User Experience Writer [72130] Jobs

Onward Search needs a UX Writer to join a major name in consumer tech!

This role is part of the Human Interface Design team, which includes media products, creator tools, cloud and commerce services, and productivity apps. Writers on this team work on feature development and future designs through the lens of language. We’re searching for a UX writer to implement on-device messaging that informs customers about new features and content within Services. Specifically, this role will be writing messaging that drives acquisition, engagement, and retention within our products’ customer journeys.

Key Qualifications:

• A passion for user-focused product experiences.

• Experience using language to drive measurable action within both product design and marketing environments.

• Experience growing user engagement through a polished combination of intuition, experimentation, and iteration.

• Experience crafting messages for all aspects of subscription-based products, including marketing, education, sign-up flows, payment methods, cancellation, and re-engagement.

• An understanding of the role that copy plays within cross-functional projects. Good at balancing the demands of different stakeholders.

• An interest in proposing what’s right only after exploring why everything else might be wrong.

• The ability to develop well-informed points of view, while also remaining open to adjustments based on input from others.

• The ability to write from scratch, edit existing copy, and think beyond the written word with input from multiple team members.

• An inexhaustible attention to detail.

• Should enjoy contributing to and implementing style guides.

Description:

As a writer working on Customer Journeys your area of focus will center on the following:

• Writing and iterating messages that inform and delight our customers, helping them to develop deeper relationships with what we do.

• Seeing individual communications as instances within a broader picture, and working out where we can develop repeatability or customized messaging.

• Being able to create a range of testable instances of messages and infer the difference between them to get better results.

• Upholding the principles of transparency, privacy, and trust while supporting business objectives.

• Working on a high volume of campaign-level and feature-specific messages at once.

• Spending time with QA, Legal, and Localization teams to ensure content appears accurately for every audience.

• Addressing feedback and improving the performance of our content and customer experience.

What’s in our benefits packages:

• *To qualify for our benefits package, you must work over 30 hours per week and the length of assignment must be a minimum of 10 weeks.
• Life Insurance
• Ongoing Training & Development
• Education Reimbursement
• 401k Program
• Commuter Benefit
• Medical, Dental, and Vision Insurance
• ELearning

At Onward Search, our job is to find you dream jobs.

We are creatives, marketers and digital wizards who use our talents to connect talented people with the nation’s leading brands. And our relationship won’t end with your start date.

More than recruiters, we are your advocates, advisors, and employers of record. We pay weekly, make sure your needs are met, and measure our success by yours. Join us.

DE&I is not just our promise, it’s our passion.

Onward Search is an equal opportunity employer dedicated to a policy of non-discrimination in employment regarding race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, veteran status, or any other classification protected by federal, state and local laws and ordinances.

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