Help Desk Technician Jobs

Primary Location : United States of America-OHIO-Franklin County-Columbus

Work Locations : Ohio Judicial Center 65 South Front Street Columbus 43215

Organization : Supreme Court of Ohio

Classified Indicator : Unclassified

Schedule : Full-time

Compensation : Starting at $60,000.00

Unposting Date : Aug 27, 2023, 10:59:00 PM

Job Function : Information Technology

Primary Technology : Microsoft Windows

Agency Contact Name : Office of Human Resources

Agency Contact Information : [email protected]

Help Desk Technician

(230007FS)

Job Duties

The Supreme Court of Ohio is seeking an experienced professional to fill the position of Help Desk Technician within the Office of Information Technology. The successful candidate will provide specialized and technical assistance and support for Court staff, justices, and other users of the Court’s information systems including staffing the Court’s help desk, trouble-shooting technical problems over the phone or in person, when necessary, and providing training for users in desktop or network applications.

What’s in it for you:
The State of Ohio offers an excellent benefits package which includes extensive medical, dental, and vision insurance, 11 paid holidays, at least a 14% employer contribution into your OPERS pension plan, employee tuition reimbursement and much more! To view all that's in it for you, please visit Total Rewards.

What you will do:

• Support user functions including troubleshooting and resolving end user technology issues.

• Perform setup of new user profiles and ensure network connectivity. Provide hands-on training for hardware and software applications. Responsible for resetting passwords, assisting users with remote access and VPN connections, including installing certificates, configuring software, and troubleshooting issues.

• Manage desktop and equipment including the creation, deployment, and maintenance of desktop/laptop images using enterprise desktop imaging software. Install software; prepare, and install computers, monitors, printers, telephones, and other peripherals into user areas.

• Troubleshoot and repair computer and printer hardware and software problems.

• Responsible for maintaining current inventory of computer hardware and software, printers, and other IT equipment with use of automated inventory tools. Maintain current knowledge on new desktop software versions and features through research and testing. Coordinate salvage preparation and disposal of equipment.

• Maintain Microsoft Office 365 user accounts, computer accounts, cell phones, data cards, and loaner equipment pools.

• Networking support including assisting with wired and wireless network connectivity, including connecting cables, configuring operating system settings, and troubleshooting connectivity problems.

• Provide A/V Support and other technology support for the meetings and events at the Court and other designated locations, including setting up laptops, projectors, televisions, and sound systems for meetings. Provide support for conference calling, video conference, and web-based conferencing technologies. Also, responsible for providing occasional afterhours support for scheduled events.

• Escalate issues to appropriate subject matter experts and follow up. Document problems and solutions in ticketing system and develop knowledgebase articles, FAQs, and other training materials.

Qualifications

• Though infrequent, ability to work occasional non-standard hours including weekends is necessary.

• Certifications in one or more of the following disciplines are preferred: Microsoft certifications in desktop configuration/administration, server configuration/administration, etc. A+, Network+, or similar program.

• Experience with Microsoft Office 365 a plus.

• The ability to interact and effectively communicate with supervisor, co-workers, judges, justices, attorneys and/or the public.

• Strong writing skills and the ability to construct, complete and concise sentences using proper grammar, punctuation, and spelling.

• The ability to read, write and speak English fluently.

• Special Requirements: This position is regularly exposed to sensitive information and the incumbent is expected to keep any such information strictly confidential. This position requires the incumbent to be able to lift 50 pounds and is required to stand, walk, use hands to handle equipment, stoop, kneel, crouch and crawl.

Are You Ready?
To be considered for this position, candidates must apply online or deliver an application by August 27, 2023, to the Supreme Court of Ohio, 65 S. Front St., Columbus, Ohio 43215. Please submit the following:

1. Application
2. Resume
3. Cover letter with salary requirements

Interviews will be scheduled as soon as practicable. We will contact you if you are selected for an interview. You can check the status of your application online by signing into your profile. Jobs you applied for will be listed. The application status is shown to the right of the position title and application submission details. Please do not duplicate your application and please, no phone inquiries.

The salary range, which is commensurate with experience, starts at $60,000.00. This position is located at 65 S. Front Street, Columbus, OH.

You Also Need to Know…
The Supreme Court of Ohio is an at-will employer that seeks to attract, employ, and retain highly skilled and motivated individuals, attempts to maintain staff continuity for the efficiency of its operation, and desHelires to foster and maintain an ethical, professional, and impartial work environment. Pursuant to Adm. P. 4 (At-Will Employment), no person shall be offered or denied a position of employment with the Court, and no employee shall have the employee's employment terminated based upon political party affiliation, political activity permitted under Adm. P. 17 (Employee Code of Ethics), or other partisan considerations. Further, no employee shall have their employment terminated with or without cause unless upon the concurrence of a majority of the Court.

The Supreme Court of Ohio is an equal employment opportunity employer that supports an alcohol and drug-free, and a weapon and violence-free, work environment.

Background Check Information

The final candidate selected for the position will be required to undergo a criminal background check. Criminal convictions do not necessarily preclude an applicant from consideration for a position. An individual assessment of an applicant’s prior criminal convictions will be made before excluding an applicant from consideration.