Training Specialist Jobs

CASA/LA is looking for a dynamic and highly experienced training specialist to support and coordinate efforts with the training and volunteer relations team to meet their goals in screening, training and supporting volunteers. The training specialist will be a self-starter who is responsible for scheduling, coordinating, and facilitating training classes, and entering and maintaining database information. The training specialist will have a strong customer service orientation, be incredibly detail-oriented, creative and resourceful, and share the passion for CASA’s mission. They will have a track record of facilitating adult learning programs that engage and educate. Weekend and evening work is required throughout the year as needed.

Responsibilities

· Incorporate and foster a trauma-informed, anti-racist and anti-oppressive lens to working with the community, staff, and volunteers

· Facilitate pre-service volunteer training

· Assist with all other aspects of volunteer training including scheduling, coordinating, preparing and providing logistical support for volunteer-related training

· Moderate in-service training, as needed

· Plan and host volunteer graduations

· Assist with research and schedule opportunities for speakers and in-service presentations for volunteer/staff continuing education, as needed

· Provide information to volunteers and other visitors by answering questions and requests

· Create a customer-friendly climate in all aspects of working with volunteers

· Assist with volunteer appreciation events

· Conduct volunteer interviews and provide feedback to the volunteer coordinator regarding potential candidates.

· Facilitate conversations, as necessary, to redirect applicants better suited for roles outside of the organization.

· Monitor and document volunteer training progress and required volunteer documentation in the volunteer management database, in a timely manner.

Qualifications

· Bachelor’s degree, or equivalent job/life experience, in background applicable to organizational mission and role

· Minimum of three years of experience working with adult volunteers

· Minimum three years of experience facilitating training with adults and willingness to build skills in this area

· Working knowledge of adult learning theory

· Exceptional oral and written communication skills

· Demonstrated customer service skills and attitude

· Excellent organizational skills and ability to multi-task

· Desire to work in a multicultural environment

· Proficient with Microsoft Office Suite, Adobe Acrobat Pro, Zoom

· Ability to work independently with minimal supervision, set priorities, take initiative, and exercise sound independent judgment within areas of responsibility and ability to manage a multi-project workload

· A valid California driver’s license and current automobile insurance

· Ability to successfully pass a formal background check

· Willingness to travel throughout Los Angeles County