Virtual Receptionist Jobs

Why Housecall Pro?
Help us build solutions that build better lives. At Housecall Pro, we show up to work every day to make a difference for real people: the home service professionals that support America’s 100 million homes.
We’re all about the Pro, and dedicate our days to helping them streamline operations, scale their businesses, and—ultimately—save time so they can be with their families and live well. We care deeply about our customers and foster a culture where our company, employees, and Pros grow and succeed together. Leadership is as focused on growing team members’ careers as they expect their teams to be on creating solutions for Pros.
We Also Offer

• Monthly tech reimbursements
• A culture built on innovation that values big ideas, no matter where they come from
• Paid holidays and flexible, take-it-as-you-need-it paid time off
• A generous benefits program that supports the whole you with medical, dental, vision, life, disability, and 401(k)

Role Overview
As a Virtual Assistant for HCP, you are a vital part of the founding ops team of a startup within a startup. We are growing a newer business line within HCP and we’re looking for motivated go-getters that want to be a part of something great! Big opportunity to learn and grow as the business line goes from walk to run.
Our team is patient, empathetic, hard working, and above all else focused on improving the lives of our service professionals (our Pros). Our success is their success.

• The start date for this role will be August 30 or September 13**

What You Do Each Day

• 5% - Team meetings
• Become a crucial part of our Pros business by answering phones on the Pros behalf and scheduling appointments for a variety of home services.
• 10% - Outbound calls on behalf of our customers to follow up on leads, or schedule appointments
• 75% - Inbound calls on behalf of our customers to schedule jobs and answer customer questions

Qualifications

• 1-3 years professional experience
• Startup mentality, willing to work hard in a fast-paced environment
• Motivated by learning, helping others, and achieving goals
• What will help you succeed in this role:
• High achiever, someone who is willing to go above and beyond on a daily basis
• Comfortable speaking on the phone with our customers- owners or employees of HVAC, plumbing, electrical and other businesses in the trades, as well as our customer’s customers
• Team player who can effectively communicate and work with others

Founded in 2013, Housecall Pro helps home service professionals (Pros) streamline every aspect of their business. With easy-to-use tools for scheduling, dispatching, payments, and more, Housecall Pro enables Pros to save time, grow profitably, and provide best-in-class service.
Housecall Pro’s brand portfolio includes BuildBook, construction management software for builders and remodelers, and CONQUER, a business coaching solution for home services businesses. Our brands are united by a singular mission to champion our Pros to success.
We support more than 25,000 businesses and have over 1,000 ambitious, mission-driven, genuinely fun-loving employees across the United States and all over the world. If you want to do work that impacts real people, supported by a team that will invest in you every step of the way, we’d love to hear from you.
Housecall Pro celebrates diversity and we are committed to creating an inclusive environment. We are an equal opportunity employer and do not discriminate on the basis of gender, race, religion, national origin, ethnicity, disability, gender identity/expression, sexual orientation, veteran or military status, or any other category protected under the law.
Location Dependent information
This role is open to candidates and the expected compensation range for this role is $18/hour. The specific hourly rate for the successful candidate will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location. This role is also eligible to participate in Housecall Pro’s the following benefits: health care insurance (medical, dental, vision, disability), employee assistance program, 401(K), flexible time off, paid parental leave, tech reimbursement, and other company benefits. Housecall Pro is growing fast and we’re scaling our team to help enable and accelerate our growth.
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