It Analyst – Desktop Support Jobs in Alabama

Requires use of electronic mail, time and attendance software, learning management software and intranet.

The Americans with Disabilities Act (ADA) requires the job description to document physical factors, including ability, activities, and requirements.

Higher Level Degrees, Certifications And Experience Are Preferred.

To contribute to knowledge base articles, creating and updating documents as needed to improve resolution rates for the department.

Performs compliance requirements as outlined in the Employee Handbook

Important Interpersonal Relationship skills needed

Beneficial Certifications / Trainings / Knowledge:

Mentors help desk team to raise overall knowledge and competency.

Technical leadership experience with mentorship experience

Knowledge of common information security support frameworks (ITSL)

German Language Knowledge is a Plus.

Provides support for incidents not able to be resolved by the help desk team.

Requires use of electronic mail, time and attendance software, learning management software and intranet.

Higher Level Degrees, Certifications And Experience Are Preferred.

To contribute to knowledge base articles, creating and updating documents as needed to improve resolution rates for the department.

To serve as an expert resource for lesser ranked staff, helping to build the skill set of these assistants.

Performs compliance requirements as outlined in the Employee Handbook

To provide support to end-users for PC, printer, applications, wireless, networking to the data closet and any other supported desktop hardware.