Sr. Experience Research Lead

Location: Hybrid 3x/week - Plano, TX
Job Type: W2 contract-to-hire
Compensation Range: Up to $63/hr

Our client is looking for a creative and resourceful Senior Experience Research Lead with strong mixed-methods design research skills to join their Consumer Banking Products research team. In this role, you will focus on identifying the unique needs of each of the customer growth segments (as well as common themes that unite the segments). You will also work on ad hoc, high-priority projects across our segments as we deliver new experiences to customers. The ideal candidate is committed to making an impact and being an advocate for our client's customers - seeing a need or pain point and proactively attempting to problem-solve.

Responsibilities:

• Support other researchers as needed to ensure quality and consistency of deliverables and best practices.
• Lead User Experience Researchers are expected to be able to coach and mentor junior team members, but also should be willing, on occasion, to take a supporting role on projects led by other researchers.
• Work with design, content, and other researchers to identify areas where user experience research can best provide insight and impact and develop research roadmaps.
• Work with very senior stakeholders and provide top-executive-quality deliverables and input when needed.
• Inspire confidence and collaborate closely with a variety of internal and external stakeholders, across functions, and including product leadership and senior business executives.
• Design and lead mixed-methods research studies end to end for strategic, actionable insights.
• Ensure research results are actionable and contribute directly to meeting project and business goals.

Qualifications:

• Demonstrated understanding of how design research connects with broader business value.
• Ability to drive multiple complex research projects.
• Demonstrated ability to incorporate design thinking into the product development process.
• Education: Bachelors
• Ability to train and mentor junior team members.
• Portfolio or examples of past projects focusing on thoughtful methodology selection and impactful, tangible outcomes.
• Minimum 4 years of experience
• Familiarity with service design methodologies.
• Experience conducting research at a large company is a plus, but not required.
• Experience using complex survey methodologies (e.g., Conjoint, Min-max) and statistical analysis (e.g., Regressions, T-Tests, ANOVA) in an industry setting.
• Familiarity with banking and finance.
• Preferred Qualifications:
  • Advocate for Accessibility Guidelines and Inclusive Design practice.
  • Experience using complex survey methodologies (e.g., Conjoint, Min-max) and statistical analysis (e.g., Regressions, T-Tests, ANOVA) in an industry setting.
  • Ability to train and mentor junior team members.
  • Demonstrated understanding of how design research connects with broader business value.
  • Familiarity with banking and finance.
  • Familiarity with service design methodologies.
  • Experience conducting research at a large company is a plus, but not required.
• Ability to champion user experience research and integrate within the design planning, estimation, and prioritization process.
• Experience using core qualitative research methods (In-Depth Interviews, Concept Testing, Diary Studies) in an industry setting.
• Experience level: Experienced
• Passion for designing and delivering research for maximum impact and for developing world-class products and experiences.
• Advocate for Accessibility Guidelines and Inclusive Design practice.
• Masters or Ph.D. degree in related field is preferred, but not required
• 3-6+ years of rigorous industry research experience planning and executing user research studies, particularly utilizing mixed-methods approaches.
• Strong communication skills, both written and oral.

JOBID: 1020145
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Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

At Cella, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact [email protected].

Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including health, an incentive and recognition program, and 401K contribution (all benefits are based on eligibility).




For certain assignments, Covid-19 vaccination and/or testing may be required by Cella's client or applicable federal mandate, subject to approved medical or religious accommodations. Carefully review the job posting for details on vaccine/testing requirements or ask your Cella representative for more information.