Client Care Consultant Jobs

Proven selling and customer relationship management skills with the ability to navigate a sales process to include stakeholders/partners.

Bachelor's in Business and/or equivalent combination of education and experience.

Educating physicians, nursing homes, assisted living facilities, hospitals and other healthcare partners on the life-changing benefits of hospice care

Coordinating public education and communication efforts to increase community outreach

Competitive pay and bonus structure

Generous Paid Time Off plan that increases with tenure

Proven selling and customer relationship management skills with the ability to navigate a sales process to include stakeholders/partners.

Bachelor's in Business and/or equivalent combination of education and experience.

Educating physicians, nursing homes, assisted living facilities, hospitals and other healthcare partners on the life-changing benefits of hospice care

Coordinating public education and communication efforts to increase community outreach

Competitive pay and bonus structure

Generous Paid Time Off plan that increases with tenure

Competitive Pay including participation in our monthly incentive plan

Generous Paid Time Off (plan increases with tenure) and 7 paid holidays

Pre-tax FSA and HSA plans (HSA w/company contributions)

401(k) with company matching contributions

Mileage reimbursement or Fleet Program

Opportunities for career advancement: local, regional, national

Proven selling and customer relationship management skills with the ability to navigate a sales process to include stakeholders/partners.

Bachelor's in Business and/or equivalent combination of education and experience.

Educating physicians, nursing homes, assisted living facilities, hospitals and other healthcare partners on the life-changing benefits of hospice care

Coordinating public education and communication efforts to increase community outreach

Actual salary will vary by geographic location and experience.

Competitive pay and bonus structure

Bachelor's Degree or equivalent combination of education and experience.

Experience with workflow and process automation a plus.

Minimum of 2 yrs. working in a Client/Customer Satisfaction Support environment.

Excellent command of Microsoft Office Suite products.

Ability to multi-task and work under the pressure of strict deadlines and time constraints.

Ability to analyze issues to determine and communicate source and resolution.

Manage multiple responsibilities while maintaining composure, always keeping the clients a priority

Assist with other duties and projects as assigned by management

Manage appointments (scheduling, moving, and canceling appointments)

At least 1+ years of customer service experience

Knowledge of: Internet, Word, Excel, Outlook and the ability to learn new software quickly

Excellent, written, verbal, and interpersonal skills

5. Good organizational and time management skills, able to work across time zones and multi-tasking environments

6. Ensure customer service teams receive appropriate training and development to improve their skills and knowledge

4. Familiar with customer relationship management (CRM) systems and related tools

Competitive salary, Vacation day, sick day and a remote-friendly culture

5. Work closely with sales, marketing, product, and technical teams to improve customer experience and service levels

3. Strong customer-oriented thinking and problem-solving skills

Previous experience in customer service or other related fields (preferably > 3 years)

Strong problem-solving and critical-thinking skills

Strong interpersonal, listening, writing, and technical skills

Entry-level communication with our client base

Navigating through our systems and softwares

Assist with communication and liaising about the program and answering questions/providing additional information to our clients

Write care plans and ensure Caregiver Managers have relevant information to review with assigned caregiver(s) prior to the start of care.

Take phone inquiries from potential clients; provide accurate information about services and fees, and gather relevant information for client care/plan.

Schedule and perform in-home assessments and re-assessments.

Complete caregiver observation visits and client supervisory visit according to policy and document in client and caregiver file.

Update care plan as needed, communicate changes to caregiver(s), route to client for review and signature, and document the same.

BYOD Stipend: We provide you with a Bring Your Own Device stipend to help cover the cost of your personal device.

Proven selling and customer relationship management skills with the ability to navigate a sales process to include stakeholders/partners.

Bachelor's in Business and/or equivalent combination of education and experience.

Educating physicians, nursing homes, assisted living facilities, hospitals and other healthcare partners on the life-changing benefits of hospice care

Coordinating public education and communication efforts to increase community outreach

Competitive pay and bonus structure

Generous Paid Time Off plan that increases with tenure

Strong relationship-building skills with people from diverse and varied backgrounds and education levels.

The healthcare industry experience is a plus, but not required.

Customer service-related experience a plus, but not required.

Must possess above average human relations, customer service, problem solving, and organizational skills. Extreme attention to detail is essential.

Client Care Coordinator – Responsibilities

Medical, Dental & Vision Plans

Occasional work from home opportunities

Do you have knowledge of sales and customer care business acumen, principles, and best practices?

Do you have persuasive verbal and written communication skills, including public speaking and presentation skills?

Maintain commitment and accountability to meeting and exceeding monthly, quarterly, and annual growth objectives

Attend team meetings to report success and participate in collaborative strategic planning and problem-solving related to patient census growth

And perform additional, related duties as needed

Proven selling and customer relationship management skills with the ability to navigate a sales process to include stakeholders/partners.

Bachelor's in Business and/or equivalent combination of education and experience.

Educating physicians, nursing homes, assisted living facilities, hospitals and other healthcare partners on the life-changing benefits of hospice care

Coordinating public education and communication efforts to increase community outreach

Actual salary will vary by geographic location and experience.

Competitive pay and bonus structure

Proven selling and customer relationship management skills with the ability to navigate a sales process to include stakeholders/partners.

Bachelor's in Business and/or equivalent combination of education and experience.

Educating physicians, nursing homes, assisted living facilities, hospitals and other healthcare partners on the life-changing benefits of hospice care

Coordinating public education and communication efforts to increase community outreach

Competitive pay and bonus structure

Generous Paid Time Off plan that increases with tenure

Proven selling and customer relationship management skills with the ability to navigate a sales process to include stakeholders/partners.

Bachelor's in Business and/or equivalent combination of education and experience.

Educating physicians, nursing homes, assisted living facilities, hospitals and other healthcare partners on the life-changing benefits of hospice care

Coordinating public education and communication efforts to increase community outreach

Competitive pay and bonus structure

Generous Paid Time Off plan that increases with tenure

Must demonstrate excellent oral and written communication skills and the ability to listen and communicate effectively

Must demonstrate effective interpersonal skills, and sound judgment and good decision-making skills

Must demonstrate knowledge of the senior care industry

Support on-call caregiving needs for clients who require a quick turnaround.

Reflect the core values of Honor.

Follow up with potential clients and family members to “nurture” leads.

3+ years of experience in a service setting.

Excellent written and verbal communication skills.

Excellent MS Office (Word & Excel) and CRM database skills.

Growth opportunities with educational assistance.

Requirements of the Client Care Coordinator:

Responsibilities of the Client Care Coordinator:

Proven selling and customer relationship management skills with the ability to navigate a sales process to include stakeholders/partners.

Bachelor's in Business and/or equivalent combination of education and experience.

Educating physicians, nursing homes, assisted living facilities, hospitals and other healthcare partners on the life-changing benefits of hospice care

Coordinating public education and communication efforts to increase community outreach

Competitive pay and bonus structure

Generous Paid Time Off plan that increases with tenure

Employee must meet minimum requirements to be eligible for benefits

Where applicable, employee must meet state specific requirements

Competitive Pay including participation in our monthly incentive plan

Generous Paid Time Off (plan increases with tenure) and 7 paid holidays

Pre-tax FSA and HSA plans (HSA w/company contributions)

401(k) with company matching contributions

Proven selling and customer relationship management skills with the ability to navigate a sales process to include stakeholders/partners.

Bachelor's in Business and/or equivalent combination of education and experience.

Educating physicians, nursing homes, assisted living facilities, hospitals and other healthcare partners on the life-changing benefits of hospice care

Coordinating public education and communication efforts to increase community outreach

Competitive pay and bonus structure

Generous Paid Time Off plan that increases with tenure