Vice President Operations- Property

About the role:

DUAL North America, Inc. is seeking a VP of Operations. This role is open to internal candidates only, with a hybrid work environment, preferably located in Naples, FL, or Atlanta, GA.

The VP Operations role is a key business partner within the company. Responsible for leading a team of operations staff which includes supervisors, coordinators, and other support staff. The VP Operations will work with other key stakeholders in the company to implement new programs, maintain existing programs, and effect change.

Essential Functions:

· Responsible for proper staffing of operational teams within budget.

· Liaise and partner with Business Unit Leads and Head of Capacity Management for carrier presentations and new program onboarding.

· Support Business Unit Leads with operational needs to support business objectives.

· Collaborate with other departments to ensure quality services and execution of projects.

· Assist with execution of strategic plans established by executive management.

· Develop co-working relationships with other VP Operations roles to ensure cohesiveness of the Operations Department.

· Coordinate with key staff in other departments such as Business Analysts, Data Analysts, Actuaries, Software Engineers, Project Managers, etc to ensure onboarding of new and renewed programs/lines of business.

· General oversight of Business Process Outsourcing (BPO) that will be managed by Operational Supervisors.

· Address issues escalated by Operational Supervisors – further escalating to COO if needed.

· Establish and implement new processes to improve and streamline operational processes and efficiencies.

· Enforce a documented system of back-office and underwriting support policies and procedures.

· Ensure compliance with workflows and procedures.

· Interface with Risk Management to work with external auditors to provide supporting documentation and follow up on process changes, if requested.

· Assist in developing, maintaining, and monitoring internal controls to mitigate risk.

· Manage and complete projects as needed.

· Perform other related duties to benefit the mission of the company.

Job Requirements (education, experience, skills):

· Bachelor’s Degree in Business or Insurance related field, or

Commensurate experience

· Insurance Licensure preferred

· Strong insurance knowledge, particularly with respect to MGAs

· Possession of key competencies:

o conflict management

o organization

o decision making

· Manage Operational Supervisors and other support staff

· Oversight of Operations within product grouping

· Demonstrated success with innovating solutions to processes to increase efficiencies, productivity and profitability

· Solve problems when direction is lacking

· Use of Microsoft products, particularly Excel and Microsoft Teams

· Strong organizational skills with flexible, enthusiastic approach to change

· Professional work ethic

· Employee management skills

· Strong written and verbal communication skills

· If you do not meet all the qualifications for this role, we still encourage you to apply, as we are always looking for diverse talent to join our growing team.

What we offer:

A career that you define. Yes, we offer all the usual rewards and benefits - including medical, dental, vision, a wide variety of wellbeing offers, competitive salary, unlimited PTO, 401k with company match, paid volunteer days and more.

We provide an environment where new ideas are encouraged and celebrated, where people who want to have a real hand in our success thrive. We want people who want to make a difference - not just in the workplace, but in the industry and in the wider community.

About DUAL NA:

DUAL is the leading underwriting organization in the US and part of an international insurance organization with operations in 45 countries across the world. DUAL offers commercial property, casualty, financial lines, and personal property insurance products underwritten through several specialized subsidiaries. Since 2013, we have grown to over 500 employees in 14 offices across the US, and we are continuing to grow. DUAL is committed to building a balanced business and contributing to a sustainable world. At DUAL, we believe our people are our greatest assets, espousing entrepreneurialism, and innovation in an environment where new insights are encouraged.

Our culture: People First

Our core values dictate how we live and work. We are a group with independence and people at its heart and we are a home for talent with a unique culture: the biggest small company in the world.

The focus on being a People First business has always been at the very heart of the Group; Our vision was to create an independent business with a unique culture and one that would survive and thrive as a business controlled by the people working for it. And finding the most talented and entrepreneurial people to join the Group has been and will continue to be key.

EEO Statement:

We consider our people our chief competitive advantage and as such we treat colleagues, candidates, clients, and business partners with equality, fairness, and respect. DUAL North America provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. DUAL will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.