Help Desk Technician Jobs

Responsible for receiving, resolving, escalating, and monitoring customer issues/requests. The Help Desk Coordinator provides immediate assistance and problem resolution, whenever possible, for service inquiries concerning utilization and information regarding all OSUMC computer systems applications, telephony and paging systems, personal computers and peripherals. Critical tasks performed by this area also includes communicating, tracking and reporting computing environment outages.

Minimum Qualifications

Degree in Computer Science or related field, and or 1 year Help Desk/Operations experience, or an equivalent combination of education and experience. Working knowledge of and experience with desktop hardware and peripheral units or components and their connectivity in a wired or wireless environment, PC and computer terminology, computing technologies, PC operating systems and applications, is required. Working knowledge of and experience with Microsoft Operating Systems and Microsoft Office products is preferred.

Our Comprehensive Employee Benefits Include:

• Affordable health insurance options, including dental, vision and prescription coverage that begin on day one.
• Paid vacation and sick leave, including short and long-term disability and paid parental leave.
• An array of retirement plan options, each with a generous employer contribution.
• And much more!
• Get the most out of the Public Service Loan Forgiveness program.