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Company

onbe
Address , Remote
Employment type
Salary $39,870 - $53,160 a year
Expires 2023-06-18
Posted at 1 year ago
Job Description

Onbe, a fast-growing FinTech, bringing innovation to a rapidly growing global marketplace, stands for “on behalf.” Because that’s exactly how we work: on behalf of our clients, as their comprehensive payments partner. We transform the way payments are imagined — as an opportunity for innovation, a source of insight to customers, and a way to connect with partners around the globe!

Summary: This entry-level, but highly critical role, is responsible for the day-to-day business of the accounts that they are responsible for supporting. Duties are prescriptive in nature and often time-sensitive. Demeanor is that of “can do” and is committed to the ‘result’, not just the ‘ask’. The right candidate can prioritize workload and is excited about career progression and development in the operations/account management organization.

Responsibilities:

  • In concert with the Account Management team, this person supervises new programs for first-order health
  • Ensures that the tasks that are completed to support the health of the client are done timely and accurately – including but not limited to order processing, payment allocation, funds verification, quoting, reject handling, research, reporting, client reissue requests, etc.
  • Fields emails and calls from internal associates (and at times, the client) and responds to issues thoroughly
  • Knows when to properly advance existing client and internal issues to ensure proper resolution and cross-functional prioritization
  • Communicates to clients on order or payment related issues, ensuring the highest level of professionalism and client support

Qualifications:

  • Excellent communication skills and willingness to learn in a fast-paced environment
  • Bachelor's degree preferred
  • Proficiency with Microsoft Excel

The base salary range for this position is between $ 39,870.00 to $ 53,160.00, with eligibility for an annual bonus. The actual base salary offered depends on a variety of factors, including but not limited to the qualifications of the individual applicant for the position, years of relevant experience, specific and unique skills, level of education attained, certifications or other professional licenses held, business needs, and market demand. Our competitive benefits includes medical, dental, vision, wellness, 401(k) matching, unlimited PTO, work from anywhere, generous parental leave, and more! Our job titles may span more than one career level. All candidates are encouraged to apply.


This position can be office-based, hybrid, or fully remote in the continental United States. Onbe’s employee base is mostly clustered in the Eastern and Central time zones, with offices in suburban Philadelphia and suburban Chicago. Some periodic travel will be required.

At Onbe, a diverse group of people, ideas, and perspectives are key to achieving phenomenal things. For over 25 years, our focus has remained on building a culture of openness and ingenuity, where employees come together to innovate and build disbursement solutions that make the lives of our clients and their consumers and workforces easier and better. Our definition of success includes celebrating differences and affirming belonging. To that end, we ask employees to come to Onbe as they are and contribute their diverse perspectives, identities, and experiences.

We believe that the recruiting phase is only the very beginning of diversity and inclusion. At Onbe, we’re constantly evolving the way we celebrate diversity every day and in everything we do. With several internal committees that are dedicated to mental and physical wellness, diversity, inclusion, and community outreach, we are committed to making a culture that is inclusive to all.

Onbe is proud to be an equal opportunity employer. We seek out ways to create a mindful workforce that embraces diversity and celebrates a culture of inclusion. We do not discriminate against employees or job applicants on the basis of race, color, ancestry, national origin, sex (including pregnancy), gender identity, sexual orientation, marital or family status, religion, age, disability, genetic information or military service. Our equal opportunity policy applies to all decisions of employment including hiring, placement, promotion or advancement, termination, layoff, recall, transfer, compensation, training and leaves of absence