It Analyst – Desktop Support Jobs in North Carolina

High School Diploma with 3-5 years of experience in technical desktop support, onsite and remote.

Provide technical support for Video Teleconferencing Systems, Internet Protocol Telephony Systems, software, and systems that support remote work activities.

Provide ongoing support to remote and onsite users on multiple applications.

Associate degree with 1-2 years of experience preferred.

Effective oral and written communication skills.

This role can also be originated in Edison, NJ; Greensboro, NC; Los Angeles, CA; Troy, MI and Wichita, KS.

A+ Certification or comparable on-the-job experience.

Resolve end user IT issues desk-side or using remote tools

Onsite (flexible hybrid) in Raleigh, NC

Prepare and configure client systems for install and delivery.

Install appropriate software on systems as required.

Provide support to end users for Desktops, Laptops, peripherals, Microsoft Windows OS, MacOS and various software.

·ITIL knowledge of V3 or V4. Especially on Service Desk, Incident, Problem, and Change Management

·Perform remote troubleshooting through diagnostic techniques and pertinent questions.

·Minimum of 3 years of experience in Service desk.

·Must have good technical and analytical skills.

·Disciplined, systematic problem solving skills required.

·Hands-on work experience with the following: