Technology Solutions Coordinator - Remote | Wfh

Are you ready to join a dynamic team that's revolutionizing how Washington residents access health insurance? We are looking for a passionate and innovative Technology Solutions Coordinator to play a pivotal role in our public-private partnership. Our mission is clear – to improve lives and empower communities by providing easy-to-use health coverage solutions through cutting-edge technology.
Who We Are
We are the driving force behind the WAPlanfinder mobile app and the state's enrollment portal used by thousands of Washingtonians to secure health and dental coverage. With unwavering dedication to integrity, respect, equity, and transparency, we are committed to making a positive impact on people's lives.
Why Join Us
As a Technology Solutions Coordinator, you'll be part of a compassionate team working towards a noble goal - ensuring every Washingtonian has equal access to healthcare opportunities. Your contributions will matter, and your ideas will be valued. Together, we will challenge entrenched norms and make a real difference in the community.
The Role
As a key player in our Cloud Infrastructure Team, you'll be the driving force behind organizational excellence. Your primary responsibilities will include coordinating and facilitating IT projects, managing system changes, and analyzing business processes for continuous improvement. Your voice will be crucial in enhancing user experience and providing exceptional support to all stakeholders.
Responsibilities
Collaborate with subject matter experts and cross-organizational teams to translate IT needs into practical solutions.
Lead small to medium Cloud Infrastructure projects, ensuring successful execution and stakeholder satisfaction.
Champion process and procedure analysis, aiming for streamlined automation and enhanced efficiency.
Coordinate IT Change Control processes, fostering a culture of innovation and minimal disruption.
Serve as the main point of contact for system issues and outage troubleshooting, ensuring timely communication with all relevant parties.
Lead Root Cause Analysis and Post-Incident Handling, identifying opportunities for continuous improvement.
Play an integral role in ticketing improvement initiatives, constantly refining workflows for optimal performance.
Provide exceptional email and telephone support for Privileged Users, demonstrating your expert problem-solving skills.
Qualifications
Bachelor's degree in information technology, computer science, or related field, combined with relevant experience.
Proven ability to communicate technical information clearly and concisely, bridging gaps between stakeholders.
Exceptional analytical, collaboration, and presentation skills.
Experience in Change Control, Incident Management, or Problem Management is a plus.
Familiarity with help desk programs like SolarWinds or ServiceNow is advantageous.
ITIL Foundations Certification or ITSM Certification is desirable.
Ready to make a difference? Join our team!
Application Instructions
The application process is ongoing, so don't wait to submit your application and cover letter. Be a part of our transformative journey and help build a healthier, more equitable Washington.
Salary & Benefits
Our competitive salary range of $63,021.00 to $94,532.00, with a midpoint of $78,777.00, reflects our commitment to valuing experience, equity, and the market. Explore our comprehensive benefits package, designed to support you and your well-being.
Working Conditions
We offer a hybrid remote and in-office schedule, providing flexibility while fostering collaboration. Expect occasional travel and irregular hours for meetings or trainings.
Special Requirements
A background screen will be conducted for candidates under final consideration. We are an Equal Opportunity Employer, committed to diversity and inclusivity.
Join us in shaping a healthier future for Washington. Apply now and be part of the transformation!
Employment Type: Full-Time
Salary: $ 63,021.00 94,532.00 Per Year