Vip Accounts Area Director

About Fanduel Group
There are more ways to win, here at FanDuel. We’re willing to bet on it.
THE ROSTER…
At FanDuel Group, we give fans a new and innovative way to interact with their favorite games, sports, and teams. We’re dedicated to building a winning team and we pride ourselves on being able to make every moment mean more, especially when it comes to your career. So, what does “winning” look like at FanDuel? It’s recognition for your hard-earned results, a culture that brings out your best work—and a roster full of talented coworkers. Make no mistake, we are here to win, but we believe in winning right. That means we’ll never compromise when it comes to looking out for our teammates. From creative professionals to cutting-edge technology innovators, FanDuel offers a wide range of career opportunities, best-in-class benefits, and the tools to explore and grow into your best self. At FanDuel, our principle of “We Are One Team” runs through all our offices across the globe, and you can expect to be a part of an exciting company with many opportunities to grow and be successful.
Who We Are…
FanDuel Group is an innovative sports-tech entertainment company that is changing the way consumers engage with their favorite sports, teams, and leagues. The premier gaming destination in the United States, FanDuel Group consists of a portfolio of leading brands across gaming, sports betting, daily fantasy sports, advance-deposit wagering, and TV/media.
FanDuel Group has a presence across all 50 states with approximately 17 million customers and nearly 30 retail locations. The company is based in New York with offices in California, New Jersey, Florida, Oregon, Georgia, Portugal, Romania and Scotland.
Its network FanDuel TV and FanDuel+ are broadly distributed on linear cable television and through its relationships with leading direct-to-consumer OTT platforms.
FanDuel Group is a subsidiary of Flutter Entertainment plc, the world's largest sports betting and gaming operator with a portfolio of globally recognized brands and a constituent of the FTSE 100 index of the London Stock Exchange.
THE POSITION:
Our roster has an opening with your name on it
FanDuel Group is looking to expand its VIP department for our online sportsbook, Daily Fantasy Sports, and Racing. We are looking to recruit a VIP Accounts Area Director to manage operations of one of our VIP Products, while also building an all-star team.
As a VIP Accounts Area Director, you will manage a VIP team who hosts portfolio of high value customers. You will mentor your team to build strong relationships with their VIP customer portfolios in order to increase customer loyalty, while adhering to some of the highest compliance standards in the industry. A key part of the role will be managing a high performing team of Account Managers, Team Managers and/or Senior Managers who will be measured across both customer service levels and commercial targets. This role will liaise with other departments to identify new opportunities to grow the value of the VIP customer base.
THE GAME PLAN:
Everyone on our team has a part to play

• Effectively manage and coach a FanDuel Group VIP team in order to guide them towards KPIs for bonus spend, player retention, average player value and real value distribution
• Be accountable for your team’s Account Manager scorecard performance
• Provide strong leadership, professionalism and strategic planning for your Area
• Collaborate with other VIP Area Directors & Senior Managers to deliver a holistic view on FanDuel group VIP customers and design cross sell initiatives
• Deliver against company Responsible Gaming protocols
• Build strong development plans for each employee within your area
• Be the key escalation point for all VIP BAU issues that may arise
• Meet and host VIPs at Hospitality events and mentor team members to do the same
• Work with internal stakeholders on ensuring the highest quality training programs are in place, focusing on Compliance, Customer Experience and Professionalism
• Execute upon VIP Director / VP’s initiatives regarding performance & strategy
• Monitor overall team performance to ensure that bonuses, gifts, and hospitality invitations are offered in accordance with business requirements
• Build out essential monthly / quarterly plans for your area’s Account Managers, that execute the department’s strategy

THE STATS:
What We're Looking For In Our Next Teammate

• Minimum of 3 years of management experience
• Excellent verbal and written communication skills
• Minimum of 1 year of online gaming industry experience essential
• Excellent analytical skills and experience with Excel
• Minimum of 8 years of experience in high end customer service field is essential
• Execute targets and deadlines
• Ability to interpret and present data to senior management
• Passionate and demonstrate the ability to provide top level service
• Proven business to customer sales experience
• Confident and people focused personality

PLAYER CONTRACT:
We treat our team right

• Flexible vacation allowance to let you refuel
• Hall of Fame benefit programs and platforms
• Mentorship and professional development resources to help you refine your game
• From our many opportunities for professional development to our generous insurance and paid leave policies, we’re committed to making sure our employees get as much out of FanDuel as we ask them to give. Competitive compensation is just the beginning. As part of our team, you can expect: An exciting and fun environment committed to driving real growth
• Opportunities to build really cool products that fans love

FanDuel Group is an equal opportunities employer and we believe, as one of our principal states, “We Are One Team!” We are committed to equal employment opportunity regardless of race, color, ethnicity, ancestry, religion, creed, sex, national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, gender expression, and Veteran status. We believe FanDuel is strongest and best able to compete if all employees feel valued, respected, and included. We want our team to include diverse individuals because diversity of thought, diversity of perspectives, and diversity of experiences leads to better performance. Having a diverse and inclusive workforce is a core value that we believe makes our company stronger and more competitive as One Team!
The applicable salary range for this position is $126,000 to $173,800 which is dependent on a variety of factors including relevant experience, location, business needs and market demand. This role may also be eligible for short-term or long-term incentive compensation.