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Claims Customer Care Manager I Jobs in Illinois

Coordinator I, Customer Care
By Zurn Elkay Water Solutions At Downers Grove, IL, United States
Maintain an in-depth knowledge of our products, both existing and new
1+ years of customer service experience
Experience with CRM and ERP systems preferred
Critical thinking, analytical, research and problem-solving skills
Answer inbound calls, emails, and web inquiries using the first-contact resolution process while maintaining department quality and production metrics
Document all customer interactions and conversations in the appropriate Pulse CRM fields and update pertinent information into Oracle order notes
Customer Care Manager Jobs
By M/I Homes, Inc. At Naperville, IL, United States
Performs Post Closing Customer Visits (PCCV) and any other inspections as per departmental and Company standards.
May complete work orders (MW Region: May complete work) required to meet customer needs; provides problem solving on-site.
Contacts and schedules appropriate subcontractors to perform work as required.
Directs and supervises subcontractors to improve efficiency and workflow.
Maintains service vehicle inventories including appropriate materials and equipment.
Participates in departmental meetings to discuss service issues, work schedules, enhance job quality and performance, and increase workflow efficiency.
Manager, Customer Care Jobs
By CRATE & BARREL At , Naperville, 60540, Il
Excellent data entry, typing and computer skills
Manage all aspects of performance,development and coaching and corrective action of direct reports to encourage professional growth.
Manage departmental expenses against the budgeted plan using reforecast and best practice strategies for maintaining or exceeding service goals.
Excellent problem solving skills and can-do attitude
Excellent knowledge of Contact Center operation, technologies and key performance indicators
Excellent organizational skills, ability to multi-task and navigate through multiple systems in a fast-paced environment
Manager, Customer Care Jobs
By Dyson At Illinois, United States
5+ years’ experience account sales and account management
Diverse experience supporting sales, operations, trade marketing, category management, and financial analysis required
Manage performance improvement projects as required
Proven negotiation and closing skills, both at the account and product sales levels
Good customer and cross functional interface capabilities
Excellent presentation and influence skills

Are you looking for a challenging and rewarding role in customer care? We are looking for an experienced Claims Customer Care Manager to join our team and help us provide exceptional customer service. You will be responsible for managing the customer care team, ensuring customer satisfaction, and resolving customer complaints. If you have a passion for customer service and a drive to exceed expectations, this is the job for you!

Overview:

The Claims Customer Care Manager I is responsible for providing customer service and support to customers who have filed claims with the company. This includes responding to customer inquiries, resolving customer complaints, and providing assistance with claim processing. The Claims Customer Care Manager I is also responsible for ensuring that customer service standards are met and that customer satisfaction is maintained.

Detailed Job Description:

The Claims Customer Care Manager I is responsible for providing customer service and support to customers who have filed claims with the company. This includes responding to customer inquiries, resolving customer complaints, and providing assistance with claim processing. The Claims Customer Care Manager I is also responsible for ensuring that customer service standards are met and that customer satisfaction is maintained. The Claims Customer Care Manager I will also be responsible for monitoring customer feedback and making recommendations for improvement.

What is Claims Customer Care Manager I Job Skills Required?

• Excellent customer service and communication skills
• Ability to multi-task and prioritize tasks
• Ability to work independently and as part of a team
• Knowledge of claims processing and customer service procedures
• Knowledge of relevant computer applications
• Ability to work in a fast-paced environment
• Ability to handle difficult customer situations

What is Claims Customer Care Manager I Job Qualifications?

• Bachelor’s degree in Business Administration, Management, or related field
• At least two years of experience in customer service or claims processing
• Knowledge of relevant computer applications
• Excellent customer service and communication skills

What is Claims Customer Care Manager I Job Knowledge?

• Knowledge of claims processing and customer service procedures
• Knowledge of relevant computer applications
• Knowledge of relevant laws and regulations

What is Claims Customer Care Manager I Job Experience?

• At least two years of experience in customer service or claims processing
• Experience in a customer service or claims processing role

What is Claims Customer Care Manager I Job Responsibilities?

• Respond to customer inquiries and complaints in a timely manner
• Provide assistance with claim processing
• Monitor customer feedback and make recommendations for improvement
• Ensure customer service standards are met
• Maintain customer satisfaction
• Follow up with customers to ensure their needs are met