Unfortunately, this job posting is expired.
Don't worry, we can still help! Below, please find related information to help you with your job search.
Don't worry, we can still help! Below, please find related information to help you with your job search.
Related keywords
- Contact Center Customer Service Representative
- Contact Center Service Supervisor
- Supervisor Customer Care
- Customer Contact
- Supervisor Contact Center
- Contact Center Supervisor
- Patient Contact Center Supervisor
- Virtual Contact Center Supervisor
- Contact Support Center Supervisor
- Contact Center Customer Care Supervisor
Some similar recruitments
Contact Center Supervisor - Reservations Sales
Recruited by United Airlines 8 months ago
Address , Chicago, Il
Contact Center Trainer Jobs
Recruited by HomeSafe Alliance 10 months ago
Address St Paul, MN, United States
Supervisor - Customer Care (Remote)
Recruited by United Airlines 1 year ago
Address , Chicago, Il
$68,310 - $76,560 a year
Supervisor, Customer Care Jobs
Recruited by Bio-Techne 1 year ago
Address Minneapolis, MN, United States
Contact Center Customer Care Supervisor
Company | HomeSafe Alliance |
Address | St Paul, MN, United States |
Employment type | FULL_TIME |
Salary | |
Category | Armed Forces |
Expires | 2023-07-27 |
Posted at | 10 months ago |
Title
- May perform other related duties and responsibilities as assigned and/or required
- Attend and participate in all team meetings.
- May lead and train other customer service specialists or support staff.
- Daily monitoring of inbound calls/chat/email from customers via dashboards.
- Resolves routine and ad-hoc, more complex problems and communicates solutions or requested information to the customer.
- Ensure staff utilizes the service excellence model to deepen connections, and better understand others’ needs by asking effective questions and building relationships.
- Leads by example, and act as subject matter expert, serve as a point of escalation for complex calls, “help- desk" providing real-time answers, and peer-to-peer feedback.
- Ensure a complete and accurate record of all contacts, both internally and externally, is maintained in the relevant systems.
- Continually maintain a working knowledge of all services and requirements for processing customer orders.
- Tracks progress, monitors team members' tasks, attendance and ensures deadlines are met.
- May act as designated representative for designated accounts.
- Experience with military or relocation move experience preferred.
- Ability to navigate multiple systems, applications, and utilize search tools to find information.
- Strong and effective organizational, multi-tasking, and prioritizing skills.
- 3+ years minimum supervisory/leadership experience in a call/contact center environment.
- Experience coaching/mentoring team.
- Manage multiple priorities, with the ability to work in a fast-paced environment.
- Ability to manage difficult customers and situations and be able to solve problems
- Undergraduate degree or equivalent experience in lieu of degree.
- Ability to manage difficult customers and situations and be able to solve problems.
- Preferred experience working in a multi-channel contact center environment remotely.
- Able to learn modern technologies quickly and adapt to change.
- Excellent written & verbal communication skills, patience, and empathy.
- Prior military move management experience.
- Experience using NICE CXone
- Bilingual
- Schedule flexibility: Customer Care will operate 24 hours per day x 365 days per year; nights, weekends and holidays required.
- Health and Wellness Programs
- Travel Accident & Medical
- TRICARE Supplement Plan
- Medical, Dental and Vision Insurance.
- Teladoc Medical Experts, second opinion program
- Employee Support program
- 401(k)
- Paid time off (PTO) Three weeks of PTO for newly hired employees
- Family Support: Bright Horizons, child and elder care services
- And more!
- Disability, Life and AD&D insurance
- Voluntary Benefit Plans
- TRICARE Supplement Plan
- Family Support: Bright Horizons, child and elder care services
- Teladoc Medical Experts, second opinion program
- Employee Support program
- Disability, Life and AD&D insurance
- And more!
- Travel Accident & Medical
- Medical, Dental and Vision Insurance.
- Voluntary Benefit Plans
- 401(k)
- Health and Wellness Programs
- Paid time off (PTO) Three weeks of PTO for newly hired employees
-
Systems Analyst - Excel, Xml, Sql, Scripting
By CyberCoders At Salt Lake City, UT, United States 7 months ago
-
(Senior) Finance & Shared Services Manager
By Catholics For Choice At Washington, DC, United States 7 months ago
-
Paralegal - Probate Administration
By CyberCoders At Miami, FL, United States 7 months ago
-
Account Executive - Automotive Software
By ECW Search At United States 7 months ago
-
Construction Project Coordinator Jobs
By CyberCoders At River Falls, WI, United States 7 months ago