Urbn Employee Relations Specialist

Overview
The Employee Relations Specialist acts as a resource and support to employees and managers, providing innovative and high-quality business solutions in accordance with our company culture and values. They are responsible for fostering communication between all levels of URBN employees by championing the open-door policy to ensure employees know that we are open and accepting of feedback.
Responsibilities

• Primarily responsible for managing and responding to workplace concerns (e.g., misconduct, unfair treatment, harassment, poor performance, etc.) through review, fact-finding, investigation, documentation, policy interpretation and articulation, performance related coaching, and recommendations for corrective action as warranted.
• Assist with special projects and training, as needed.
• Coach managers on how to provide constructive as well as positive feedback to employees to maximize performance in alignment with business goals and ensure compliance with URBN policy. Consult with leaders to address performance feedback through expectation setting, performance improvement plans, and/or progressive discipline.
• Ensure compliance with URBN policy, employment standards, privacy, occupational health and safety and other applicable legislation and regulatory guidelines.
• Support employees with workplace questions and concerns, ensure awareness of URBN policies and available resources.
• Work with leadership to resolve employment issues through objective coaching, trusted feedback, and support.
• Stay current with employment law and related issues.
• Guide the interactive process to ensure ADA compliance and determine reasonable accommodations. When necessary, partner with Leave Administration and HR leadership to proactively manage extended leave and return to work accommodation requests, providing guidance to all involved.
• Communicate regularly regarding pending investigations and provide timely investigation reports with detailed supporting documentation for all completed investigations.

Education And Qualifications

• Knowledge of multi-state and federal employment law and regulations
• Minimum of 3 years of experience leading investigation and resolution of sensitive and nuanced employee relations issues

Job Skills

• Exceptional written and verbal communication skills, capable of collaborating with leaders, peers, cross-functional partners
• Strong organizational skills and the ability to prioritize daily tasks independently.
• Strong critical thinking and analytical skills especially in complex, sensitive, and nuanced situations
• Excellent interpersonal skills, strong emotional intelligence, and ability to build trust, rapport, and influence with leaders, and employees at all levels of the company.
• Self-starter, autonomous and ability to own work processes from start to finish
• Strong time management and prioritizing ability to balance multiple urgent assignments simultaneously

Key Attributes

• Unite in communicating and collaborating with integrity
• Models behaviors that align with URBN’s values:
• Nurture meaningful connections with customers and employees.
• Respect our planet, our world, and each other
• Build lifestyle brands through creative entrepreneurship

Location
Philadelphia, PA
Urban Outfitters, Inc. celebrates diversity and is committed to creating an inclusive environment for all employees. We are proud to provide equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, sex (including gender, pregnancy, sexual orientation, and gender identity or expression), religion, creed, age, physical or mental disability, national origin or ancestry, ethnicity, citizenship, service in the uniformed services, genetic information, or any other protected characteristic as established by law. We believe strongly in fostering a safe, fair and respectful work environment.
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