Vendor Relations Associate Jobs

Job Title: Vendor Relations Associate

Location: Remote - USA

Reports to: Vendor Relations Manager

Department Name: Vendor Relations

Job Types: Full Time, Non-Exempt

Pay Range: $19/hr. - $23/hr. (Actual compensation is commensurate with job related knowledge, skills, experience, etc.)

Overview

The Vendor Relations Associate supports the Vendor Relations Manager within an assigned territory to build in-depth relationships with vendor partners across Rubicon’s hauler network. The Vendor Relations Associate will procure new services, investigate service-related issues, billing issues and other escalations relating to the vendors.

Key Responsibilities

• Address any service requests within the required service level agreements
• Support the gathering and maintenance of hauler intelligence (pricing, market condition, location, and services, etc.)
• Develop, maintain, and continuously seek to improve all vendor relations
• Partner with other departments to identify and to drive continuous improvement in the waste hauler network and processes
• Provide problem-solving resources and solutions to complex vendor issues
• Respond proactively to hauler inquiries and concerns
• Determine problems that demand immediate promotion to direct supervisor
• Resolve invoice questions and investigate payment issues with haulers
• Work with the Customer Care and Vendor Management teams to manage hauler performance according to contractual obligations

Qualifications

• Strong verbal and written communication skills, ability to communicate effectively with supervisors, employees, customers and business partners
• Bachelor’s degree preferred
• 2+ years of experience in a professional setting, hauler relationship management experience preferred
• Demonstrated ability to work well as part of a team
• Willingness to corporate with haulers and management to resolve any issues that may arise
• Strong organizational and analytical skills
• Ability to work evenings, weekends and holidays as required
• Strong knowledge of MS office skills (Word, Excel, PowerPoint)

Physical Demands and Working Environment

• While performing the duties of this job in a home office setting, the employee is regularly required to work on a computer for extended periods of time. Travel to attend team meetings may be required. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the functions
• To facilitate working from home, and as a requirement for this role, candidates must provide their own eligible, high speed internet access with sufficient bandwidth to execute all job functions. Company laptop will be provided

Employee Benefits

• Incentive bonuses
• 401(K) with employer match after 90 days
• Free medical, dental, and vision coverage for full-time employees and their dependents
• Generous paid time off (PTO)
• Paid maternity and paternity leave
• Sponsored wellness program

About Rubicon

Rubicon (NYSE: RBT) is a digital marketplace for waste and recycling, and provider of innovative software-based solutions to businesses and governments worldwide. Creating a new industry standard by using technology to drive environmental innovation, the company helps turn businesses into more sustainable enterprises, and neighborhoods into greener and smarter places to live and work. Rubicon’s mission is to end waste. It helps its partners find economic value in their waste streams and confidently execute on their sustainability goals. Learn more at www.rubicon.com.

Rubicon is an Equal Employment Opportunity Employer. We also maintain a Drug-Free Workplace.

Rubicon is committed to sustainability and will rely on all employees to serve as an advocate for ESG both internally and externally to help grow the Company’s ESG objectives.

• Social: Support Rubicon’s efforts to cultivate/promote racial and gender equity
• Environment: Contribute, measurably, to Rubicon’s carbon reduction goal and circular economy efforts
• Governance: Advance Rubicon’s commitment to best-in-class governance practices