Contact Center Operations Supervisor - Staffing (Remote)

• Work with team leads to ensure service level metrics are achieved through regular scheduled and just-in-time coaching (Ulysses methodology).
• Review and adhere to all Company policies and procedures and the Employee Handbook.
• Work with team leads and staff employees to drive efficient call volume activity and management through communication with the Workforce Management Team and call queue monitoring.
• Support management in driving strategic direction at the lead and staff level.
• Perform interviews for new hires and tracking for all requisitions at the lead associate and associate level.
• Process of all direct reports timecards and ensuring all associates are completed.
• Support leads on escalated interactions, 2nd point of contact.
• Reward and recognize associates monthly for performance above and beyond expectations.
• Keep abreast of technological and industry developments
• Other duties as assigned.
• Support cross-functional process improvement efforts.

• A minimum of 2 years of experience in operations, preferably in the medical, insurance or healthcare field is also required.
• Demonstrated success in leading others.
• Associate's Degree or the equivalent work experience plus a minimum of one years of experience in a lead/supervisory role.
• Knowledge of Excel, Word and Outlook is also required.

• Advancement opportunities, professional skills training, and tuition Reimbursement
• Generous PTO, 401K Savings Plan, Paid Parental Leave, free on-demand Virtual Fitness Training and more.
• Annual salary of $50000 - $65000 / year plus bonus incentives
• Full range of benefits including Health, Dental and Vision with HSA Employer Contributions and Dependent Care FSA Employer Match.
• Great culture with a sense of community.

We are an equal opportunity employer. Employment selection and related decisions are made without regard to age, race, color, national origin, religion, sex, disability, sexual orientation, gender identification, or being a qualified disabled veteran or qualified veteran of the Vietnam era or any other category protected by Federal or State law.