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Company | Dyson |
Address | Illinois, United States |
Employment type | FULL_TIME |
Salary | |
Category | Appliances, Electrical, and Electronics Manufacturing |
Expires | 2023-05-13 |
Posted at | 1 year ago |
About Us
- Warranty support/exchanges cost efficiencies
- Specifically drive performance in following metrics (not all inclusive):
- Monitor all BPO sales and processes; assess risks and opportunities; communicate and implement best profit and high customer satisfaction solutions
- Participate in all BPO meetings and ideation sessions
- Own and manage all billing and invoice related activities including approving accurate invoices from the vendor, including participation in the financial budget and forecast
- Sales conversion and finished good sales
- Manage resources for the best return on investment; analyze data and implement high quality solutions and actions to drive business proactively with customer or team
- Average Handle time/Productivity and other efficiency metrics
- Ensure the administrative duties such as submitting and/or processing new hire onboarding credentials and terminations are executed to deadline; seek ways to streamline and simplify this process
- Develop strategic plans for BPO to achieve the agreed upon targets. Drive performance to meet or exceed targets.
- Track and measure BPO performance by analyzing scorecard against Dyson KPI and SLAs to identify trends and gaps in learning for immediate performance improvement
- Assist in client proposals, contract/SOW negotiation and close agreements to maximize profits
- Post-contact survey satisfaction
- Monitor performance and adherence to all other policies, processes and procedures which impact Dyson owners, operational execution and/or business trading profit
- NPS
- Attend business reviews with vendors to discuss data included, but not limited to status reports, meeting agenda and minutes, current performance, action planning and risk assessment
- QA metrics
- Accountability for all business processes related to the position, for example accounts receivable, customer service, and all related administrative due diligence
- Create positive working relationships across all levels of the business; ensure that BPO is aligned and maintain open and regular communication with BPO
- Identify problems and find solutions
- Relish the opportunity to pick up new activities that fall broadly in the purpose of the role
- Manage performance improvement projects as required
- Think outside of the box, identifying opportunities for improvement
- Excellent math and analytical skills
- Demonstrate the ability to penetrate the appropriate customer, customer team, and internal functions to achieve maximum results on sales objectives
- Excellent presentation and influence skills
- Full driver’s license with good driving record
- Ability to lift, push, and pull up 50 lbs.
- Ability to think strategically and develop long-term plans for channels, retailers, and products
- Ability to travel up to 50%, including ability to meet all requirements for international travel to vendor sites
- Diverse experience supporting sales, operations, trade marketing, category management, and financial analysis required
- P&L proficiency and ability to optimize return on investment
- 5+ years’ experience account sales and account management
- Proven track record of budget/quota delivery
- Proven negotiation and closing skills, both at the account and product sales levels
- Good customer and cross functional interface capabilities
- Ability to accurately forecast demand
- Demonstrated proficiency in Microsoft Word, PowerPoint, and Outlook; advanced proficiency in Excel
- Bachelor’s Degree required; concentration in business or related field preferred
- Objective, enthusiastic, committed, flexible, diligent, conscientious
- Ability to provide insights to POS trends within account base
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