Unit Manager, Property Subrogation

Claim$91,400.00 - $150,900.001Under general direction and as a member of the local management team, this position is responsible for product quality and performance for a specific team of Subrogation claim professionals. Provide guidance and direction to direct reports through a continuous process of management involvement and frequent claim file review. Serve as a field representative for the Home Office Subrogation product, as requested. Reinforce the Subrogation Vision, Strategies, and Objectives through word and action. Select, lead, mentor, performance manage and develop staff. This job manages staff.
The ideal candidate will have strong leadership skills, managerial experience, and a strong understanding of subrogation and/or general liability principles.

• Other duties as assigned.
• Review new notices, ensuring claims are assigned to staff with appropriate skill sets.
• Attract, Retain and Develop World Class Talent:
• Develop and execute a strategic file management plan that achieves optimal file resolution and business results.
• Achieve Optimal Solutions:
• Implement strategies and initiatives to improve file quality, customer service and manage costs.
• Manage staff performance; implement strategies and plans to address staff development; identify and address training needs on an ongoing basis; provide frequent performance feedback.
• Provide Compelling Claim Services:
• Partner for Mutual Success:
• Effectively utilize reward system to distinguish top performers and significant achievements.
• Drive the Information Advantage:
• Focus on resolution and process improvement, fulfilling all obligations while maximizing cost effectiveness, helping the business understand drivers, trends and product stress points and helping our partners attract and retain business.
• Employ proper claim handling techniques to protect the integrity of our brand and providing consistent service quality and streamlined processes to add value for our customers.
• Effective retention planning; proactively manage and respond to turnover.
• Perform other duties as assigned.
• Proactive recruitment of talent; work with management establishing and implementing a strategic staffing strategy.
• Effective orientation and on-boarding.
• Conduct quality file reviews per office/ best practices guidelines.
• Work with management to develop and implement effective training, performance development and succession planning.
• Operate within agreed upon expense budget to achieve optimal business results through productivity, appropriate resource allocation, inventory management and loss adjustment expense.
• Develop and maintain effective relationships with colleagues, business partners, customers, agents, regulatory agencies and others to achieve organizational goals and create better outcomes.
• In order to perform the essential functions of this job, acquisition and maintenance of Insurance License(s) may be required to comply with state and Travelers requirements. Generally, license(s) must be obtained within three months of starting the job and obtain ongoing continuing education credits as mandated.
• Provide face-to-face and written guidance to ensure effectiveness, engagement, accuracy and efficiency.
• Establish/follow up on file reviews per diary instructions, conducting additional reviews (i.e. 180, 360 day reviews), as necessary.
• Participate in business meetings and agency visits as required.
• Successfully leverage data, management information and technology to identify and make the most of opportunities to support business strategies and improve results.

• Creates and Sustains a Dynamic Workplace
• Leads Change
• Drive Results
• Aligns Rewards
• Attract Top Talent
• Executes Business Strategy
• Claim management experience preferred.
• Bachelor's degree preferred.
• Leading the Business:
• Maximize Individual Performance
• Leading Others:
• Holds Others Accountable

• A minimum of 3 years claim work experience in at least one line of business required.
• High School Diploma or GED required.

• Retirement: Travelers matches your 401(k) contributions dollar-for-dollar up to your first 5% of eligible pay, subject to an annual maximum. If you have student loan debt, you can enroll in the Paying it Forward Savings Program. When you make a payment toward your student loan, Travelers will make an annual contribution into your 401(k) account. You are also eligible for a Pension Plan that is 100% funded by Travelers.
• Wellness Program: The Travelers wellness program is comprised of tools and resources that empower you to achieve your wellness goals. In addition, our Life Balance program provides access to professional counseling services, life coaching and other resources to support your daily life needs. Through Life Balance, you’re eligible for five free counseling sessions with a licensed therapist.
• Volunteer Encouragement: We have a deep commitment to the communities we serve and encourage our employees to get involved. Travelers has a Matching Gift and Volunteer Rewards program that enables you to give back to the charity of your choice.
• Paid Time Off: Start your career at Travelers with a minimum of 20 days Paid Time Off annually, plus nine paid company Holidays.
• Health Insurance: Employees and their eligible family members – including spouses, domestic partners, and children – are eligible for coverage from the first day of employment.