Vice President And Chief Nursing Officer

Description

Administration | Cape Girardeau, MO |

The Chief Nursing Officer is ultimately responsible for establishing and maintaining the standards of nursing practice in all areas in which nurses’ practice within the organization. In this role the CNO has the authority and responsibility to develop organizational –wide patient care programs, policies and procedures that describe how patients’ nursing care needs are assessed, evaluated and met and to develop and implement plans for providing nursing care to those patients requiring nursing care. The CNO is an executive leader and patient advocate leading nursing practice throughout the organization.

• The VP/CNO develops a strong vision and well-articulated philosophy, professional practice model, and strategic and quality plans for nursing congruent with those of the organization. The VP/CNO communicates expectations, develops leaders, and develops the organizational capacity to meet current and anticipated nursing needs and strategic priorities. The VP/CNO is a strong advocate on behalf of the patients and staff. Wherever nursing is practiced, the CNO develops structures, processes, and expectations for staff nurse input and involvement. The VP/CNO provides shared decision-making processes throughout the organization. Through the VP/CNO, nurses throughout the organization have their voices heard, their input valued and their practice supported.
• The VP/CNO is a key contributor to the strategic plan of the organization.
• The VP/CNO participates in community, state, and national hospital associations and professional activities involved in the delivery of healthcare services.
• The VP/CNO assures compliance with all applicable local, state, and federal laws. Regulations, statues, and accreditation body standards.
• The VP/CNO supports a culture of safety and high reliability.
• The VP/CNO is a member of the executive staff and attends meetings of the Board of Trustees and the Medical Executive Committee of the Medical Staff. The VP/CNO represents all nurses in the organization at the Board of Trustees and the Medical Executive Committee in matters arising from or impacting the practice of nursing and patient care.
• The VP/CNO is visible, accessible, and committed to communicating effectively with staff, physicians, senior management and the Board of Directors.
• The VP/CNO is strategically positioned within the organization to effectively influence other executive stakeholders, including the board of directors/trustees, and the chief executive officer.

Begin:

RESPONSIBILITIES: (essential functions) The VP/CNO will have the following areas of responsibility with specific duties listed, but not limited to these items:

Patient Care Delivery and the Practice of Nursing

• Promote decisions that are patient-centered
• Articulate patient care standards as published by the Joint commission, CMS, Missouri Regulation and professional nursing literature
• Maintain knowledge of current nursing practice and the roles and functions of patient care team members
• Serve as change agent when patient care work/workflow is redesigned
• Teach and mentor others to routinely utilize evidence-based data and research
• Champion a culture of safety and high reliability
• Facilitate an interdisciplinary team approach to the delivery of care
• Ensure that written clinical policies and procedures are reviewed and updated in accordance with evidence-based practice and regulatory requirements
• Systematically evaluate the quality and effectiveness of nursing practice in all areas in which nurses’ practice
• Promote patient satisfaction and the patient experience as key organizational priorities, implementing actions to improve and sustain patient loyalty
• Maintain current knowledge of patient care delivery systems and innovations
• Collaborate with nursing faculty in nursing research and incorporate nursing research into practice when appropriate
• Ensure that nurses are actively involved in decisions that affect their practice
• Target outcomes that are evidence-based (comparison data benchmarking)

Communication and Relationship Management

• Build trusting, collaborative relationships with staff, peers, other disciplines and ancillary services, physicians, vendors, community leaders, legislators, nursing and other educational programs
• Resolve and manage conflict
• Produce cogent and persuasive written materials to address nursing, health care and organization issues appropriate to the audience
• Demonstrate the ability to develop and promote teamwork with staff throughout the organization. Collaborate effectively
• Demonstrate empathy and concern while ensuring that organization goals and objectives are met
• Assert views in non-threatening, non judgmental ways

Physician Relationship Management

• Facilitate resolution of disputes involving physicians and nurses or other disciplines
• Collaborate with physicians to develop patient care protocols, policies and procedures
• Build Credibility with physicians as a champion for patient care, quality and nursing professionalism
• Collaborate with medical staff leaders in determining needed patient care services
• Foster a climate of teamwork, open communication and mutual respect to support patient safety and quality care for patients
• Utilize medical staff mechanisms to address physician clinical performance issues

Human Resource Management & Development

• Identify educational needs of existing and potential nursing staff and collaborate with education services to develop programs to meet these needs
• Provide an environment conducive to opinion-sharing, engage staff and others in decision-making
• Participate in workforce planning and employment decisions
• Serve as a change agent, assisting others in understanding the importance, necessity, impact and process of change
• Promote a philosophy of employee engagement and implement actions in support of organizational strategy to improve and sustain employee loyalty/satisfaction
• Mange performance through rewards, recognition counseling and disciplinary action
• Serve as a professional role model and mentor to future nursing leaders
• Define cultural competency and permeate principles throughout the organization
• Develop, communicate and monitor behavior expectations

Performance Improvement, Compliance & Patient Safety

• Identify and implement corrective action for performance improvement results below satisfactory levels
• Explain and utilize metrics as a unit of measure for any process
• Actively support and educate staff regarding compliance and risk management
• Articulate the organizations quality goals and initiate and sustain achievement of goals
• Support the development and implementation of an organization-wide patient safety program
• Understand, articulate and ensure compliance with Missouri Nurse Practice Act, State Board of Nursing regulations, regulatory agency standards and policies of the organization
• Actively support the organization’s bioterrorism, biohazard and disaster readiness plan
• Foster event reporting, a non-punitive culture of safety, transparency and an organization wide focus toward patient safety
• Use statistical methods such as flow charts, graphs to understand and improve processes and outcomes (Root Cause Analysis, Failure Mode Effects Analysis, etc.)
• Ensure compliance with all federal, state and regulatory agency requirements

Business Skills

• Collaborate, support technology advancement, EMR and integration of Clinical information across the care continuum
• Direct the development and achievement of goals and objectives for assigned areas that are in keeping with the hospital’s Strategic Plan
• Utilize hospital database management and decision support, analyze data from disparate sources for use in planning for patient care processes and systems
• Collaborate with the Foundation in support of Southeast and key programs
• Improve operational effectiveness-productivity and efficiency while preserving quality and safety of patient care
• Collaborate with marketing and communications to develop and execute strategies to grow business
• Educate patient care team members on financial implication of decisions
• Prepare and implement a capital and operating budget that facilitates appropriate and effective allocation of human and material resources
• Measure and analyze performance for the business process, customer satisfaction and financial outcomes
• Analyze financial statements and routine financial and business data and direct appropriate action
• Serve as executive sponsor for institution wide initiatives to improve patient care and operational effectiveness
• Propose and develop business plans for capital acquisisionts, construction projects, clinical program development, new ventures and, direct program introduction, expansion and reorganization as appropriate
• Ensure compliance, utilization and understanding of management information systems as essential to the provision of quality care, management decision-making and the development of performance improvement data to establish trends
• Participate in determining the strategic direction of the organization including the clinical perspective in all deliberations

Community Focus

• Be an effective board member for community and/or professional organizations
• Participate in the legislative process concerning health care through membership in professional organizations and personal contact with public officials
• Interpret impact of state and federal legislation on nursing and health care organizations
• Provide consultation to community and business leaders regarding nursing and health care
• Represent the organization within the community

Become:

• Graduation with a bachelor's degree from an accredited college or university with a major in nursing; graduation with a master’s degree from an accredited college or university in nursing, business administration or related field
• Current licensure as a registered nurse by the Missouri State Board of Nursing
• A minimum of five years nursing experience with a minimum of five years in a nursing leadership role in a hospital or health system