Training Manager Jobs

SEARCH Group Partners, a premier recruiting firm, is looking for a Training Manager for one of our SaaS clients. Position can be located in the Chicago, Dallas or DC areas.

You will create and deliver sophisticated, engaging, and impactful programs to customers, that empower users to maximize the value of our products, drive adoption and contribute to customer success. Your influence will manifest through various channels, including the Learning Management System (LMS), digital adoption initiatives, a comprehensive knowledge base, informative webinars, and immersive live training sessions.

Successful candidate will be passionate about the design, development, and delivery of outstanding training programs. Creativeness, attention to detail, and an ability to think empathetically will be key in shaping effective and meaningful learning solutions. The role also requires strong leadership, superior presentation and outstanding all-round communication skills.

Here are a few things you'll likely find yourself doing in this role...

• Collaborate with cross-functional teams to gather insights and requirements for training content, ensuring alignment with product features and updates.
• Create content to accommodate a wide array of learning competencies and ensure users gain the essential knowledge and skills to adeptly navigate and engage with our software.
• Continuously refine and enhance training materials and programs based on feedback and evolving product features.
• Design and develop training material, including presentations, videos, interactive tutorials, documentation, and online resources.
• Monitor the effectiveness of training programs through feedback, assessments, and performance metrics.
• Collaborate with partners and third-party vendors to develop training programs that enable them to effectively represent and support our products.
• Develop and deliver training programs for internal teams, including sales, support, and product development, to enhance their product knowledge and customer interaction skills.
• Define design direction, set design goals and objectives, and develop design standards and guidelines that ensure consistency across all products.
• Conduct engaging and effective training sessions through various channels, such as webinars, in-person workshops, virtual classrooms, and self-paced online modules.

Here's what you need to have...

• Strong cross-collaboration skills to work closely with various stakeholders, including software developers, project managers, and HR personnel.
• Proven track record of designing and delivering successful training programs, that meet customer and business needs.
• Bachelor's degree in a relevant field; Master's degree is a plus.
• Able to travel when necessary for training, client presentations and internal engagements etc.
• 7+ years of experience in Training, Learning & Enablement, with experienced gained in strategic leadership roles.
• Proficiency in creating multimedia training content using tools like PowerPoint, video editing software, and e-learning content authoring software such as the Articulate suite (Storyline and Rise).
• Project management skills to manage training initiatives from conception to evaluation.
• Strong portfolio that demonstrates expertise in design thinking, user research, visual design, and interaction design.