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Associate Help Desk Technician Jobs in Sandusky, Ohio

Store Help Desk Associate
By Hot Topic Inc. At , Industry $20 - $22 an hour
Minimum of 1-2 years of experience in help desk support, or education with related certifications.
Technical knowledge of the following: Microsoft Windows & Apple OS X operating systems, MS Office, mobile device management.
Knowledge of POS or experience with incident tracking software (BMC Track-It) is a plus!
Demonstrates a dedication to meeting requirements of internal and external customers, responding to all customer requests promptly and thoroughly.
Ensure timely and effective resolution to all Helpdesk calls by providing technical and procedural support.
Monitor ticket queues and assigns them timely and accurately.
Help Desk Technician Jobs
By The Ohio State University Wexner Medical Center At , Columbus, 43210, Oh
Our Comprehensive Employee Benefits Include:
An array of retirement plan options, each with a generous employer contribution.
Affordable health insurance options, including dental, vision and prescription coverage that begin on day one.
Paid vacation and sick leave, including short and long-term disability and paid parental leave.
Get the most out of the Public Service Loan Forgiveness program.
Help Desk Technician Jobs
By CampusPoint At Oregon, United States
Resolve first-level spam management issues.
Prioritize and schedule the resolution of problems. Escalate problems (when required) to the appropriately experienced next-level technician.
Develop knowledge articles, help sheets, and frequently asked question lists for end users.
2 years of applicable IT work experience – or equivalent- preferred.
Experience installing and maintaining computer hardware, including desktops, laptops, printers, scanners, copiers, and audio-visual equipment.
Experience with desktop and server operating systems, including current Windows workstations.
Help Desk Technician Jobs
By Modis At Columbus, Ohio Metropolitan Area, United States
Office 365 licensing, multi-factor authentication, and email administration management skills
Knowledge of common system management tools such as monitoring, backup/recovery, SAN & NAS, endpoint patching and security a must
Experience working within Service Management toolsets a must
Working knowledge of networking and devices including LAN and WAN, TCP/IP, wired/wireless, VPN, and DNS. Firewall skills a plus.
ITIL knowledge and international experience a plus
Must have experience in Active Directory (user accounts, dist setup\storage, creating teams)., as well as Office 365.
Help Desk Technician Jobs
By CBE Companies At , Clarksville, Tn
Excellent organizational and time-management skills
One year help desk or related experience and/or training; or equivalent combination of education and experience
Career culture with many opportunities for advancement!
Two-year degree (four year degree preferred) from a college or technical school in Computer Science, MIS, or CIS
Ability to communicate effectively both orally and in writing
Must be eager to learn, inquisitive, self-motivated, flexible, accountable and can effectively handle multiple tasks at one time
Help Desk Technician Jobs
By Optimized IT At Cincinnati, OH, United States
Good time management skills and able to multi-task
Proactive remediation of any issues discovered with services and/or products offered under the Optimized IT portfolio
Strong knowledge of Windows Desktop Operating Systems
Strong knowledge of PC Hardware and associated peripherals
Strong knowledge of Microsoft patching Windows Desktop Operating Systems
Some experience of Networking including Subnets, NAT, DHCP, DNS, etc.
Help Desk Technician Jobs
By Stevenson University At , Owings Mills, 21117, Md
Possesses excellent organization skills and the ability to multi-task.
Demonstrates exemplary spoken and written communication skills, especially with the ability to explain technical issues in non-technical terms.
Provide client support over the phone, in-person, via remote access, and through the Web Help Desk ticketing system.
Respond to client support queries via phone, remote conferencing platforms, and the Web Help Desk ticketing system.
Proficient in Microsoft Office Suite in both Windows, and Mac operating systems.
Committed to customer service with the ability to maintain professionalism at all times.
Help Desk Technician/System Administrator
By Sandbox Technologies At , Burbank, 91505, Ca $50,000 - $75,000 a year
Administer Azure AD user/group creation and management
Administer Exchange cloud server including user mailbox creation and management
Administer OneDrive and SharePoint sites including site creation and management
We offer great benefits, generous holiday schedule and fun perks!
Working knowledge of Mac OSX and iOS and the applicable hardware (Macbook Pro, iMac, iPhone, iPad)
Working knowledge of Apple cloud services for backup, syncing devices and configuring on iPhone and iPad hardware
Help Desk Technician Jobs
By NOVALINK SOLUTIONS LLC At Towson, MD, United States
Experience with remote troubleshooting preferred
Possession of A+ (Remote Technician) and Network+ certification is preferred
Levels Of Skills And Abilities
Knowledge of computer operations and support
Skill in installing, configuring, maintaining, and trouble-shooting operating
Skill in communicating clearly and effectively
Help Desk Technician (Arlington, Va)
By Innovative Driven At Arlington, VA, United States
Manage On-prem AD to include users, groups and group policy management.
Associates or bachelor’s degree in CS, CIS, or equivalent combination of education and experience in related field
Manage Tape Backup System (Hardware, Software and Processes)
Manage O365 Platform to include users, licenses, SharePoint, Exchange, Teams, etc.
Advanced Experience supporting a Microsoft/365 environment (ADUC, Windows 10 desktops, etc.)
This is a HYBRID position – 3 days in the Arlington, Virginia office and 2 days remotely.
Help Desk Technician Jobs
By STOPSO At Orlando, FL, United States
Education, Experience, And Security Requirements
Analyze and resolve trouble tickets utilizing tools such as remote desktop
Meet established service level metrics for call response, technical support, and customer service
Input trouble calls into the ticket tracking system. Ensure all relevant information is gathered and documented
Resolve trouble calls; in person at the help desk, over phone, and/or through email
Escalate trouble tickets when required by service desk processes to Tier II, Tier III, or appropriate team/individual
Help Desk Technician (Top Secret Required)
By Gridiron IT At Washington, DC, United States
Resolve customer service requests over the telephone, through desktop consultation with users, or by using remote management software;
Minimum Experience, Education, and Certification
Experience performing (3-5 years) service desk-side support activities.
Knowledge of Federal policies and mandates, the items listed are subject to updates, virtualization, and consolidation.
Experience maintaining desktop computers, notebooks, tablets, smartphones, computer peripherals, and other similar devices
Experience with Microsoft Office, Microsoft Outlook, Microsoft Project, Tableau, Adobe Creative Suite including Photoshop, and Adobe Acrobat Professional
Help Desk Technician Jobs
By A. Duda & Sons, Inc. At Oviedo, FL, United States
Microsoft, Cisco, service management certifications (preferred)
A+, Server +, Network+ knowledge (certification preferred)
Working knowledge of Microsoft Suite of applications and remote control tools
Strong customer service and organizational skills, including excellent interpersonal and communication skills
Working experience troubleshooting software and hardware issues
Knowledge of ITIL foundation (preferably ITiLv3 certified)
Help Desk Technician Jobs
By Scandinavian Tobacco Group At , Richmond, 23223
Knowledge of infrastructure management and operating software Intune, Active Directory, Phone systems, VC technology
Minimum 5 years’ help desk experience a MUST
Service-oriented, self-starter with a flexible mindset and strong communication skills
Experience with Office365 and Teams
Your areas of knowledge and expertise (that matter the most for this role):
Handling (first and second-line) IT incidents
Help Desk Technician Jobs
By The Select Group At Florida, United States
Provide Level 1 remote IT support (through phone and email) for Foundation Risk Partners
3+ years’ experience as a help desk T1 consultant
Heavy acquisition flow– swapping old equipment to new equipment
Ensuring that no loss in documents or applications when migrating from old company computer to new company computer
Installing hardware to computers: printer and scanner installation
Onboarding and offboarding of user accounts
Help Desk Technician Jobs
By Library Systems & Services, LLC At Bowie, MD, United States
Experience using OpenText Media Management or similar DAMS software
Experience developing training materials, user guides, and related functional documentation
Adaptable to changing priorities and able to learn new technologies.Preferred Qualifications:
Experience using Libsafe or similar preservation software
Receives and logs new issues related to the DAMS/Preservation systems in a Museum provided ticketing system
Triages tickets, troubleshoot functional tickets and assigns technical tickets to the appropriate point of contact
Help Desk Technician Jobs
By Fluidra North America At , Carlsbad, 92010 $27 - $32 an hour
3+ years’ experience in an IT related position
Laptop and Desktop hardware experience
Full range of health benefits including medical, dental & vision, short & long-term disability
Educational assistance up to $7,000 per year
College or Technical degree/ certification preferred. High School diploma or equivalent required
Respond to phone and email help desk requests to assist with first level hardware and software support.
Help Desk Technician Jobs
By HexaCorp At New Orleans, LA, United States
Preferred qualifications: ServiceNOW experience and any ITIL or HDI Certification
Providing case status updates to management and end-users according to service level guidelines
Technical skills: Must possess basic technical experience with providing applications or software support and exceptional customer service skills
Communicating with customers at all levels of technical and non-technical skills sets
Education: High School Diploma or GED
Years of relevant experience: 3+ years of IT related experience
Help Desk Technician Jobs
By M.C. Dean, Inc. At , Richmond $27.40 - $36.54 an hour
Strong analytical abilities and professional office experience.
We offer an excellent benefits package including a competitive salary.
High School Diploma/GED with 6-8 years of experience
Require knowledge of client workstation operating systems and their configurations.
Knowledgeable to connect to setup PC to LAN and wireless systems.
Has knowledge of iOS devices such as iPhone/iPads Android and Tablets is a VERY BIG plus.
Help Desk Technician Jobs
By Rebound Orthopedics and Neurosurgery At , Vancouver $23.01 - $32.21 an hour
Excellent people skills, professionalism and experience with new and non-technical end users. :
Prioritize and schedule resolution of problems. Escalate problems (when required) to the appropriately experienced next level technician.
Establish and maintain detailed knowledge of the functionality, clinical content and use of clinical applications.
Two year college degree in a computer related course of study or 2 years of applicable IT work experience.
2 years of applicable IT work experience, or equivalent, preferred.
Experience installing and maintaining computer hardware, including desktops, laptops, printers, scanners, copiers, and audio-visual equipment.
Help Desk Technician Jobs
By YMCA OF GREATER HOUSTON At , Houston, 77057 $62,000 - $65,000 a year
Investigate and resolve problematic activity and put corrective actions in place. Promptly inform management of any critical issues.
Education or certification in computer repairs and troubleshooting, MCSE or MCP designation, preferred.
Remotely access hardware or software to assist staff
Remotely resolve problems with networks and computer systems
Seven or more years of experience working in an IT support environment.
Proven computer skills and the ability to troubleshoot and diagnose problems.
Help Desk Technician Jobs
By RJ Corman Railroad Group LLC At , Nicholasville, 40356
Education: High school diploma or equivalent. Relevant certifications (e.g., CompTIA A+, Network+, or Microsoft Certified Professional) are a plus.
Experience: Proven experience in a technical support role, help desk, or IT-related position is preferred but not required for entry-level candidates.
Communication: Strong verbal and written communication skills, with the ability to convey technical information in a clear and understandable manner.
Problem-Solving: Analytical and critical thinking skills to assess and resolve technical challenges efficiently.
System Maintenance: Perform routine maintenance tasks, such as software updates, security patches, and system optimizations, to ensure optimal performance and security.
Perform other duties as needed.
Help Desk Technician (Glendale, Ky)
By SK Battery America At ,
Perform remote troubleshooting through diagnostic techniques and pertinent question
At least 1-3 years of relevant experience as a help desk technician or other customer support role
Serve as the first point of contact for customers seeking technical assistance over the phone or email
Install and configure computer systems
Determine the best solution based on the issue and details provided by customers
Walk the customer through the problem-solving process
Help Desk Technician Jobs
By Council on Foreign Relations At , New York, 10065 $50,000 - $60,000 a year
Pay commensurate with experience and education
Build on technical knowledge base through department sponsored training and reading of industry-related publications.
Excellent interpersonal and communication skills
The ability to analyze and evaluate user-reported problems, identify patterns, and apply technical knowledge to develop effective solutions.
Ability to work independently with proven ability to problem solve; strong critical thinking skills
Exceptional organizational skills, along with strong follow-through and attention to detail
Help Desk Technician Ii
By ProSphere At San Antonio, TX, United States
Must hold a current Security + certification as well as one or more of the following: A+ or Network+.
Must have proven customer service skills with customer service being their driving force.
Experience working on an Windows Help Desk team supporting the U.S. Military, a large hospital, or an academic institution.
Essential Functions And Job Responsibilities
Minorities, Women, Individuals with Disabilities, and Protected Veterans.
Must be willing and able to work 8 hours shifts between 6AM – 7PM as needed.
Sr. Assistant Help Desk Technician - Remote
By Gainwell Technologies LLC At , $35,700 - $51,000 a year
Logs and tracks inquiries using a problem management database and maintains history records and related problem documentation.
Two or more years of technical or customer support experience
Experience working with company products and operating systems.
Experience with solving comp computer-relatedness
Experience working with company escalation policy.
Interpersonal skills to interact with customers and team members
Help Desk Technician Jobs
By State of Ohio Jobs At , Columbus, 43215 From $60,000 a year
Experience with Microsoft Office 365 a plus.
Strong writing skills and the ability to construct, complete and concise sentences using proper grammar, punctuation, and spelling.
Support user functions including troubleshooting and resolving end user technology issues.
Troubleshoot and repair computer and printer hardware and software problems.
Maintain Microsoft Office 365 user accounts, computer accounts, cell phones, data cards, and loaner equipment pools.
Networking support including assisting with wired and wireless network connectivity, including connecting cables, configuring operating system settings, and troubleshooting connectivity problems.

Are you looking for a challenging and rewarding role as an Associate Help Desk Technician? We are looking for a motivated individual to join our team and provide technical support to our customers. You will be responsible for troubleshooting and resolving customer inquiries, as well as providing technical advice and guidance. If you have excellent customer service skills, a passion for technology, and the drive to succeed, then this is the perfect opportunity for you!

Overview An Associate Help Desk Technician is a technical support specialist who provides technical assistance to customers and employees. They are responsible for troubleshooting hardware and software issues, providing technical support, and resolving customer inquiries. Detailed Job Description The Associate Help Desk Technician is responsible for providing technical assistance to customers and employees. This includes troubleshooting hardware and software issues, providing technical support, and resolving customer inquiries. The Associate Help Desk Technician will also be responsible for maintaining customer databases, updating customer records, and providing customer service. Job Skills Required
• Excellent customer service skills
• Knowledge of computer hardware and software
• Ability to troubleshoot hardware and software issues
• Knowledge of network protocols and operating systems
• Ability to work independently and in a team environment
• Excellent communication and interpersonal skills
Job Qualifications
• Associate’s degree in Computer Science or related field
• 1-2 years of experience in a help desk or technical support role
• A+ certification or equivalent
• Knowledge of customer service principles and practices
Job Knowledge
• Knowledge of computer hardware and software
• Knowledge of network protocols and operating systems
• Knowledge of customer service principles and practices
Job Experience
• 1-2 years of experience in a help desk or technical support role
Job Responsibilities
• Troubleshoot hardware and software issues
• Provide technical support to customers and employees
• Maintain customer databases and update customer records
• Provide customer service
• Resolve customer inquiries