Client Operations Manager Jobs

Summary of Position:
Under the direction of the Director of Client Operations and the general instruction of the primary Facility Contact at various facilities, the Client Operations Manager is responsible for the efficient operation of assigned accounts. In addition, the Client Operations Manager will also assist in training, staffing, and providing coverage at various sites. This position is primarily remote, with up to about 10% travel around the SE.
Duties & Responsibilities:

• Captures the appropriate pages for the requested records, when appropriate
• Responsible for meeting facility revenue goals on a consistent basis
• Answers day-to-day questions posed by clients and Release of Information Specialists (ROIS)
• Reviews the requests to determine which encounters are being requested
• Ensures supplies are available at designated facility
• Reviews release of information requests for validity according to applicable state or federal statutes; returns inappropriate authorizations and requests to the requester
• Complies with all release of information related functions, as stipulated by service agreement.
• Looks up medical record numbers, fills out guides and pulls medical records, when appropriate
• Manages scheduling of onsite staff to include time off requests and payroll approval
• Performs quality reviews and site evaluations as required by clients
• Monitors productivity and quality to ensure high customer service satisfaction
• Complies with and provides guidance on Company Policies, as identified in the Company Handbook
• Logs information that is being sent to the requester either manually or using company software in accordance with the facility procedure
• Documents the release of information in the patient medical record or other means determined by the facility.
• Re-assembles the charts (if paper) for re-filing
• Assists the Director of Client Operations in the training and evaluation of ROIS staff, both onsite and remote.
• Attends all mandatory meetings and/or training sessions
• Runs reports and analyzes content to appropriately manage the operations
• Prepares weekly dashboard and month-end Operational performance reports
• Performs other appropriate duties, as assigned, to meet the needs of the department and the company
• Assists in selecting, interviewing, hiring, training and terminating of employees
• Provides input into the review and revision of site procedure
• Submits company-related travel expense reports and original receipts to manager in a timely fashion
• Participates in counseling sessions of site personnel and makes disciplinary or termination recommendations, when necessary
• Scans and/or captures electronically, the medical record and chooses the appropriate information to be duplicated
• Identifies and recommends opportunities to increase productivity
• Maintains confidentiality by keeping all information seen and heard in the facility secure
• Distributes work to local site personnel and assists remote supervisors with the coordination of workflow. Will be expected to provide physical coverage at various sites when workload dictates.
• Calculates billing and prepares invoices, as needed
• Develops and maintains strong, professional relationship/partnership with the Client management team
• Certifies medical records copies, when appropriate

Minimum Qualifications:

• Bachelor’s Degree Preferred
• Knowledge of HIPAA privacy information standards, required
• Experience with medical records or healthcare, beneficial
• Ability to communicate effectively with clients, staff members and management
• Prior Supervisory experience
• A valid driver’s license and a history of safe driving