It Analyst – Desktop Support Jobs in Illinois

High knowledge of IT operations, responsibilities, processes, and procedures to independently resolve issues

Strong verbal and written skills, including the ability to draft communications and knowledge base articles

Break/fix support for COE (Common Office Environment) software including Microsoft Windows 10, Office 365, and Teams using demonstrated troubleshooting capabilities

Working knowledge of Microsoft server technologies and Dell server hardware

General knowledge to perform high-level network troubleshooting analysis, Cisco knowledge preferred

Stage, prepare and deploy computer, peripherals, and devices to the users