Youth Services Manager - Ft(40 Hr.) - Martin Luther King Branch

PURPOSE OF JOB

Under general guidance of a Manager, this position is responsible for leading and supervising a team of information and Youth Services staff at multiple levels with primary focus on driving the Young Minds Strategy forward.

PRINCIPAL DUTIES AND RESPONSIBILITIES

• Trains staff on use and troubleshooting of library technologies and equipment.
• Communicates system initiatives to staff and customers.
• Supervises volunteers as assigned.
• Performs additional duties as assigned including leading and serving on task forces, committees, etc.
• Assists with problem solving at local and system level.
• Leads multiple levels of staff in completing essential duties of library operations with primary focus on driving the Young Minds strategy forward through programming, services and collection management. Sets individual performance measurements for staff and holds them accountable. Responsibilities include managing, hiring, orienting and evaluating assigned team.
• Trains staff to perform job duties and tasks including applying and interpreting policies, procedures, and service expectations.
• Organizes and schedules team and its activities. Identifies opportunities for synergy and integration.
• Manages customer complaints until issue resolution is reached. Assists in the delivery of services to the customer at all service points. Maintains personal skills to assure quality of service in areas of library collections, technology, reference, readers’ advisory and circulation.
• Participates and presents at local, state and national conferences.
• Establishes and maintains collaborations with community agencies including schools & daycares and promotes library services through community outreach.
• Assumes responsibility for the operation of the location in the absence of another manager.
• Prepares and manages budgets as assigned.

QUALIFICATIONS AND REQUIREMENTS

• Ability to utilize reliable transportation to promptly report to job assignment and other locations, per job requirements.
• Master’s degree in Library and Information Science (MLIS) from an ALA accredited institution of higher learning or in a related field preferred.
• 3-5 years’ experience working with youth in libraries or a similar field required.
• Acts with the customer in mind using information gained from interacting with the customers. Meets the expectations and requirements of external and internal customers.
• Ability to operate library technology including personal computer, email, software programs (i.e. Windows/Microsoft Office) and other job-related equipment and systems.
• Ability to express self effectively and concisely, both orally and in writing.
• Bachelor’s degree from an accredited college or university required.

WORKING CONDITIONS AND PHYSICAL DEMANDS

The work environment involves everyday risks or discomforts that require normal safety precautions typical of such places as offices, meeting and training rooms, libraries, and residences or commercial vehicles (e.g., use of safe workplace practices with office equipment, avoidance of trips and falls, observance of fire regulations and traffic signals, and/or working in moderate outdoor weather conditions).

Work requires occasional lifting or pushing of up to 20 lbs. and the frequent lifting or pushing of up to 10 lbs.

SCHEDULE

Combination of mornings, afternoons, evenings & weekends, alternating Friday/Saturday. Sundays as assigned.