Undergraduate Admissions Evaluator (3 Positions) (526557)

Description

Job Summary

The Undergraduate Admissions Evaluator performs complex student services professional work within a centralized admissions environment to determine student applicant’s admissibility to the university by following CSU regulations, policies and procedures under general supervision of the Director of Undergraduate Admissions and Outreach. The incumbent is primarily responsible for complex tasks regarding all processes related to admission evaluation, verification, and posting of transfer credit. The objective in all interactions is to provide information regarding policies and procedures, to suggest actions that will resolve issues, and to establish cordial and collegial relationships with those contacting the Office of Undergraduate Admissions and Outreach.

Key Responsibilities

• Assists students by answering questions, explains various documents that may be requested for the application process, including transcripts, test scores and documents related to domestic and international admission processes
• Assists students in appropriate appeal processes, provides customer service functions, and advises applicants on requirements via one-on-one meetings, phone and e-mail communications, and university outreach activities
• Assists the Admissions Operations unit with filing processes and updating of screens/pages
• Interprets and explains admission requirements, transfer credit evaluation policies, and enrollment policies to students, parents, campus community members and representatives from other colleges and institutions
• Provides information and explanation for individual situations
• Assesses domestic and international student’s academic documents and transcripts to determine admission eligibility for both Freshmen and Transfer applicants
• Verifies and processes academic records; transcripts for transfer credits and advance standing credits that are valid toward transfer and or graduation requirements
• Supports all areas of the Office of Admissions and Outreach as well as the other Enrollment Services Units to ensure that shared processes are completed by posted deadlines
• Provides admissions criteria for both Freshmen and Transfer applicants both domestic and international
• Applies CSU policies and procedures as expressed in federal, state, and applicable Chancellor’s Office executive orders as well as SJSU’s academic policies and procedures to individual admission evaluation situations
• Follows business processes for each application cycle, and relays appropriate feedback on processes to meet demands and specified timelines, including, but not limited to: the admission application evaluation processing for undergraduate

Knowledge, Skills & Abilities

• Knowledge using technical databases and programs for word documents, databases, communication tools, spreadsheets, etc.
• Ability to maintain confidentiality and handle sensitive communications with students, parents, staff, faculty and external agencies
• Ability to interpret and apply program rules and regulations
• Handles sensitive communications with students, parents, employees and external agencies
• Ability to compose and appropriately format correspondence and reports
• Ability plan and execute multiple work priorities, organize and plan work and projects
• Ability to effectively interact with diverse students and employees
• Ability to provide timely and accurate responses, manage multiple priorities and track decisions
• Ability to identify problems and find resolutions in an efficient manner
• Ability to reason logically and analyze data to make informed decisions
• Ability to interpret and apply CSU and SJSU admission requirements and policies
• Ability to advise students individually and in groups on routine matters where required
• Knowledge of methods, procedures, practices, and activities of all California State University and SJSU admission requirements and policies
• Ability to plan, organize and implement small and large scale events to promote a welcoming and inclusive environment for nonresident students
• Excellent customer service and public relations skills
• Ability to take initiative and is resourcefulness in planning work assignments and in implementing long-range program improvements
• Ability to communicate with constituents in a professional and respectful manner
• Ability to handle multiple work priorities, organize and plan work and projects
• Ability to collect, compile, analyze, and evaluate data and make verbal or written presentations based on these data
• Ability utilizes or learn to utilize CMS for record keeping and to retrieve information
• Ability to identify conflict, problem solve, and resolve student problems and concerns in the most efficient manner possible

Required Qualifications

• Two (2) years of professional experience in one of the student services program areas or in a related field. A master’s degree in a job‑related field may be substituted for one year of professional experience
• Equivalent to graduation from a four-year college or university in one of the behavioral sciences, public or business administration or a job‑related field

Preferred Qualifications

• Experience analyzing and interpreting college/high school transcripts, documents, process requirements and university policies regarding admissions and enrollment
• Experience in communicating admissions and or student services policies and procedures to community college, university, or high school constituents
• Experience working in a higher education enrollment services environment, admissions, records, and/or evaluations
• Bachelor’s Degree
• Excellent written communication skills
• Experience with PeopleSoft and customer service based technology systems

Compensation

Classification: Student Service Professional II

Anticipated Hiring Range: $4,668/month - $5,049/month

CSU Salary Range: $4,610/month - $6,556/month

San José State University offers employees a comprehensive benefits package typically worth 30-35% of your base salary. For more information on programs available, please see the Employee Benefits Summary.

Application Procedure

Click Apply Now to complete the SJSU Online Employment Application and attach the following documents:

• Letter of Interest
• Resume

All applicants must apply within the specified application period: April 28, 2023 through May 14, 2023. This position is open until filled; however, applications received after screening has begun will be considered at the discretion of the university.

Contact Information

University Personnel

[email protected]

408-924-2252

CSU Vaccination Policy

The CSU strongly recommends that all individuals who access any in-person program or activity (on- or off-campus) operated or controlled by the University follow COVID-19 vaccine recommendations adopted by the U.S. Centers for Disease Control and Prevention (CDC) and the California Department of Public Health (CDPH) applicable to their age, medical condition, and other relevant indications and comply with other safety measures established by each campus. The system wide policy can be found at https://calstate.policystat.com/policy/9779821/latest/ and questions may be sent to [email protected].

Additional Information

Satisfactory completion of a background check (including a criminal records check) is required for employment. SJSU will issue a contingent offer of employment to the selected candidate, which may be rescinded if the background check reveals disqualifying information, and/or it is discovered that the candidate knowingly withheld or falsified information. Failure to satisfactorily complete the background check may affect the continued employment of a current CSU employee who was offered the position on a contingent basis.

The standard background check includes: criminal check, employment and education verification. Depending on the position, a motor vehicle and/or credit check may be required. All background checks are conducted through the university's third party vendor, Accurate Background. Some positions may also require fingerprinting. SJSU will pay all costs associated with this procedure. Evidence of required degree(s) or certification(s) will be required at time of hire.

SJSU IS NOT A SPONSORING AGENCY FOR STAFF OR MANAGEMENT POSITIONS. (e.g. H1-B VISAS)

All San José State University employees are considered mandated reporters under the California Child Abuse and Neglect Reporting Act and are required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment. Incumbent is also required to promptly report any knowledge of a possible Title IX related incident to the Title IX Office or report any discrimination, harassment, and/or retaliation to the Office of Equal Opportunity.

Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act and Campus Housing Fire Safety Notification:

Pursuant to the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act, the Annual Security Report (ASR) is also now available for viewing at https://www.sjsu.edu/clery/docs/SJSU-Annual-Security-Report.pdf. The ASR contains the current security and safety-related policy statements, emergency preparedness and evacuation information, crime prevention and Sexual Assault prevention information, and information about drug and alcohol prevention programming. The ASR also contains statistics of Clery crimes for San José State University locations for the three most recent calendar years. A paper copy of the ASR is available upon request by contacting the Office of the Clery Director by phone at 408-924-1501 or by email at [email protected].

Pursuant to the Higher Education Opportunity Act, the Annual Fire Safety Report (AFSR) is also available for viewing at https://www.sjsu.edu/clery/docs/SJSU-Annual-Fire-Safety-Report.pdf. The purpose of this report is to disclose statistics for fires that occurred within SJSU on-campus housing facilities for the three most recent calendar years, and to distribute fire safety policies and procedures intended to promote safety on Campus. A paper copy of the AFSR is available upon request by contacting the Housing Office by phone at 408-795-5600 or by email at [email protected].

Equal Employment Statement

San José State University (SJSU) is an Equal Opportunity/Affirmative Action employer committed to nondiscrimination on the basis of age, ancestry, citizenship status, color, creed, disability, ethnicity, gender, genetic information, marital status, medical condition, national origin, race, religion or lack thereof, sex, sexual orientation, transgender, or protected veteran status consistent with applicable federal and state laws. This policy applies to all SJSU students, faculty and staff programs and activities. Title IX of the Education Amendments of 1972, and certain other federal and state laws, prohibit discrimination on the basis of sex in all education programs and activities operated by the university (both on and off campus).