Operations Coordinator - Remote

Operations Coordinator
About Whisker Labs
We're on a mission to save lives and property, leading the next wave in smart home technology and fire prevention with Ting. This intelligent sensor and concierge service monitors a home's electrical network to detect electrical hazards that often lead to the most devastating and catastrophic fires. While on the job preventing fires inside a home, Ting also helps monitor the electrical grid, contributing to increased community fire safety and reduced environmental impact that comes with fire reduction. We're steadfastly addressing the long-underserved realm of electrical fire prevention with leading-edge technology and embarking on the next stage of our growth. Visit tingfire.com for more information.
About The Role
As a startup, we all wear several hats and are focused on execution and embrace our unifying characteristics: we have a critical mission, we have a front-line obsession, and we execute with an owner's mindset. This role is no different.
In this full-time role, the responsibilities are broader than a similar role in established companies. As an ideal candidate, you're a smart, self-starter who wants to make a difference! You must have excellent people and communication skills and the ability to both collaborate with a team and work independently. You'll have various responsibilities spanning all aspects of Operations from working with our Ting customers, partners and managing a variety of projects for internal and external use.
If you envision yourself rolling up your sleeves and contributing to this type of mission and team, read on.
Job Duties

• Support day-to-day business operational activities
• Create and maintain operational and financial reports for internal and external stakeholders
• Proactively communicate with customers and partners as needed
• Manage partner billing and coordination
• Review and validate customer data using a variety of internal tools and systems
• Track and manage Zendesk user onboarding/offboarding, and serve as an internal and external liaison for the platform
• Provide operational support to key business areas
• Perform other duties as required to meet company expectations and goals
• Coordinate project tasks to ensure timely and exceptional delivery
• Seek to automate work processes and drive business success

Required Skills

• Self-starter with willingness to do whatever is required to complete the job and meet deadlines and objectives
• Excellent organization and retention skills
• Ability to execute and deliver in a fast-paced environment
• Strong written and oral communication
• Excellent attention to detail and documentation skills
• Must be a team player who communicates effectively and proactively
• Ability to manage multiple projects and priorities without sacrificing quality of results

Requirements

• 1-2+ years' work experience
• Associates degree or higher (Bachelor's degree preferred)
• Demonstrated understanding of basic Excel skills (e.g., formatting, formulas, sorting, filtering)
• Project management experience a bonus

What We Offer

• Competitive salary + equity.
• Health, dental, and vision insurance.
• Work remotely, with occasional travel to Maryland.
• The ability to make, own and carry out decisions.

Whisker Labs is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.