Customer Care Manager Jobs

Sunlighten is seeking a Customer Care Manager to join our growing global company! Our Customer Care Manager is responsible for overseeing members of our Customer Care team to ensure they have the appropriate supervision, training, tools, direction, and motivation to succeed. You will also be responsible for overseeing the processes and systems related to the servicing of Sunlighten customers. You will direct the delivery of administrative and operational assistance designed to promote revenue growth, productivity, and ensure exceptional levels of customer satisfaction.
Recently recognized by the Greater Kansas City Chamber of Commerce as the International Small Business of the Year, Sunlighten has been the leader in infrared saunas, which have been shown through clinical studies to help people feel better and achieve their health and wellness goals. The health and wellness industry is on pace to generate over 4 trillion dollars globally this year, and Sunlighten is excited to be expanding in the global market to be a part of this holistic shift in health and wellness.
Duties/Responsibilities:

• Ensures an efficient training program is in place, which includes written documentation of competencies necessary to be successful at the job, classes and courses required for the job and those classes and courses that have been completed.
• Challenges team members in providing exceptional support to both external and internal customers.
• Encourages team members to look for opportunities for process simplification and improvements
• Ensures compliance with applicable occupational safety and health regulations.
• Involves fellow team members in collaborative or team-empowered decisions based upon the company’s team empowerment-decision making guidelines.
• Directs the departmental improvement team in the creation and monitoring of key process improvement measurements and their graphic display.
• Designs and reports individual and departmental performance metrics for continuous improvement
• Makes effective independent decisions representing day-to-day issues that do not require team discussion, input or agreement.
• Focuses on helping team members improve their skills and knowledge through day-to-day coaching.
• Helps the departmental team develop goals, action plans, and timetables.
• Performs other duties as assigned.
• Assist in worksite analysis such as identifying unrecognized potential hazards and work-related injuries.

Requirements

• Excellent problem solving and analytic skills
• Customer/client focused approaches
• Ability to reliably commute to Sunlighten HQ during work hours
• Proficiency with Microsoft Office Suite or a related software
• Leadership skills- especially in a team environment

Education and Experience:

• 2-year process management experience in customer service field
• Associate’s or bachelor’s degree in related field

Benefits

• 401(k), with Company Match
• Life and Short-Term Disability Insurance
• Associate Discounts on Saunas, Spa Products and Day Spa Services
• Health, Dental, and Vision Insurance
• Profit Sharing
• HSA and FSA options available
• Paid Holidays and Competitive Paid Time Off Policy
• Professional Development and Tuition Reimbursement

Sunlighten provides equal employment opportunity. Discrimination of any type will not be tolerated. Sunlighten is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other characteristic protected by state, federal, or local law.