Customer Service Lead Jobs

We are looking for a Customer Support Lead to assist our team and Customer Care Manager. The lead responsibilities include providing training to new CSRs, managing the day to day CSR tasks, addressing key customer service aspects like new applications and work orders, support billing and field operations as well as providing service to our customers. To be successful in this role, you should be an excellent communicator who’s able gain the trust and respect of employees and to earn our customer's trust.
Responsibilities

• Assist in training new and current Customer Service Representatives
• Monitor key aspects such as new applications, work orders, email inboxes and complex customer requests
• Supports billing and field processes
• Manage day to day tasks of current CSR team

Requirements

• Experience as a Customer Service Specialist or similar CSR role
• Familiarity with our industry is a plus
• Internal applicants should be in good standing with no recent corrective action
• Multi-tasking abilities
• Patience when handling tough cases

Benefits
Our benefits package includes competitive compensation, excellent benefits, professional development, and an outstanding work environment based on our mission and values. We help our employees and their families with both routine and unexpected medical and personal needs. Our goal is to ensure that our employees are happy, healthy, and able to reach their full potential. For full-time employees, WUM is proud to offer health, dental, and vision benefits after 90 days of employment. We also offer 401-K options with up to 3% matching, with the additional option of enrolling in a Flexible Spending Account.
Water Utility Management is an Equal Opportunity Employer. It’s our policy to provide employment, training, compensation, promotion, and other opportunities based on qualifications, without regard to race, color, religion, national origin, sex, age, veteran status or disability, and in compliance with all applicable state and federal laws.