Technical Customer Care Specialist I Jobs

Discuss Mr. Cooper customer benefits like Paperless, Mobile App, Web and IVR

1 or more years customer service experience

Team member mortgage loan program and down payment assistance program

Paid time off and paid holidays

Market-based health insurance for medical, dental and vision

Flexible spending accounts for eligible childcare expenses

AppFolio Property Management software knowledge preferred.

Property Management industry knowledge preferred.

1+ years of experience working in a remote position preferred.

High degree of flexibility and effective time management.

Create effortless, joyful, and personalized customer experiences that inspire our customers and their communities to win.

Become an expert in AppFolio Property Manager. features, best practices, and common workflows.

Work within a small team to manage allocated queue of customer requests.

Provide Value Added Services product training to increase customer product knowledge.

Utilize SalesForce to manage all customer interaction and inquiries.

Receive direction from Manager and guidance from fellow Payments CCSs .

Exceptional customer relationship building skills.

Excellent written and oral communication skills.

Experience in power system model definitions; Knowledge of CIM modeling is preferred

Knowledge of the existing business processes is preferred; and skill in continuous process improvement is required

Experience in supporting a SCADA/EMS used for transmission and/or distribution control center operation

Experience supporting real-time systems in an operating environment is preferred

Knowledge of the TMS editors used to define the database, displays, and reports

Functional knowledge of SCADA (supervisory control and data acquisition) processing

Effectively communicate technical concepts, while taking into consideration the varying degrees of customers' technical experience.

Basic to intermediate technical skills with a moderate level of proficiency

Strong knowledge of basic problem resolution and escalation practices

Strong technical aptitude, analytical and problem-solving skills

Experience with readying and writing SQL queries

Excellent phone, verbal and communication skills

Strong computer skills with MS Office experience and the ability to navigate multiple systems at once

Face to approximately 1300 customers a day-focusing on delivering an exceptional Customer Experience.

Performance managed to adnce, CSAT, Quality, and Retention.

1+ years of contact center experience

Answer inbound calls, chats, and emails from Enterprise customers.

Responsible for providing service level of 80% to the customers

1+ year of lead or senior level customer service experience.

2+ years of customer service experience in a technical environment, troubleshooting hardware components (HVAC or household appliances/technology highly preferred).

Strong experience in a call center environment.

2+ years of extensive Microsoft Office experience.

Opportunity to work remote from the comfort of your own home

Full Benefits; Medical, Vision, Dental, and more!

Education and Work Experience/Knowledge and Skills Requirements:

Strong teambuilding skills with demonstrated problem solving abilities

This is a remote, work from home opportunity.

Manage the expectations of demanding clients to deliver high quality results in a timely fashion.

Develop extensive knowledge of DDC products and services.

Generally, less than 2 years of experience

Remote access PCs or servers as needed

Remotely install proprietary software on Customer servers

Experience in MS SQL Server or databases.

Experience with the configuration of personal and laptop computers, printers, and various other hardware and software required.

Excellent written and verbal communication skills, customer service skills, troubleshooting and problem solving skills.

This position is remote and can be located anywhere in the US.

Responsible for meeting call handling requirements and daily telephone standards as set forth by management.

Comprehensively assembles and enters patient information into the appropriate delivery system to initiate the EAP, Care and Utilization management programs.

Refers patients/EAP clients to the Magellan's Care Management team for a provider, EAP affiliate, or Facility.

Researches and articulately communicates information regarding member eligibility, benefits, EAP services, claim status, and authorization inquiries to callers while maintaining confidentiality.

Must be a proficient typist (avg. 35+ WPM) with strong written and verbal communication skills.

Actively listens and probes callers in a professionally and timely manner to determine purpose of the calls.