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Microsoft Client Operations Jobs

Company

SoftwareOne
Address , Milwaukee, 53202, Wi
Employment type FULL_TIME
Salary $55,000 - $65,000 a year
Expires 2023-07-12
Posted at 1 year ago
Job Description
Job Function: Sales Operations Why SoftwareONE?:
For over 30 years SoftwareONE has been the foundation for organizations around the world for their technology solutions. With changes in the market from on-premises to cloud we have always been one step ahead. Underpinning our transitions and evolutions are our seven core values which we expect from all our current employees and look for in our future colleagues. The global nature of our organization allows us to adapt and commit to these values unique to the culture and business needs of each location.
The role:
The Microsoft Client Operations Specialist is a key member of the Software & Cloud Operations Team, who provides support to our sales team and customers. Microsoft Client Operations Specialist is responsible for managing the sales operations and processes for customers with Microsoft contracts. This role is key to ensuring SoftwareONE is able to maintain our overall customer experience, by helping our sellers with operational tasks and maintaining quality with the Global Service Delivery Center (GSDC) to enable the sales team to focus on their core selling activities.

What we need to see from you:
Role and Responsibility
  • Account Management and Internal Focused – 25% Provide Microsoft licensing support as needed in conjunction with GSDC and other supporting teams Support Backoffice Finance reports
  • Customer Focused – 25% Drive resolution of escalations by working with customers, account teams and internal support teams Responsible for supporting existing Microsoft accounts with their order and quoting needs Assist customers with daily requests and troubleshooting
  • Operational – 50% Oversight to GSDC (Global Service Delivery Center) Adoption, Utilization and Quality Responsible for customer satisfaction on S&C Delivery model Support customer setup and onboarding Facilitate the credit and rebill process with the GSDC and supporting departments

As a culture first organization, being together is how we learn and grow. We come together in-person at least 3 days for collaboration, support, and to have some fun. Where there is no physical location, we give all our employees an equal cultural experience through a remote setting.
What you should really know about us.:
What we offer:
  • Medical coverage with competitive employer contributions
  • Wellness program, EAP, concierge services
  • 401k program with employer matching 50% up to the first 10% of employee’s contributions
  • Abundant paid time off that includes paid holidays, floating holidays, your birthday off, a volunteer day, and vacation time
  • Voluntary coverage including Dental, Vision, Pet, Legal, Identity, Accident & Ctritical Illness
  • Substantial benefits package that includes:
    • Medical coverage with competitive employer contributions
    • Voluntary coverage including Dental, Vision, Pet, Legal, Identity, Accident & Ctritical Illness
    • 401k program with employer matching 50% up to the first 10% of employee’s contributions
    • Wellness program, EAP, concierge services
    • Abundant paid time off that includes paid holidays, floating holidays, your birthday off, a volunteer day, and vacation time
    • Employee stock purchase plan
    • Learning and development opportunities galore
    • Tuition reimbursement
    • And much more!
  • A remote-friendly organization, with colleagues working remotely either part or full-time
  • And much more!
  • Tuition reimbursement
  • Independent environment without a lot of red tape where you are empowered to make decisions
  • Generous pay with bonus structure
  • Winning culture, inclusive environment, and friendly people all over the world
  • Learning and development opportunities galore
  • Employee stock purchase plan
Target compensation for this role will be $55,000.00 - 65,000.00 (mix of base salary and bonus) and will be determined based on candidate qualifications, experience, and location.

As a culture first organization, being together is how we learn and grow. We come together in-person at least 3 days for collaboration, support, and to have some fun. Where there is no physical location, we give all our employees an equal cultural experience through a remote setting.

The preceding job profile has been designed to indicate the general nature and level of work performed by associates within this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required. Additional duties may be assigned and may be subject to change at any time due to reasonable accommodation or other reasons.

We are not able to consider candidates residing in the state of Hawaii currently.
What we expect from our employees:
Success at SoftwareONE is not defined by what you do for yourself, but by what you deliver for our customers, the business and for the employees around you. SoftwareONE employees are energized, agile and are laser focused on delivering world class Customer Satisfaction and results. Our leaders motivate and inspire their teams and provide a working environment that delivers incredible levels of Employee Satisfaction. We are Humble, have a very high degree of Integrity and are simply not interested in politics. Our leaders operate with a high levels of Discipline but are able to work at Speed manage change in a global economy.

At SoftwareONE, we are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

“With employee satisfaction as one of our core values, we are passionate about diversity and are committed to creating an inclusive environment for all of our employees. We want every employee to have the greatest experience of their career.”