Virtual Clinical Services Admin Assistant ($18.50 - $22.00 / Hour)

Join our employer team and make a difference in patient care! With a unique culture of respect, growth, innovation, and the best patient care, you'll have incredible opportunities to impact our patients' lives with their urologic care. We foster compassion, teamwork, integrity, and diversity, and offer competitive salaries, great work/life balance, and outstanding benefits. Come be a part of our mission to provide exceptional urologic care to our patients.

Primary Duties & Responsibilities

• Complete required site- and sponsor-related training
• Assist the research department as assigned by the Director of Clinical Research
• Complete chart reviews, data mining, and mailing trial-related information
• Enter data into the Sponsor database, eCRF, or CTMS
• Update trial-related logs as directed by the Director of Clinical Research
• Perform general clerical duties as requested by the Director of Clinical Research
• Receive and stock clinical trial supplies
• Schedule research subjects for protocol-required testing
• Ensure study supplies are within expiration date

VCS (Virtual Clinical Services) - Administrative/Clerical

• Process faxes, scan and index pertinent information into patient charts
• Assist with Ad Hoc processing, patient outreach initiatives, and covering the COPS queue when needed
• Monitor ASC schedule fulfillment
• Collaborate on implementing telehealth and remote patient monitoring programs
• Process referrals, including account creation, patient scheduling, records indexing, and referral tracking
• Coordinate training and participate in the development and execution of telehealth best practices

Qualifications

• High School Diploma or GED required
• Minimum of two years of experience in data entry and customer service, preferably in a medical setting
• Minimum of 6 months of clinical research experience

Knowledge, Competencies & Skills

• Ability to ask probing questions to patients
• Computer proficiency and prior experience with EMR
• Proficient knowledge of insurance and medical terminology
• Maintain HIPAA compliance
• Ability to type a minimum of 40 words per minute
• Comfortable working in a fast-paced environment
• Effective communication skills, both verbal and written
• Excellent customer service skills
• Multitasking and proactive problem-solving
• Attention to detail and willingness to learn

Physical Requirements

• Intermittently required to stoop, bend, speak, and listen
• Regularly required to sit 4-7 hours/day and stand 1-3 hours/day
• Must have reliable internet access

Equal Opportunity Employer: Our employer and its affiliate practices are equal opportunity employers. We do not discriminate based on race, color, religion, age, sex, national origin, disability, veteran status, or sexual orientation.

Minimum Starting Pay: $18.50 to $22.00 hourly. Actual compensation offered may vary based on work experience, education, and skill level.

Additional Information

• Pre-employment background check required
• This job description is not designed to cover all responsibilities and activities required for the position
• Duties, responsibilities, and activities may change at any time, with or without notice

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