Contact Center Operations Trainer Jobs in Missouri

Strong project management skills; organized with meticulous attention to detail.

Major budget creation and management including long-range planning

Minimum of 5 years operational leadership experience

Multi-site leadership experience is a must.

Working knowledge of Contact Center technology such as IVR, telephony, RPA, and Natural Language Understanding

Ability to effectively manage multiple projects, schedules and needs to meet shifting

Strong project management skills; organized with meticulous attention to detail.

Major budget creation and management including long-range planning

Minimum of 5 years operational leadership experience

Multi-site leadership experience is a must.

Working knowledge of Contact Center technology such as IVR, telephony, RPA, and Natural Language Understanding

Ability to effectively manage multiple projects, schedules and needs to meet shifting

Experience with Knowledge Management systems

Knowledge of principles, methods, and practices of adult education/training

Assure interactive, participative learning environment that supports all learning styles and abilities.

Monitor learner progress, administer knowledge checks and post-training learning assessments, and escalate issues as needed.

Model our Culture and Values to facilitate employee engagement and an exceptional Employee Experience.

3 years in training role with experience delivering training virtually or supervisory/lead role in a contact center environment leading virtually