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Technical Customer Care Lead

Company

IDR, Inc.
Address Suwanee, GA, United States
Employment type FULL_TIME
Salary
Category IT Services and IT Consulting
Expires 2023-05-26
Posted at 1 year ago
Job Description
IDR is seeking a Technical Customer Care Lead to join one of our top clients in Suwanee, GA. If you are looking for an opportunity to join a large organization and work within an ever-growing team-oriented culture, please apply today!
This position is fully onsite; must be local to Suwanee, GA!
Position Overview For The Technical Customer Care Lead
  • Serve as the point of escalation for tier II and above customer issues.
  • Continuously improve processes and resources across the team through effective training and goal setting.
  • Track call center phone queue and account responses to ensure representatives are resolving issues in an effective and timely manner.
  • Assist Support Supervisors with improvement objectives and administrative tasks as needed.
Required Skills For The Technical Customer Care Lead
  • 2+ years of customer service experience in a technical environment, troubleshooting hardware components (HVAC or household appliances/technology highly preferred).
  • 2+ years of extensive Microsoft Office experience.
  • 1+ year of lead or senior level customer service experience.
  • Strong experience in a call center environment.
What’s in it for you?
  • Opportunity to get in with an industry leading organization
  • Competitive compensation package
  • Opportunity to work remote from the comfort of your own home
  • Full Benefits; Medical, Vision, Dental, and more!
  • Close-knit and team-oriented culture
Why IDR?
  • Medical, Dental, Vision, and Life Insurance
  • Employee Stock Ownership Program
  • 20+ Years of Proven Industry Experience in 4 major markets
  • ClearlyRated’s Best of Staffing® Client and Talent Award winner 10 years in a row
  • Dedicated Engagement Manager who is committed to you and your success