Client Operations Intern Jobs

Actual annual compensation within $60,000- $70,000 range will be dependent upon the individual's skills, experience, and qualifications.

Impeccable attention to detail, specifically with data management and written communication in preparation of market surveys, tour books, and client presentations.

Bachelor's degree required (or equivalent combination of education and experience)

Extensive experience handling confidential, complex, and critical projects.

Staying poised under pressure and having strong decision-making skills.

At least two years of work experience in a professional environment is required.

Effective time management and organizational skills; detail-oriented – ability to prioritize and meet deadlines with quick turnaround times.

Managing and escalating troubleshooting issues, working with Technical Operations, Sales and Account Management teams internally.

Manage multiple facets of client operations within Choozle, Hubspot, Salesforce, The Trade Desk, and other third party vendors.

Preferred experience operating primarily within a support center/help desk ticketing environment (Hubspot, Zendesk, Intercom, Jira).

Skilled communicator and relationship builder with clients and internal team members alike.

Assist with self-service advertising client inquiries regarding the Choozle platform, troubleshooting, media solutions, and general client services.

Continuing education and professional certification reimbursement

Manage and maintain Client Solution Dashboards 

1-3 years relevant work experience; previous analyst positions in healthcare is a plus

Strong Communication and listening skills; open to input from other team members and departments 

100% Remote work + home office expense reimbursements

100% Paid 12-week parental leave to our U.S. employees, as well as a generous parental benefit to our employees in Canada

Industry experience within MSP, staffing services provider or technology background in account management

Monitor reports for any issues and convey concerns to management.

Leadership skills to manage a team and influence internal and external stakeholders.

Understanding of project management/implementation methodologies

Works closely with Client Relationship Manager to understand and support strategic vision for the program.

Bachelor’s degree or equivalent experience

Develops and maintains strong, professional relationship/partnership with the Client management team

Ability to communicate effectively with clients, staff members and management

Assists the Director of Client Operations in the training and evaluation of ROIS staff, both onsite and remote.

Manages scheduling of onsite staff to include time off requests and payroll approval

Submits company-related travel expense reports and original receipts to manager in a timely fashion

Runs reports and analyzes content to appropriately manage the operations

A remote-friendly organization, with colleagues working remotely either part or full-time

Generous pay with bonus structure

Independent environment without a lot of red tape where you are empowered to make decisions

Medical coverage with competitive employer contributions

Voluntary coverage including Dental, Vision, Pet, Legal, Identity, Accident & Ctritical Illness

401k program with employer matching 50% up to the first 10% of employee’s contributions

In concert with the Account Management team, this person supervises new programs for first-order health

Excellent communication skills and willingness to learn in a fast-paced environment

Communicates to clients on order or payment related issues, ensuring the highest level of professionalism and client support

Fields emails and calls from internal associates (and at times, the client) and responds to issues thoroughly

Knows when to properly advance existing client and internal issues to ensure proper resolution and cross-functional prioritization

Responsible for issue management, escalation and remediation.

Ability to be effective in a global operating environment and a matrix management organizations.

3-5 years of experience in mutual fund operations, preferably in client-facing roles.

Strong technical skills including mutual fund accounting and generally accepted accounting fundamentals (GAAP).

Excellent communication, influencing and negotiation skills with the ability to develop and maintain collaborative relationships both internally and with external clients.

Experience working across multiple business areas and/or functions to deliver results.

In concert with the Account Management team, this person supervises new programs for first-order health

Excellent communication skills and willingness to learn in a fast-paced environment

Communicates to clients on order or payment related issues, ensuring the highest level of professionalism and client support

Fields emails and calls from internal associates (and at times, the client) and responds to issues thoroughly

Knows when to properly advance existing client and internal issues to ensure proper resolution and cross-functional prioritization

5+ years experience in Operations Management required

Project risk identification and management

Work with the customer on all change management including:

Work with the Project and Support Manager to bridge any client communications gaps

Manage project issues that have a potential of becoming a project risk

2+ years experience in communicating with C-level executives