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Applications Help Desk Jobs in Union, Arkansas

Network Admin/ Help Desk
By E Computer Technologies Inc At United States
Experience with ServiceNow, Remedy or equivalent ticketing systems.
Basic network troubleshooting skills to resolve IP reachability, DHCP, and DNS issues.
Cisco Certified Network Associate (CCNA) certification
Job Title: Network Admin / Helpdesk
Note: Open for only USC / GC, EAD's, NO H1B's, NO C2C, NO OPT EAD's
Familiarity with the Cisco Command Line Interface (CLI)
Manager, Help Desk Jobs
By Payroc At United States
Oversee enterprise software licensing management.
Practical knowledge of remote assistance programs.
3-5 years detail-oriented experience in a Corporate Help Desk environment.
Hands-on experience using and troubleshooting Microsoft Windows /10, Mac OS 10 and Microsoft Office.
Experience working with smartphones and tablets such as iPhones, Android, iPads.
Excellent verbal and written communication skills with the ability to effectively interact with all stakeholders including senior leadership.
Help Desk Agent Jobs
By Apex Systems At United States
Strong customer-service orientation and communication skills.
Effective interpersonal and relationship-building skills
Experience working with web-based database tools to retrieve information
Ability to prioritize and problem solve
Have quick uptake and be able to learn new tasks easily
Understanding of escalation processes (how, when, and why escalations may occur)
Help Desk - Remote
By Intellectt Inc At United States
Document and manage customer complaints and inquiries per Quality Management System processes and procedures.
Analytic and detail-oriented, with in-depth technical knowledge and problem-solving skills.
Strong leadership, team player, and proven customer-facing skill and experience.
The Technical Services & Support Specialist must be analytical and detail-oriented with excellent troubleshooting and problem-solving abilities.
Manages HL7 (Health Level 7) implementation projects, timelines, and associated tasks and resources.
Contributes to the technical knowledge base, as well as software, interface, and technical documentation.
Help Desk Representative Jobs
By Collabera At United States
Document and manage customer complaints and inquiries per Quality Management System processes and procedures.
Analytic and detail-oriented, with in-depth technical knowledge and problem solving skills.
Strong leadership, team player and proven customer facing skill and experience.
Manages HL7 (Health Level 7) implementation projects, timelines and associated tasks and resources.
Contributes to technical knowledge base, as well as software, interface, and technical documentation.
Provide backup to IT Manager for internal hardware and software support for PCs, laptops and office equipment.
Help Desk Manager Jobs
By Insight Global At United States
Bachelor's Degree and 5+ years of experience OR 7 years of experience
Experience serving public health or healthcare customers in a technical support environment
Experience leading help desk teams
Excellent written and verbal communication skills
Strong understanding of O365 suite
Ability to create SOPs and documentation
Help Desk Lead Jobs
By Maximus At United States
Assist in the management the day-to-day operation
Participate in Release Management by creating a bridge to ensure post validation efforts complete
Assist with Incident Management troubleshooting. When needed stand up a new bridge when multiple conference calls are required
Bachelor's degree in related field; Equivalent combination of education and experience considered in lieu of degree
Develop information technology projects and provide strategic management and objectives for the department.
Equivalent combination of education and experience considered in lieu of degree.
Help Desk Iii Jobs
By Information Resource Group At United States
Knowledge of data warehousing and reporting
Serve as a customer service contact for schools and districts in Wisconsin.
Create, oversee and monitor requests, incidents, and problem resolution using user support "ticketing" software.
Work with school districts to help them understand how to use WISEdata and WISEdash for data reviews.
Understanding of application programming interface (API) technologies
Assist WISEdata product owner in identifying state reporting process improvements through business process analysis.
Help Desk Analysts Jobs
By Apton, Inc. At United States
Responsible for raising and coordinating problem management issues.
Maintain and contribute to a knowledge base
Perform additional tasks (end-user/infra related) when required
★ for Help Desk Analyst
Analyze, resolve, respond to, and document end-user inquiries.
Install desktop/Laptop software using approved tools
Help Desk Supervisor Jobs
By Ascendo Resources At Nashville Metropolitan Area, United States
Manage a team of help desk technicians and provide coaching and mentoring to help them improve their skills and performance
Work with other departments to resolve complex issues and escalate issues to higher levels of management as needed
2+ years of experience in a supervisory or managerial role
Manage the help desk budget and ensure that all expenses are within budgetary constraints
5+ years of experience in a help desk or technical support role
Strong leadership and coaching skills
Deputy Help Desk Manager
By Seneca Resources At Washington DC-Baltimore Area, United States
Suitable experience including at least 10 years in a broad help desk management role;
12+ years of experience in IT service desk management and related systems.
Knowledge of and experience in applying ITIL principles and standards to improve incident resolution and customer service standards.
Assist the Help Desk Manager and Operations Manager program manager with reports, and presentations.
Experience using an ITSM tool to drive service delivery and performance.
Proven leadership skills with the ability to coach team members.
Help Desk Assistant Jobs
By University of Kansas At , Lawrence, 66045, Ks $15 an hour
Examine software issues reported by researchers and attempt to clarify or resolve them (no programming experience required).
Good verbal and written communication skills as evident in application materials and an informal interview.
Good working knowledge using Windows, macOS, or Linux operating systems.
Prior work experience, ideally some kind of detail-oriented work.
Strong problem-solving skills and the ability to learn quickly.
Create and track user-reported issues using a variety of channels such as email and GitHub.
Help Desk Manager Jobs
By Ascendo Resources At Metro Jacksonville, United States
Knowledge, Education and Skills Required:
Expected to be a team player with solid project management skills
Manages the Help Desk staff including consultation on performance evaluations, promotions, hiring and disciplinary responsibilities
Responsible for improving team efficiency for incident resolution and cost management initiatives
Manages, develops, and improves on-boarding and off-boarding tasks and processes to ensure positive experiences for employees
Performs other duties and responsibilities as assigned by the Director of Information Technology
Self Help - Pirate Techs - Service Desk
By East Carolina University At ,
Preferred (Majors, Experience, GPA, etc.)
ITCS CLIENT ENGAGEMENT AND SUPPORT
Self Help - Pirate Techs - Service Desk
Student - Self-Help Campus Job
Quick Link for Direct Access
Help Desk Engineer Jobs
By City of Newport News At , Newport News, 23606 $56,612 - $66,457 a year

JOB DESCRIPTION HELP DESK ENGINEER INFORMATION TECHNOLOGY Human Resources Department 700 Town Center Drive, Suite 200 Newport News, VA 23606 NEWPORT NEWS, VA Phone: ...

Itt Help Desk Coordinator
By NYC Careers At , Manhattan, 10023 $59,116 - $91,768 a year
Troubleshoot and manage simple hardware, software, or network problems via phone, email or remote access.
Follow standard operating procedures and policies as directed by management.
Annotate and monitor inquiries and service requests.
Follow call and email “scripts” when handling different topics and respond with updates in a timely manner.
Generate service requests and work orders to resolve computer, software and network issues and track time spent on completion.
Maintain accurate documentation of communication on service requests and work orders performed.
Help Desk Manager | Brooklyn, Ny
By Motion Recruitment At Brooklyn, NY, United States
3+ years of hands-off management experience
Experience conducting performance reviews and handling hiring/disciplinary responsibilities
5+ years of experience in IT
HIPAA training is a bonus!
Help Desk Engineer, Mid
By Booz Allen Hamilton At , Arlington, 22202 $49,800 - $102,000 a year
Experience with providing IT customer support, including software installation, hardware troubleshooting, and ticket management
4+ years of experience with working in a professional environment
If this position is listed as remote or hybrid, you’ll periodically work from a Booz Allen or client site facility.
Ability to provide excellent interpersonal interactions with executive clients
If this position is listed as onsite, you’ll work with colleagues and clients in person, as needed for the specific role.
Help Desk Coordinator Jobs
By City of Fort Myers, FL At , Fort Myers, 33901 $50,482 - $76,378 a year
Skill in time management and organization and prioritization.
NEW EMPLOYEES ARE HIRED AT, OR NEAR THE ENTRY POINT SHOWN, DEPENDING ON QUALIFICATIONS AND RELEVANT EXPERIENCE.
Manage prioritization of service requests
Assign service requests to IT team based on area of responsibility, skill, and availability
Maintain knowledge base of problems and resolutions
Key resource to implementation IT service catalog offerings and defining associated workflows
Help Desk Manager Jobs
By Memphis Grizzlies At , Memphis, 38103
Knowledge of hospitality, venue management, sports and entertainment, specifically NBA basketball.
Provide accurate reports and metrics to company management.
Active role in the daily management of all service requests.
Familiarity with ITIL and other IT service management frameworks is a plus.
Lead, manage, and hold the service desk team accountable for all daily activities.
Improve the effectiveness of the team members by promoting an environment of knowledge sharing.
Help Desk Engineer Jobs
By Kinect At , Philadelphia, 19142
Stay up to date with current technology trends, teaching strategies, and educational best practices.
Manage schoolwide applications used for student learning: Hapara, Clever, Branching Minds, Kickboard, Stemscopes, Zearn, Accessit.
Communicates with the Director, other department and division managers, and appropriate staff personnel in order to integrate goals and activities.
Provide classroom instructional support for teachers through co-teaching, modeling, providing feedback, co-planning, and developing resources.
Build awareness and generate enthusiasm for technology resources.
Assess and provide input for technology resource purchases based on teacher input.
I.t. Help Desk
By Island View Casino Resort At , Gulfport, 39501

The Help Desk's role is to provide first level I.T. help desk support to the organization's users, assisting them with hardware and software issues via phone, e-mail or in person. Identifies, ...

Help Desk Lead Jobs
By State of Arizona At , Phoenix, 85021, Az $43,981 - $79,200 a year
Effective time management, prioritization, and organizational skills
Knowledge, Skills & Abilities (KSAs):
Identify required resources and opportunities to improve efficiency, training need, scheduling and monitoring issues or resources reporting to management as appropriate
The principles and practices of the Administration and Management
The Arizona Department of Economic Security offers a comprehensive benefits package to include:
Program systems, operating procedures and service offerings

Are you looking for a job that allows you to help people while using your technical skills? Look no further! We are looking for an Applications Help Desk professional to join our team. You will be responsible for providing technical support to our customers, troubleshooting application issues, and providing solutions. If you have a passion for problem-solving and helping others, this is the perfect job for you!

Overview Applications Help Desk is a customer service role that provides technical support and assistance to customers who are having difficulty using applications or software. The Applications Help Desk is responsible for troubleshooting and resolving customer issues, providing technical advice and guidance, and helping customers to understand how to use applications and software. Detailed Job Description The Applications Help Desk is responsible for providing technical support and assistance to customers who are having difficulty using applications or software. The Applications Help Desk will troubleshoot and resolve customer issues, provide technical advice and guidance, and help customers to understand how to use applications and software. The Applications Help Desk will also provide customer service and support for applications and software related inquiries. Job Skills Required
• Excellent customer service skills
• Knowledge of applications and software
• Ability to troubleshoot and resolve customer issues
• Ability to provide technical advice and guidance
• Ability to explain complex technical concepts in a simple and understandable manner
• Ability to work independently and as part of a team
• Excellent communication and interpersonal skills
Job Qualifications
• Bachelor’s degree in Computer Science, Information Technology, or related field
• Experience in customer service and technical support
• Knowledge of applications and software
• Ability to troubleshoot and resolve customer issues
• Ability to provide technical advice and guidance
• Ability to explain complex technical concepts in a simple and understandable manner
Job Knowledge
• Knowledge of applications and software
• Knowledge of customer service and technical support
• Knowledge of troubleshooting and resolving customer issues
• Knowledge of providing technical advice and guidance
• Knowledge of explaining complex technical concepts in a simple and understandable manner
Job Experience
• Experience in customer service and technical support
• Experience in troubleshooting and resolving customer issues
• Experience in providing technical advice and guidance
• Experience in explaining complex technical concepts in a simple and understandable manner
Job Responsibilities
• Troubleshoot and resolve customer issues
• Provide technical advice and guidance
• Help customers to understand how to use applications and software
• Respond to customer inquiries in a timely manner
• Provide customer service and support for applications and software related inquiries
• Maintain customer records and documentation
• Monitor customer feedback and provide feedback to management