Yardi Support / L&D Coordinator

Are you passionate about supporting others? Do you know the ins-and-outs of the Yardi platform? Do you enjoy building relationships, problem solving and helping others overcome obstacles? If this sounds like you, this may be the perfect fit!

The Role

We are seeking a highly motivated and organized Learning & Development Coordinator to join our team. As a Learning & Development Coordinator, you will play a vital role in supporting the learning and professional development initiatives within our organization. You will be responsible for coordinating various training programs, managing learning resources, collaborating with key stakeholders, and providing administrative support for software support initiatives. This is an excellent opportunity for someone who is passionate about fostering growth, improving performance, and promoting a culture of continuous learning.

What You’ll Do…

• Learning Resource Management:
• Maintain documentation and knowledge base materials related to software applications, troubleshooting procedures, and FAQs.
• Coordinate logistics for learning sessions, including scheduling, venue selection, and participant communication.
• Collaborate with IT and software vendors to resolve technical issues, escalate problems, and track software-related requests.
• Learning Program Coordination:
• Learning and Development Support:
• Assist in organizing and promoting internal knowledge-sharing events, workshops, and webinars.
• Manage training records, evaluations, and feedback to assess the effectiveness of training programs and identify areas for improvement.
• Provide administrative assistance for software support initiatives, including managing user access, licenses, and permissions for software applications.
• Assist in conducting learning needs assessments to identify skill gaps and learning opportunities.
• Support the development and implementation of employee development plans, career paths, and competency frameworks.
• Maintain and update the learning management system (LMS) to ensure accurate and up-to-date learning content, course catalogs, and user profiles.
• Assist in coordinating software training sessions, including scheduling, registration, and participant communication.
• Monitor and track employee training progress, certifications, and compliance requirements.
• Generate reports and maintain records related to software support initiatives.
• Administrative Assistance for Software Support Initiatives:

Qualifications

• Familiarity with software support initiatives and administrative tasks related to software applications is desirable.
• Proficiency in Microsoft Office Suite and other relevant software applications.
• Strong project management skills with the ability to handle multiple initiatives concurrently.
• Exceptional written and verbal communication skills, with the ability to present information in a clear and engaging manner.
• Purpose driven and passionate about making a difference in other’s lives.
• Strong interpersonal skills with the ability to build relationships and collaborate with individuals at all levels of the organization.
• 3+ years professional experience in multifamily housing, training experience preferred.
• Extensive user experience with the Yardi platform, and the ability to troubleshoot everyday user issues within the software
• Familiarity with Fair Housing, Americans with Disabilities Act, Fair Credit Reporting Act, and other laws and regulations governing multi-family housing operations.
• Ability to travel up to 25%
• Proven mastery with Yardi software is required.
• Excellent organizational and time management abilities to meet deadlines and manage priorities effectively.
• Comfortable with ambiguity and able to run with high level direction.
• Knowledge of instructional design principles and adult learning methodologies is a plus.
• Strong communication skills (both written and verbal)
• Proven ability to build collaborative partnerships and lead through influence.
• Ability to learn and adapt quickly.
• Self-aware and coachable
• Naturally curious and always striving to improve.
• Servant leader mindset
• Familiarity with learning management systems (LMS) and e-learning platforms.
• Proven experience in coordinating and administering learning and development programs.

Some of the reasons you’ll love working with us.

• Generous paid time off
• Flexible work environment
• Bonus opportunities
• 401K retirement plan with healthy employer match
• Paid Parental Leave
• Health, dental and vision benefits
• High employee engagement scores + Best Place to Work award recipient
• Purpose driven culture
• Milestone anniversary rewards including travel, spa retreats, home down payments, student loan payoffs, sabbaticals and more

About Sparrow

Founded in 2017, Sparrow is at the forefront of one of the fastest growing housing segments in the nation focused on Active Adult 55+ communities. Sparrow’s mission is to create thriving communities that feel like home. Through thoughtful design, state of the art construction and highly engaged management, we help our residents build meaningful connections and lead vibrant lives. Sparrow is based in Austin, Texas with communities across the southern US.

Equal Employment Opportunity Statement  

We believe that the unique contributions and perspectives of our employees is the driver of our success. We are deeply committed to creating an inclusive environment where every individual feels supported and differences are celebrated.  Sparrow is proud to be an equal opportunity employer and is committed to giving every candidate equal consideration regardless of age, race, ancestry, religion, sex, gender identity, sexual orientation, pregnancy, marital status, ancestry, physical or mental disability, military or veteran status, national origin, or any other characteristic. 

If you’ve gotten to this point, we hope you're feeling excited about the possibility of joining our team! Even if you don't feel that you meet every single requirement, we still encourage you to apply. We're eager to meet people that believe in our mission and can contribute to our team in a variety of ways – not just candidates who check all the boxes.

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