Ticket Sales Representative (Seasonal)

The Ticket Sales Representative’s main responsibilities include selling and suggesting all available ticket types to patrons entering or inside Saratoga Race Course using any applicable ticket software. Ticket types can include, but are not limited to admission, seating, dining, and premium hospitality. Additionally, the Ticket Sales Representative will identify and troubleshoot any ticketing problems that may arise, demonstrate a helpful understanding of general track information, and always deliver exceptional customer service.

Ticket Sales Representatives can be assigned to work covering one of the three following areas:

• Dining Sales
• Luxury Seating Sales
• Box Office / Will Call Booths

• Sell, upsell, and suggest ticketing options to on track patrons;
• Learn and use any applicable ticketing software;
• Maintain and distribute will-call tickets to patrons regularly;
• Perform any other tasks or duties as assigned.
• Greet and welcome patrons to the track;
• Maintain and handle an accurate cash bank daily without shortage/overage;
• Identify and troubleshoot ticketing problems;
• Deliver exceptional customer service;
• Demonstrate a helpful understanding of general track information;

• Strong verbal and written communication skills;
• Travers Day Report Time: 6 AM
• Exceptional work ethic;
• Approximate shift times (depending on racing) - 10AM to 6PM;
• Table Management system experience a PLUS, but not required;
• Horse racing knowledge/background a PLUS, but not required.
• Cash handling and customer service experience preferred;
• Ticketmaster and Archtics experience a PLUS, but not required;
• High school or some college preferred;
• A team player that also works well autonomously;
• Racing schedule workdays (Wednesday - Sunday) PLUS Labor Day (Monday, September 4th);