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Contact Center Customer Service Representative Jobs in Arkansas

Customer Service Manager (Contact Center)
By Fanatics, Inc. At United States
Bachelor's degree in business administration, management, or a related field. An equivalent combination of education and experience may be considered.
Conduct regular training and development programs for customer service representatives to enhance their product knowledge, communication skills, and problem-solving abilities.
Excellent leadership and people management skills, with a track record of effectively managing and developing high-performing teams.
Oversee the implementation and utilization of customer service technologies and tools to optimize efficiency and improve the customer experience.
Knowledge of trading cards, sports collectables and memorabilia is strongly preferred, but not required.
Exceptional communication and interpersonal skills, with the ability to interact effectively with customers, team members, and stakeholders at all levels.
Customer Service Manager - Contact Center
By Ferguson Enterprises At United States
A minimum of 5 years work experience in a contact center or customer service management role preferred
A bachelor's degree in business administration, management, or a related field. Advanced degrees or certifications in contact center management preferred
Develop training programs to enhance agents' skills and knowledge.
Participating in leadership meetings with management team as a representative for associate concerns, progress, policies, and guidelines
Familiarity with contact center technologies, customer relationship management (CRM) systems, and call center operations. Proficiency in using reporting and analytics
Strong written and verbal communication skills with ability to communicate across all levels of the organization
Customer Contact Center Manager
By Voya Financial At United States
Accountable for ensuring team and department goals are met while demonstrating knowledge and skill in a Continuous Improvement environment.
Responsible for hiring, development and performance management of staff. Conducts performance reviews with all staff. Makes compensation decisions.
Manage day to day operations of Customer Contact Center function.
BA degree or equivalent work experience
3 -5 years of leadership experience
Customer Focused: Passionate drive to delight our customers and offer unique solutions that deliver on their expectations.
Contact Center Customer Care Supervisor
By HomeSafe Alliance At United States
Prior military move management experience.
Continually maintain a working knowledge of all services and requirements for processing customer orders.
Preferred experience working in a multi-channel contact center environment remotely.
May perform other related duties and responsibilities as assigned and/or required
Undergraduate degree or equivalent experience in lieu of degree.
3+ years minimum supervisory/leadership experience in a call/contact center environment.
Senior Manager, Customer Service (Contact Center)
By Fanatics, Inc. At United States
Bachelor's degree in business administration, management, or a related field. An equivalent combination of education and experience may be considered.
Conduct regular training and development programs for customer service representatives to enhance their product knowledge, communication skills, and problem-solving abilities.
Excellent leadership and people management skills, with a track record of effectively managing and developing high-performing teams.
Oversee the implementation and utilization of customer service technologies and tools to optimize efficiency and improve the customer experience.
Knowledge of trading cards, sports collectables and memorabilia is strongly preferred, but not required.
Exceptional communication and interpersonal skills, with the ability to interact effectively with customers, team members, and stakeholders at all levels.
Operations Manager, Customer Contact Center
By Insurance Supermarket International USA At United States
Strong attention to detail, analytical and problem solving skills, time management, organizational skills, and multi-tasking abilities
2+ years previous management experience
Required Skills, Abilities and Other Attributes:
Partner with Operations Director to plan and implement innovative ways to improve employee and client experience.
Excellent verbal and written communication skills
5+ years of experience in contact center
Director Customer Contact Jobs
By Florida Blue At United States
3+ years direct supervisory/management experience
Hires, mentors, develops, and performance manages a team of customer service leaders
Owns a customer population and the achievement of critical goals of experience and productivity
Maintains working knowledge of client industry, product, and market landscape
Related Bachelor’s degree or additional related equivalent work experience
Income protection benefits: life insurance, Short- and long-term disability programs;
Contact Center - Customer Experience Specialist
By Zoom At United States
Work strategically with management to deliver forecasts, identify trending opportunities, challenges, and provide recommended solutions
Work strategically with management to deliver forecasts, identify trending opportunities/challenges, and provide recommended solutions
Utilize Customer Relationship Management (CRM) tool
Create, deliver, and manage client presentations, proposals and coordinate quarterly business reviews
Develop and maintain business within existing accounts, manage large, complex sales situations and sales campaigns
Partner with Product/Engineering on Contact Center integrations & roadmap requirements
Contact Center - Customer Experience Sales Specialist
By Zoom At United States
Work strategically with management to deliver forecasts, identify trending opportunities, challenges, and provide recommended solutions
Work strategically with management to deliver forecasts, identify trending opportunities/challenges, and provide recommended solutions
Utilize Customer Relationship Management (CRM) tool
Create, deliver, and manage client presentations, proposals and coordinate quarterly business reviews
Develop and maintain business within existing accounts, manage large, complex sales situations and sales campaigns
Partner with Product/Engineering on Contact Center integrations & roadmap requirements

Are you looking for an exciting new opportunity to use your customer service skills? We are looking for a Contact Center Customer Service Representative to join our team and provide exceptional service to our customers. You will be responsible for responding to customer inquiries, resolving customer issues, and providing helpful information. If you are a customer service professional with excellent communication skills, we want to hear from you!

A Contact Center Customer Service Representative is responsible for providing customer service and support to customers through phone, email, and chat. They are responsible for responding to customer inquiries, resolving customer complaints, and providing information about products and services.

What is Contact Center Customer Service Representative Job Skills Required?

• Excellent customer service skills
• Strong communication and interpersonal skills
• Ability to multitask and prioritize tasks
• Ability to work in a fast-paced environment
• Knowledge of customer service software and systems
• Knowledge of customer service principles and practices

What is Contact Center Customer Service Representative Job Qualifications?

• High school diploma or equivalent
• Previous customer service experience
• Knowledge of customer service software and systems
• Proficiency in Microsoft Office

What is Contact Center Customer Service Representative Job Knowledge?

• Knowledge of customer service principles and practices
• Knowledge of customer service software and systems
• Knowledge of customer service policies and procedures
• Knowledge of customer service best practices

What is Contact Center Customer Service Representative Job Experience?

• Previous customer service experience
• Experience in a call center environment
• Experience with customer service software and systems

What is Contact Center Customer Service Representative Job Responsibilities?

• Respond to customer inquiries via phone, email, and chat
• Resolve customer complaints and provide information about products and services
• Provide accurate, valid, and complete information by using the right methods/tools
• Follow communication procedures, guidelines, and policies
• Maintain customer records by updating account information
• Identify and escalate priority issues
• Follow up with customers to ensure their issues are resolved