software is preferred
Contact Center Representative, Retail Banking Operations
By HomeStreet Bank At , Federal Way, 98003 $20.14 - $28.17 an hour
6 months customer service experience.
Exceptional verbal and written communication skills, customer service skills, and the ability to analyze, organize, and present information.
Strong interpersonal skills to fully identify the need and resolve while minimizing client effort.
Basic computer navigation and keyboarding skills, including the ability to multi-task and navigate between multiple systems.
Excellent organizational skills, attention to detail and ability to prioritize and follow-up in a timely manner.
Benefits worth writing home about:
Vp-Integrated Contact Center Operations & Workforce Optimization (Exempt)
By Mercy At , St. Louis, 63141
Strong project management skills; organized with meticulous attention to detail.
Major budget creation and management including long-range planning
Minimum of 5 years operational leadership experience
Multi-site leadership experience is a must.
Working knowledge of Contact Center technology such as IVR, telephony, RPA, and Natural Language Understanding
Ability to effectively manage multiple projects, schedules and needs to meet shifting
Vp-Integrated Contact Center Operations & Workforce Optimization (Exempt)
By Mercy At , St. Louis, 63141, Mo
Strong project management skills; organized with meticulous attention to detail.
Major budget creation and management including long-range planning
Minimum of 5 years operational leadership experience
Multi-site leadership experience is a must.
Working knowledge of Contact Center technology such as IVR, telephony, RPA, and Natural Language Understanding
Ability to effectively manage multiple projects, schedules and needs to meet shifting
Contact Center Trainer Jobs
By MSC Cruises At Fort Lauderdale, FL, United States
•Knowledge of principles, methods, and practices of adult education and training preferred.
•3+ years of experience in training and development preferred.
•Previous Contact Center/ Sales experience preferred.
•Must possess excellent interpersonal skills.
•Strong Verbal, and Written Communication Skills Required.
•Must possess effective facilitation and presentation skills.
Supervisor, Contact Center Operations
By Centene At , , Ok

You could be the one who changes everything for our 28 million members as a Customer Care professional at Centene. As a diversified, national organization, you’ll have access to competitive benefits ...

Operations Trainer Jobs
By Dental Care Alliance At North Port-Sarasota Area, United States
Demonstrated knowledge of building a training framework to impact operations/KPIs/ROI
Demonstrated knowledge of key learning design concepts such as outcomes-based curriculum development, and competency-based programs
Experience with course development using e-learning authoring tools, such as Camtasia, Articulate Storyline, and other multimedia programs
Excellent written and verbal communication skills
Proficiency in training facilitation and presentation (in person and virtual)
Proficiency in data analysis and utilizing statistics to prove business impact
Governance, Risk & Compliance (Grc) Specialist - Contact Center Operations
By Brazen Inspired At United States

Brazen Inspired serves one demographic — and one only: those seeking employment —— But not just any employment, their dream jobs! How do we do this, you ask? Well, we offer a program which ...

Operations Trainer (Life) Jobs
By Transamerica At United States
Maintain learner development history within the learning management system (LMS).
Build and maintain effective relationships with business area members as well as management.
Strong preference for prior Transamerica experience and/or knowledge of Transamerica Operations
Bachelor’s degree in a business-related field or equivalent work experience.
Strong verbal and written communication skills.
Knowledge of learning and development functions within the company.
Operations Trainer Jobs
By XLA At Farmers Branch, TX, United States
Exceptional project management and organizational skills with good attention to detail
Proficiency with content management platforms (such as ModX)
Manage the planning, writing, editing, and publishing of all digital content.
Manage, measure, analyze and report on web performance, including SEO.
Manage social media channels – particularly Facebook, Twitter, and YouTube
3-5 years digital marketing experience with a strong focus on search engine and social media marketing
Contact Center Trainer Jobs
By HomeSafe Alliance At St Paul, MN, United States
Experience with Knowledge Management systems
Knowledge of principles, methods, and practices of adult education/training
Assure interactive, participative learning environment that supports all learning styles and abilities.
Monitor learner progress, administer knowledge checks and post-training learning assessments, and escalate issues as needed.
Model our Culture and Values to facilitate employee engagement and an exceptional Employee Experience.
3 years in training role with experience delivering training virtually or supervisory/lead role in a contact center environment leading virtually
Contact Center Trainer Jobs
By HomeSafe Alliance At Albuquerque, NM, United States
Experience with Knowledge Management systems
Knowledge of principles, methods, and practices of adult education/training
Assure interactive, participative learning environment that supports all learning styles and abilities.
Monitor learner progress, administer knowledge checks and post-training learning assessments, and escalate issues as needed.
Model our Culture and Values to facilitate employee engagement and an exceptional Employee Experience.
3 years in training role with experience delivering training virtually or supervisory/lead role in a contact center environment leading virtually
Contact Center Trainer Jobs
By HomeSafe Alliance At West Baton Rouge Parish County, LA, United States
Experience with Knowledge Management systems
Knowledge of principles, methods, and practices of adult education/training
Assure interactive, participative learning environment that supports all learning styles and abilities.
Monitor learner progress, administer knowledge checks and post-training learning assessments, and escalate issues as needed.
Model our Culture and Values to facilitate employee engagement and an exceptional Employee Experience.
3 years in training role with experience delivering training virtually or supervisory/lead role in a contact center environment leading virtually
Contact Center Trainer Jobs
By HomeSafe Alliance At Jacksonville, FL, United States
Experience with Knowledge Management systems
Knowledge of principles, methods, and practices of adult education/training
Assure interactive, participative learning environment that supports all learning styles and abilities.
Monitor learner progress, administer knowledge checks and post-training learning assessments, and escalate issues as needed.
Model our Culture and Values to facilitate employee engagement and an exceptional Employee Experience.
3 years in training role with experience delivering training virtually or supervisory/lead role in a contact center environment leading virtually
Contact Center Trainer Jobs
By HomeSafe Alliance At Wyoming, United States
Experience with Knowledge Management systems
Knowledge of principles, methods, and practices of adult education/training
Assure interactive, participative learning environment that supports all learning styles and abilities.
Monitor learner progress, administer knowledge checks and post-training learning assessments, and escalate issues as needed.
Model our Culture and Values to facilitate employee engagement and an exceptional Employee Experience.
3 years in training role with experience delivering training virtually or supervisory/lead role in a contact center environment leading virtually
Contact Center Trainer Jobs
By HomeSafe Alliance At Sioux Falls, SD, United States
Experience with Knowledge Management systems
Knowledge of principles, methods, and practices of adult education/training
Assure interactive, participative learning environment that supports all learning styles and abilities.
Monitor learner progress, administer knowledge checks and post-training learning assessments, and escalate issues as needed.
Model our Culture and Values to facilitate employee engagement and an exceptional Employee Experience.
3 years in training role with experience delivering training virtually or supervisory/lead role in a contact center environment leading virtually
Contact Center Trainer Jobs
By HomeSafe Alliance At Greater Jefferson City Area, United States
Experience with Knowledge Management systems
Knowledge of principles, methods, and practices of adult education/training
Assure interactive, participative learning environment that supports all learning styles and abilities.
Monitor learner progress, administer knowledge checks and post-training learning assessments, and escalate issues as needed.
Model our Culture and Values to facilitate employee engagement and an exceptional Employee Experience.
3 years in training role with experience delivering training virtually or supervisory/lead role in a contact center environment leading virtually
Contact Center Trainer Jobs
By HomeSafe Alliance At Honolulu, HI, United States
Experience with Knowledge Management systems
Knowledge of principles, methods, and practices of adult education/training
Assure interactive, participative learning environment that supports all learning styles and abilities.
Monitor learner progress, administer knowledge checks and post-training learning assessments, and escalate issues as needed.
Model our Culture and Values to facilitate employee engagement and an exceptional Employee Experience.
3 years in training role with experience delivering training virtually or supervisory/lead role in a contact center environment leading virtually
Contact Center Operations Supervisor - Staffing (Remote)
By CareCentrix At , Remote $50,000 - $65,000 a year
Support management in driving strategic direction at the lead and staff level.
Associate's Degree or the equivalent work experience plus a minimum of one years of experience in a lead/supervisory role.
A minimum of 2 years of experience in operations, preferably in the medical, insurance or healthcare field is also required.
Knowledge of Excel, Word and Outlook is also required.
Full range of benefits including Health, Dental and Vision with HSA Employer Contributions and Dependent Care FSA Employer Match.
Advancement opportunities, professional skills training, and tuition Reimbursement