Register
Recruit Create CV

Claims Customer Care Manager I Jobs in Michigan

Customer Care Coordinator/Claims
By American Floor and Home At , Honolulu, 96819, Hi
Excellent interpersonal, verbal, and written communication skills
Willingness and ability to perform all required job duties and additional duties as needed
A rich benefit package that includes paid leaves, medical/dental plans, 401k plan, flexible spending accounts, employee discounts, and more.
Pay Range: Depending on Experience
We believe that our employees are our greatest assets so we offer:
A positive team player who has the willingness to work with and assist others and can also work independently

Are you looking for a challenging and rewarding role in customer care? We are looking for an experienced Claims Customer Care Manager to join our team and help us provide exceptional customer service. You will be responsible for managing the customer care team, ensuring customer satisfaction, and resolving customer complaints. If you have a passion for customer service and a drive to exceed expectations, this is the job for you!

Overview:

The Claims Customer Care Manager I is responsible for providing customer service and support to customers who have filed claims with the company. This includes responding to customer inquiries, resolving customer complaints, and providing assistance with claim processing. The Claims Customer Care Manager I is also responsible for ensuring that customer service standards are met and that customer satisfaction is maintained.

Detailed Job Description:

The Claims Customer Care Manager I is responsible for providing customer service and support to customers who have filed claims with the company. This includes responding to customer inquiries, resolving customer complaints, and providing assistance with claim processing. The Claims Customer Care Manager I is also responsible for ensuring that customer service standards are met and that customer satisfaction is maintained. The Claims Customer Care Manager I will also be responsible for monitoring customer feedback and making recommendations for improvement.

What is Claims Customer Care Manager I Job Skills Required?

• Excellent customer service and communication skills
• Ability to multi-task and prioritize tasks
• Ability to work independently and as part of a team
• Knowledge of claims processing and customer service procedures
• Knowledge of relevant computer applications
• Ability to work in a fast-paced environment
• Ability to handle difficult customer situations

What is Claims Customer Care Manager I Job Qualifications?

• Bachelor’s degree in Business Administration, Management, or related field
• At least two years of experience in customer service or claims processing
• Knowledge of relevant computer applications
• Excellent customer service and communication skills

What is Claims Customer Care Manager I Job Knowledge?

• Knowledge of claims processing and customer service procedures
• Knowledge of relevant computer applications
• Knowledge of relevant laws and regulations

What is Claims Customer Care Manager I Job Experience?

• At least two years of experience in customer service or claims processing
• Experience in a customer service or claims processing role

What is Claims Customer Care Manager I Job Responsibilities?

• Respond to customer inquiries and complaints in a timely manner
• Provide assistance with claim processing
• Monitor customer feedback and make recommendations for improvement
• Ensure customer service standards are met
• Maintain customer satisfaction
• Follow up with customers to ensure their needs are met