Applications Help Desk Jobs in Virginia , Employment

Are you looking for a job that allows you to help people while using your technical skills? Look no further! We are looking for an Applications Help Desk professional to join our team. You will be responsible for providing technical support to our customers, troubleshooting application issues, and providing solutions. If you have a passion for problem-solving and helping others, this is the perfect job for you!

Overview Applications Help Desk is a customer service role that provides technical support and assistance to customers who are having difficulty using applications or software. The Applications Help Desk is responsible for troubleshooting and resolving customer issues, providing technical advice and guidance, and helping customers to understand how to use applications and software. Detailed Job Description The Applications Help Desk is responsible for providing technical support and assistance to customers who are having difficulty using applications or software. The Applications Help Desk will troubleshoot and resolve customer issues, provide technical advice and guidance, and help customers to understand how to use applications and software. The Applications Help Desk will also provide customer service and support for applications and software related inquiries. Job Skills Required

• Excellent customer service skills

• Knowledge of applications and software

• Ability to troubleshoot and resolve customer issues

• Ability to provide technical advice and guidance

• Ability to explain complex technical concepts in a simple and understandable manner

• Ability to work independently and as part of a team

• Excellent communication and interpersonal skills

Job Qualifications

• Bachelor’s degree in Computer Science, Information Technology, or related field

• Experience in customer service and technical support

• Knowledge of applications and software

• Ability to troubleshoot and resolve customer issues

• Ability to provide technical advice and guidance

• Ability to explain complex technical concepts in a simple and understandable manner

Job Knowledge

• Knowledge of applications and software

• Knowledge of customer service and technical support

• Knowledge of troubleshooting and resolving customer issues

• Knowledge of providing technical advice and guidance

• Knowledge of explaining complex technical concepts in a simple and understandable manner

Job Experience

• Experience in customer service and technical support

• Experience in troubleshooting and resolving customer issues

• Experience in providing technical advice and guidance

• Experience in explaining complex technical concepts in a simple and understandable manner

Job Responsibilities

• Troubleshoot and resolve customer issues

• Provide technical advice and guidance

• Help customers to understand how to use applications and software

• Respond to customer inquiries in a timely manner

• Provide customer service and support for applications and software related inquiries

• Maintain customer records and documentation

• Monitor customer feedback and provide feedback to management